This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... Toon meer
Bedrijf heeft geantwoord
Took a fair while to receive payment. Most of claim was excluded from payment. I felt I was not made aware of the take out medicine or other treatments eg vaccination not being included in claims. A d... Toon meer
Bedrijf heeft geantwoord
Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Contactgegevens
100 Bishopsgate, EC2N 4AG, London, Verenigd Koninkrijk
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Uitstekend
992 reviews
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Ease of process
16 september 2026
Antwoord van Spot On Pet Insurance
Hi Paola,
Thank you for choosing Spot On Pet Insurance! We’re really pleased to hear you found taking out your policy quick and easy, that’s exactly how we want the process to be.
Thanks for taking the time to leave us a review, and welcome to Spot On!
The Spot On Pet Insurance Team.
Easy to navigate website and to select…
Easy to navigate website and to select additional cover for medication etc.
12 september 2026
Antwoord van Spot On Pet Insurance
Hi Julia,
Thank you for your review! We’re really pleased you found the website easy to navigate and that choosing the extra cover you wanted.
We’ve designed Spot On to make taking out pet insurance as simple and flexible as possible, so it’s great to hear that came across.
The Spot On Pet Insurance Team.
Excellent service.
We have insured with Spoton previously and their service has been "Spoton "
Easy to obtain a quote with flexible options.
11 september 2026
Antwoord van Spot On Pet Insurance
Hi Elaine,
Thank you for coming back to Spot On! It’s great to hear you’ve found our service truly “Spot On” and that getting a quote and choosing your cover was nice and easy. We really appreciate your continued support.
The Spot On Pet Insurance Team.
Excellent service from Spot On
Excellent service from Spot On , dealt immediately with a query by email and a phone call regarding a claim.
10 september 2026
Antwoord van Spot On Pet Insurance
Hi Doreen,
Thank you for the lovely feedback! We’re really pleased to hear your query was dealt with quickly and that our team was able to help with your claim by both email and phone.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
Not great treatment as existing customer versus new customer
Received a renewal quote £5 per month than current policy. Went online and found same policy with them for £4 cheaper. Went back to them but they would not budge on the renewal quote citing the advantage of being 12 months into the 24 month window for pre-existing conditions as the reason for the higher premium. As my cat has no pre-existing conditions this was no advantage to me. Asked again if they would revise the renewal quote given this and given that taking out a new policy meant 14 days uncovered at the beginning. Told them if not to cancel the renewal. Simply received the standard cancellation email in reply. Lovely way to treat existing customers! Took out the fresh policy at the cheaper price, but disappointed with the whole experience.
10 september 2026
Antwoord van Spot On Pet Insurance
Hi there,
Thank you for taking the time to share this feedback and for choosing us for another year.
Renewing an existing policy maintains continuity of cover, whereas starting a new policy can mean waiting periods and the pre-existing condition periods beginning again. We always aim to balance competitive pricing with the value of maintaining continuous cover.
The Spot On Pet Insurance Team.
Antwoord van Spot On Pet Insurance
Hi Julie,
Thank you for the lovely feedback! We’re really pleased to hear you found the claims process quick and professional, that’s exactly the experience we aim to provide.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
So quick and easy to use website.
So quick and easy to use website.
Very competitive prices.
Able to pay monthly.
8 september 2026
Antwoord van Spot On Pet Insurance
Hi Elizabeth,
Thanks so much for the great review! We’re really pleased you found our website quick and easy to use, and that our pricing and monthly payment option worked well for you.
We aim to keep pet insurance simple, flexible and good value, so it’s great to hear we hit the mark. 🐾
The Spot On Pet Insurance Team.
We lost one of our very loved little…
We lost one of our very loved little dogs through old age and the process of cancelling her insurance was dealt with with empathy- even sending a letter of condolence.
Thank you
3 september 2026
Antwoord van Spot On Pet Insurance
Hi Jules,
Thank you for your kind words, and we’re so sorry for the loss of your little dog.
