specsavers.ca Reviews 8

They have a Lens prescription width upsell charge. The wider the site of vision the more they charge you. Before this I used Zenni online and there were not these restrictions or upselling. I will go back to Zenni.

If I could give negative 5stars, I would. I did eye exam, she said I needed progressives and my eyes were healthy otherwise. The salesman then sold me two glasses, both with anti glare etc bc he said it was promo, n one polarized I asked for driving, for $400. Three days later, I found online an offer for two progressives for$300. I called to ask, wth, and was told it was too late to change order so I said just cancel it then. He scrambled and said he’d like me to try the original order first but no matter what,, they’d make it right. I’m paraphrasing bc it was 47 min call.
Then I dug deeper and found I wasn’t given the choice of high end lenses that give you more peripheral view and would’ve only cost extra $56. I’m pro driver, ehich he knew bc I chose polarized FOR driving. I called back 5 days after visit to say, wth, again. The owner, John, said he’d make it right.
I booked eye exam with competitor and found out I have an eye infection, which needs RX drops. I asked if it could’ve just been missed. “only if optometrist was blind in one eye n can’t see out of the other”. It’s a common thing n easy to diagnose. I went directly to SpecSavers and asked for total refund. Salesman was rude, but three saleswomen were
Kind and complimentary. Perhaps they also thought salesman was dictator, minus the tater. I was told I’d get refund.

Front staff helpful and friendly but optician curt and rushed. Waited half hour after designated appointment time for 10 minute eye test. Told optician I wanted everyday glasses especially for driving, when I went to pick up glasses they were so strong that they made everything a blur. I was told they were only for reading. I said that's not what I wanted but was not offered an alternative. I left with out the glasses, and $189 poorer. Avoid!

The service was incredible. Both Marvelous Marvin and Kazza were so helpful . I ended up getting 3 pairs of sunglasses as the deal was too good to pass up. Great experience 😃

I lost a pair of prescription glasses while on vacation in may of 2024. I went with my original prescription to specsavers. I paid for two pairs of glasses. I just found out that the prescription was not followed and they had used composite lenses. I have been experiencing headaches and blurred vision from these glasses. I have since had my glasses replaced at my regular optician. I do not recommend this company. Not very forthcoming with information.

Good experience all around, very professional and comfortable. I got new glasses and the prescription seems perfect.

After five visits trying to get my vision problems resolved with my new glasses at Tecumseh Mall in Windsor Ontario, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, After five visits trying to get my vision problems resolved with my new glasses, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, I decided to buy new glasses again at another store for $400. Don't come here, terrible service.

Extremely poor service very bad customer service
We have paid to get done lenses at Fairview mall north York Toronto. Promised will be ready in 2 weeks by the employee Rida. Today after 19 days when I visited Parisa a very cruel unprofessional woman said it’s not ready and will take around 4 weeks. When I expressed her our dissatisfaction and never have placed the order if we knew it would take 4 weeks. I’m very disappointed the way she expressed herself without understanding customer situation. These kind of employees are definitely demoting your company name.