Sperry Reviews 92

I tried to simply order a pair of sandals. They transferred my valid debit card to PayPal under the name “ Washington” , then sent through a transaction for additional monies. Sent me an email to that effect. Forced me to cancel my rarely used PayPal Account. This is a con/scam Company. Sperry can not be trusted with credit/debit card information. God, I hate crook merchants like Sperry. Never trust Sperry with financial data.
Adio -crooks !

Shoes great, customer service....there is none. Request to speak to a supervisor after several calls to se when my order of over a week ago will be shipped....lol supervisor will call me in a day or so. Lost a very loyal customer

I ordered 2 pair for a 4 year old, early in November. I just received the package today. I had ordered size 12, bowfin jr., and ankle boots, size 12 again. Yes, I received 2 pair, just alike, rubber ankle boots, called Torrent. Both for women, a size adult 10, and adult 6.5. Makes me sick as he WAS going to wear a pair at Thanksgiving services.
I have been on hold with customer service, after immediately calling, for 25 minutes, still holding….
It will NOT happen to me again

Service is horrible. Made an order I never got an email on when my order would arrive it’s been almost a month. When I called I found out my order was never processed. I agree to still process my order now they don’t have the size and color I ordered. Shitty service will not order from there again. 👎

Order online, take a week still not shipped yet, contact CS, still don’t know when will be able to ship out, no more sperry, thank you

Spent a few hundred of dollars ($375!) on World Cup handcrafted in Maine boat shoes. I have never been able to wear them as these are too large and are the most uncomfortable, stiff shoes I have ever owned. These are very well built, but unable to wear.
I have regrets. Never again.

I ordered a pair of shoes that were on sale, accidentally not changing the size. They were a sale item, I checked if my size was in sale and asked if I could swap. Response was no, even though they had plenty left. Now I am left with a pair that I have to sell on market place.

After being a loyal customer for over 12 years. I am a captain with a 110 ton license. I recommended them for years.

I bought a pair from Amazon and it broke after 6 weeks. A very simple issue. The shoe literally came off the sole. Sperry gave me a legal get out because I bought it from Amazon. Amazon only offers a 4 week warranty.

Sperry however offers a longer warantee. But you have to order it from their online site.

This is unacceptable

I will never use these this company again.

Customer service needs improvement.
First time customer here. I recently ordered a pair of boat shoes for my husband and this company sent a pair that had obviously already been worn AND had an insole on one of the shoes that was completely the wrong size.
Customer service “Crystal” refunded the amount and told me to recycle the shoes. As if this wasn’t the minimum for such poor service and quality. There is no incentive to give them a second chance, when I brought this up they send me a free shipping code lol.

Definitely not living up to the hype of the brand, I’ll be shopping elsewhere.

Depuis 30 ans j achète 2 paires homme par an.
Depuis 5 ans la qualité n'est plus la même et je suis très déçu
Elles se déforment très vite.
Et s usent beaucoup trop rapidement. Le prix est trop élevé pour une paire qui au bout d un mois est déformé. Je n en achèterai plus.
D autres marques sont plus solides.

I’m pi’s off
!! always i make my purchases and I love Soerry, but now Sperry “Aldogroup” don’t want to sen to Puerto Rico… Hey Puerto Rico uses USP

Bought a wide shoe but the confirmation email did not show wide. Since the shoes were on sale and to avoid missing the sale I reordered and went to cancel the first order. No way of doing a cancel on uout own. Come to find out the customer service person said she can’t either, but no problem once you get them just send them back, well this process is going on a month. They received the items days ago but never sent an email confirming that, like their process says they will, Sperdy is awful

Ordered sandals never came. 17 days later. No money and no shoes! Customer service is a zero , will not wear or buy again

I’ve purchased three pairs of authentic boat shoes in the last two years, and each pair has had the sole ripped from the upper along the toe. The sole simply breaks, and the stitches pull through the rubber. This is a consistent quality control problem, and you used to be able to see many customers with the same problem on the product reviews on their website. They’ve since removed this feature—I guess they got too many bad reviews. One would think they’d improve QC, but alas they get cheaper and poorer quality with each passing year.

This company is by far, the worst, of the worst. Never again, will I purchase anything from Sperry. I never received my order, and their customer service is basically a recorder. 80 dollars down the drain.

I recently had an extremely disappointing experience trying to resolve an issue through Sperry's website. I purchased a pair of shoes that caused significant discomfort and injury, and when I turned to their website for assistance, I found it completely unhelpful.

The website was difficult to navigate, and I struggled to find clear information on customer support options or how to report product issues. There was no straightforward way to contact customer service directly from the website, and the available information did not address my concerns.

Given Sperry’s reputation, I expected a much more user-friendly and supportive online experience. This has been a frustrating ordeal that has not only wasted my time but also left me with a product I cannot use without harm. I am deeply disappointed and would caution others about relying on their online support.

Sperry should stop using Fed Ex ground. They are totally unreliable. Will hold up shipments until the appropriate truck has a full load. Go to UPS even if the shipping charge increases. American companies are obsessed with reducing quality to increase earnings.

I bought a pair of Sperrys last spring for this winter.
I started wearing them about 3 weeks ago. The right boot is peeling off by the big toe area. I am shocked to see that happening to a boot from a company like this.
Very disappointed, probably will not buy another pair.

Bought an expensive pair of boat shoes. The front of the sole ripped away after only a couple of wears. Called them directly with photos etc and they were not interested in helping me in the slightest. So disappointed with quality of product and customer service.

I bought a pair of topsiders online thru Sperry.com. They didn't fit and gave me a blister. I was told since the shoe wasn't defective they would not refund me and i should use mole skin. I am disappointed that I can't return a product that doesn't work for me. I would not recommend them.