SoundMAGIC Europe Reviews 

am writing to express my frustration regarding an ongoing issue with an order I placed for earphones with a C-type connection port. Despite ordering the product labeled accordingly, I was informed that the correct item—contradictorily—has a code ending in D. This inconsistency has caused significant confusion and inconvenience.

When I highlighted the issue, I was told I would need to cover the return shipping costs myself, despite the error not being mine. While I disagreed with this resolution, I had no choice but to comply. I returned the item, provided all the necessary details, and requested either a refund or the correct C-port earphones to be sent. However, since then, I have received no response or resolution from your team, even as I continue to receive review requests for this unresolved transaction.

The lack of communication and organization displayed in handling this matter is deeply disappointing. I expect a prompt resolution to this issue—either the correct earphones delivered to me or a full refund for the returned product. Please address this matter urgently and confirm the next steps.

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Over the past three weeks, I have sent three emails regarding my issue, yet your response suggests I should “reach out”—as though I haven’t been doing exactly that. This is not only dismissive but also shows a lack of respect for your customers.

If you had reviewed my correspondence, you would see that I have made multiple attempts to contact you, and it is becoming increasingly clear that my emails are being systematically ignored. To add to this, I provided the tracking information for the returned product, yet no action has been taken to issue my refund. Your failure to address my concerns, coupled with the tone of arrogance in your responses, is both unprofessional and unacceptable.

For the record, the product was returned the same day it was received, and I am still waiting for my refund. It is now your responsibility to act promptly, honor my consumer rights, and process my refund without further delay.

This ongoing disregard for your customers’ time and trust is not only disappointing but a direct violation of the professional standards I expect from your company. I urge you to address this matter immediately and ensure it is resolved.

I haven't received my order.

E10 in ear phones have an excellent sound stage. From Bass through mid range to the top end - beautifully balanced. Great value. Great product.

Great product and good value, refurbished seemed to be as new...

Honestly the earphones are great in a sence that they have good quality sound and smooth playable sound basse perfect for an all in expirence making them good for any type of music.

Good product at a competitve price and delivered very promptly.

Easy purchase, fast delivery, great product, great price.

I have rated You with 5 stars that must be sufficient

Fast delivery uk to ch, good earbuds, would recommend

I’d probably say more 4.9 (product) but 5* for everything else!

I’ve used Sennheiser CX 80s for a while, and I love them, however when my second pair just stopped working for the 2nd time in a year (1st pair had the same fate) Figured it was time to move on. The E11s came super highly rated, and they are fantastic for the price point, and very much recommend 👍 minus 0.1 just because the cable noise can be quite intense, and it has a mind of its own 😂 which can make bundling the headphones up a little tricky! The little carry case is a lovely touch too really like that.

Headphones were delivered quickly and safely, ace!

Very good, best value for money 😊

Quick delivery, repeat purchase after puppy chewed up my first set.

Really well made headphones with great sound quality. Free delivery and arrived very quickly. Highly recommend

E50 are great earphones for the price. Perfect service, fast and clear delivery process

Being a regular user of the very best professional recording studio headphones I am really fussy about earbuds. So many are overpriced and sound awful. Soundmagic on the contrary are excellent value for money and excellent for sound quality. Love them.

I use Apple devices and wanted a change from Beats Flex. Unfortunately these headphones don't provide more than the most basic function. I do find the earpieces fit well and sound is similar to Beats, but
no app, no way to track battery consumption and I always have to bring a second pair when biking or hiking to make sure I can get through the day.

Quality item at a Quality price!

Ordered from Canada, received the item I Ordered in less than 6 days. Shipping was reasonable, item arrived in excellent shape. Definitely a purchase I will be looking to make again from SoundMagic.

Needed some new headphones as iPhones now use usb C, so thought I’d give the E11D a whirl. They are a definite step up from anything under the £50 mark making them a bargain for the price.