I paid €85 after being told over the…
I paid €85 after being told over the phone that my ingrown nail removal would be done using numbing. I travelled two hours to get to this clinic, but when I arrived for my appointment on 03 December at 11:30, the podiatrist changed the story completely. She told me they only “cut it without numbing” unless I paid around €600 for a surgical procedure.
The entire conversation lasted maybe two minutes, with no apology for the misinformation I received over the phone, no responsibility taken, and no offer to refund my €85—even though the service I came for was not provided. This is not fair or professional.
I left feeling disappointed and frustrated after wasting time and money. A clinic should apologise, refund the fee, and provide clear, honest information before a patient travels such a long distance.