Spinabooth Reviews 18

BUYER BEWARE!!! Purchased the 360 spinabooth and before I could even book an appointment the unit stopped spinning. Contacted customer service thinking since it was under warranty it would be a quick fix, and they tell me they will send me the little white box that seems to be the issue with alot of these "new" machine and then schedule a zoom call with a "tech" to show ME how to fix it!!! It's been over 6 months and I am still dealing with this and no-one can help or assist with some sort of refund. Not to mention they had me pay for additional shipping of $299 to send it back to them since the little white box they sent me 4 times to install myself did not fix the problem...this was 12.12.22 and 2 more months later they still have it and I can't get anyone to return my calls or emails

I reached out 3 times with no response. The arm is no longer sturdy and looks has if it's going to fall apart. Now the website is down. I'm thinking of stop making payments until I hear from someone.

I order a wireless battery, the first time I went to charge it up it started smoking and made a spark. They sent me another wireless battery and it didn't even charge. I've reached out to Rufino multiple times and now I don't hear anything from him. You go to their website and it's not even up. I may have to get a lawyer and get this situation solved.

I have reached out numerous times about my remote did get a response about two weeks i paid 3k this is not right. Can somebdy help

I had an event on Dec 7 2022.. Plug my booth into charge ..The power box started smoking and a pop noise happen...It has not been working since I called ,emails , called email...No one wants to help .I spend 3K for my business...I should have check this site before...I am going to fight to get my money back .I brought my booth in Sept 2022.. This is some BS. I live here in GA where the company is base. I still can't get any help

Sooo frustrated. I purchased my spinabooth in August and used it for the first time in October. It broke during the event. Just stopped totally. I called and they set me up with Techincal support. Was advised I needed a new motor, and they would ship out. I have been waiting for over a month now. I am so frustrated; they will not answer my calls, respond to my voicemails or emails. Being ignored after spending almost $4000 is ridiculous. I am losing money being that I have to cancel events that were already set up and refund their money back. I have contacted a lawyer with assistance with this matter.

My 360 booth case was damaged when I received it. They would not exchange it stating the warranty only did not cover the case. I was offered a $100 gift card but considering I spent nearly $4000 what is that really. The case was shipped strapped to a skid with no padding or cardboard or any protection whatsoever. So I don’t understand how the customer is meant to keep a brand new damaged case. Other than that, yes my 360 works. But I am still very unhappy and disappointed.

Ordered a wireless photobooth a few months ago, randomly stopped working without cord so it’s no longer wireless and has to be plugged up in order to work.

Just bought a new photobooth machine already broke down after 3 months i think your stuff its not good at all

The process is easy. The product itself is high quality, Definitely recommend Spinabooth!

Great service here! Everything is spot on and delivered quickly

The initial setup instructions were vague, but the customer service was so awesome... I'm Happy.

I have been emailing and calling now for 30 days. The same customer service person answers, only telling me he will send it to the technical team and they take 3-5 days to return an email. In which, they need a video to see the problem but still no solution. I'm literally almost at the verge of having to close my business down because of having to cancel contracting and not being able serve customers. This is truly ridiculous, if you can't guarantee the machine will work or even be able to fix customers problems in a timely manner please just shut down.

I ordered from spinabooth.com on May 11th it is now May 26th and have not received a tracking number. The website says my order has not shipped. I contacted customer service on May 23rd and they told me my order shipped through DHL but their tracking system is down and to call back I’ve been calling for 3 days and no direct answer. When I call they place me on a very long hold and never return to the phone. I may lose money, I have an event in a week but no product! This is rip-off! PLEASE DO NOT PURCHASE FROM THIS COMPANY!!

I'm now a happy customer! I was extremely frustrated about a week ago because I was unable to get update on replacement battery. After posting a review I received a phone call apologizing for the delayed response and that they was waiting on the part. From last week to this week I received updates and my tracking number two days ago which it arrived today and I've installed and it's charging properly. I must say they made it right! Thanks!

I loved the product from the get-go. It just arrived a day later than expected but I was always kept in the loop by the company. Will definitely recommend their product and service!

The vinyl material was cheap, no tracking of your order. Customer services doesn’t answer or return call