SOUTHERN STOVES
SOUTHERN STOVES:
We were looking for a Hetas stove engineer after a family friend whos a qualified building surveyor suggest we have one to check 'tide lines' appearing round chimney breast/ condensation.
I made email enquiry 03/11/20.. which took months..earliest date i got appointment was in march 2021 after corresponding 11 emails. A few weeks before appointment told they didnt know time for appointment till day before (12-2pm).. morning of.. brief tex message to say arriving 10-11am. No call. I queried the change only to be tex messaged back ' due to logistics'. waited all morning and tried calling office number and engineer mobile several times in the afternoon. After sending an email i got a reply later from office to say they had attended address, despite I & my wife were home all day (WFH).
** throughout the communication, we think this company are very poor for customer service and we would NOT RECOMMEND this company to anyone ! ** complete waste of our time with complete lack of customer service or any reasonable co-operation.







