Sports Fans Merchandise Reviews 

Recently purchased from this company and was sent a cooler with a rip in it. When I requested a refund or an exchange, the owner was extremely rude and refused to issue me a refund. I would not ever buy from this company again.

I recently ordered some gear from Sports Fans Merchandise here in the U.S., and I couldn’t be happier. The selection is impressive, and everything I received was high quality and exactly as described. It’s a great place to find authentic items to show off your team pride.

Trying to cinch the purchase. "Would you like to save your credit card information?" CLICKS place order "Would you like to save your credit card information" CLICKS PLACE THE DAMN ORDER!!!!
Order wouldn't complete because I didn't accept. Welcome to 2026! @TRUSTPILOT is a lifesaver!!!Again

I ordered a Jets wallet for my husbands BD in Sept 2025, I reached out and should have had by Christmas. As of this date 01-17-2026. I have not recvd a response to any of my last three e mails. Nor have I recvd a refund.

Horrible experience sent broken item and won’t return it because it was electrical I plugged in in never worked it was a nfl ram lava lamp do not buy from this company they don’t stand by there products

I'd give them zero stars if I could. If you dont want people asking for refunds quit saying the same excuse of items being on backorder, it takes 4-6 weeks, yadda, yadda, yadda. I ordered a license plate cover on 9/15 and where is it? On backorder still? Crazy work. Typically, I'm not a rude person, but whoever is answering the emails at their place needs to be fired. We're the ones who shouldn't attempt to order on the site again? Take our money but dont fullfill on your end in a timely fashion. Scam, scam, scam. Get out of here SFM.

I ordered and paid a month ago for merchandise not received. I’ve tried to call, phone not answered and no return calls, I’ve emailed without response.
I read previous reviews and decided to cut my losses. I called credit card company to dispute charge today.
Do not use this poor excuse for a company.

Ordered a game day buffalo helmet from them on October 3rd, then a day or two later received an email claiming it takes 4-6 weeks to fulfill the order because it’s on back order. Sent an email to them inquiring about the order at the beginning of November and they said it takes 4-6 weeks. Today, (nov 21) I sent an email requesting a refund, and they said they issued the refund and to not attempt to order from their website again.

Avoid this scam company.

Terrible service
Ordered a mailbox cover then shortly after my order was placed and card was charged they emailed it was on back order. Still over 3 months later supposedly still on back order. When I ask for a status and why if they didn't have the product did they let me order they emailed back "back order had been canceled - DO NOT attempt to order from our site again" VERBATIM.
Do not recommend this company at all!!

I ordered a Dallas Cowboys wallet. When the wallet arrived the tag was removed and placed inside the wallet and the zipper was broken. I immediately contacted them to initiate a return of the wallet. Mind you I was not asking for a refund only a credit. I returned the wallet to the company at my expense . While I waited on my credit I went ahead and purchased another wallet and paid for it. Several weeks later they contacted me and said my return did not meet the requirements for a return and that they don’t warranty products that they sell. They actually accused me of purchasing the wallet and exchanged it with the broken wallet. DO NOT DO BUSINESS WITH THIS COMPANY.

Ordered Merchadise thet initially stated delivery 10/6
never showed and when I told them I would not use them again they canceled the order?

Very rude , little customer concern.

Now that I read their reviews I understand why. Highly recommend to avoid this retailer

I would go lower but it wasn’t available. They took my money and didn’t deliver the goods. Had to contact them after a month to find out what the problem was. Finally admitted they couldn’t fill the order placed in September but made no effort to refund. Then had the adacity to ask that I not order from them again. I won’t nor should you! These people are frauds!

Placed my order and beyond the initial email have not heard anything on my order in several days. I called to speak with a representative...no answer. I emailed for an update...no answer.

How long is too long for a company to take your money and not render the service, or even give the courtesy of an update? Well, don't ask Sports Fans Merchandise because they DO NOT know the answer to any of those questions.

Terrible customer service. Ordered an item that didn’t state back order. They said I can cancel for a refund so I did. Then when I said I can order something else. They said I won’t be able to order anymore due to California accords. There is no such thing that exists. Terrible customer service and now they’re ignoring my emails when I asked them to elaborate.

Do not order from this website! Order was never sent when I emailed about it I was told it was on backorder (never advised of that) and was told it would be 4-6 weeks. After 6 Weeks I emailed again to ask for an update - I received an email back stating to "never attempt to order from their website again"....and they cancelled the order. I am not sure why I was asked to never attempt to order from them again - because I asked for an update?? Clearly this is not a reputable company.

Ordered an item. Never received an email regarding item status. Reached out to Customer Service and they stated the item was on back order. It wasn’t on back order when I purchased the item. They tried to argue with me that it was. I wouldn’t have purchased the item if it had been back ordered. I would have just bought it off Amazon. I asked for a refund. They were incredibly rude and told me to never buy from their website again. As if that was supposed to hurt me in some way. 😂

Placed order and waa never told it was on backorder or when/if it would arrive. I asked for refund since there was no communication about the order. This was the response I got from customer service… Your backorder is cancelled, please do not order from our sites again.

Regards,

- SFM

It seems I had same experience as several others. My order was placed last November. While at the the time it specified on backorder, it was still estimated to arrive by Christmas. I have followed up several times with same “it’s on backorder” responses. In each of those emails they responded so quickly and advised they would refund me asap if wanted. It seemed like such a special gift for my Mom so I held out hope. I’ve sent over five requests to cancel both via chain and their website for weeks now…no response after refund request. I usually don't write reviews but had to help reiterate when so many others experienced the same.

waited 4 weeks and still no delivery, no way to get refunded, do not send them money or they will just keep it

Avoid this company. Absolutely terrible. I tried contacting them to no avail. They only sent a message that order was on back order. It was supposed to be a Christmas Gift! and as of july 4th I have not received any response. I finally requested a refund 2 months ago on May 9th to my card and have not received anything. Beware!! Beware!! do not order from Sports Fan Mechandise. The item was a mini Detroit Lions mini helmet. Terrible company to deal with.