We’re glad our team could make such a difficult moment a little easier and treat the cancellation with the care and empathy it deserved. Thank you for trusting us to look after you.
The Spot On Pet Insurance Team.
They were great at helping cancelling…
A really good insurance provider for pets. I’ve used them years and even at the worst times, they were great at helping cancelling my insurance when my pet died. They were supportive, caring and really prompt throughout.
4 september 2026
Antwoord van Spot On Pet Insurance
Hi Sinead, thank you for your review, I'm sorry to hear of your loss. It's great to hear that you appreciated the support you received at such a difficult time, I will pass your lovely feedback onto the team.
A caring, professional and dedicated insurance company
A caring, committed and professional insurance company.
I’ve always had great service, and great support from this insurance company and would highly recommend them. With each every query that I’ve ever made or concern that I’ve had, my questions are answered immediately and I get all the support and help that I require.
I’ve been with spoton for a number of years now, and highly recommend them as they are one of the few insurance companies that do care about our pets. They answer emails promptly and when needed, they certainly can be relied on.
2 september 2026
Antwoord van Spot On Pet Insurance
Hi there,
Thank you so much for your kind words and for being with Spot On for so many years. It means a lot to know that you’ve consistently felt supported, listened to and cared for whenever you’ve had a question or concern.
We’re especially grateful for your recommendation and your trust in us to be there when it matters.
The Spot On Pet Insurance Team.
Excellent fast claim service
1 september 2026
Antwoord van Spot On Pet Insurance
Hi Liz,
Thank you for the fantastic review! We’re really pleased to hear your claim was handled quickly and smoothly, exactly the kind of hassle-free service we aim to provide.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
The advisor was extremely helpful
The advisor was extremely helpful.
Answered all my questions thoroughly and explained things in great detail.
I emailed requesting a phone call and was called within 20 minutes.
Excellent customer service.
1 september 2026
Antwoord van Spot On Pet Insurance
Hi Natalie,
Thank you for the fantastic feedback! We’re really pleased to hear our customer success agent was so helpful, took the time to answer your questions thoroughly. It’s great to know you had such a positive experience with our team.
The Spot On Pet Insurance Team.
Efficient communication fast response
Efficient communication fast response. All sorted quickly and easily. Many thanks
28 augustus 2026
Antwoord van Spot On Pet Insurance
Hi there,
Thanks so much for the lovely feedback! We’re really pleased to hear everything was sorted quickly and easily, with clear and efficient communication along the way. That’s exactly the kind of service we aim to provide.
The Spot On Pet Insurance Team.
To be honest I was sceptical that I…
To be honest I was sceptical that I would have a good experience when using spot On insurance for a clam after my dog had an accident. It seems that way these days but honestly, the claim was easy, the response was immediate and the payment was made without hassle. I was pleasantly surprised. I don't normally recommend anything to people but I would unreservedly recommend Spot On . PLUS their prices are pretty competitive.
25 augustus 2026
Antwoord van Spot On Pet Insurance
Hi there,
Thank you so much for your review and recommendation! We’re really pleased we could turn that initial scepticism into such a positive experience. Our team works hard to make claims as straightforward and hassle-free as possible, with a quick turnaround when our customers need us most. It’s also great to hear you’re happy with the value of your cover.
The Spot On Pet Insurance Team.
Expensive and difficult to claim
Very expensive insurance compared to others on the market, and I have never been able to make a claim as there are hidden exceptions. I've been paying this company for years, and the first time my pet needed expensive treatment they told me it was not covered. I won't be renewing.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Spot On Pet Insurance
Hi Eleanor,
Thank you for sharing your feedback.
Our products were designed to give customers a more bespoke and flexible policy, tailored to their pet’s individual needs, with the available cover and add on options clearly outlined throughout the quote journey and policy documents. You can also upgrade or downgrade your cover and add on extras during the policy year, rather than having to wait until renewal.
The Spot On Pet Insurance Team.
Antwoord van Spot On Pet Insurance
Hi Cathy,
Thank you for your review! We’re delighted to hear you found taking out your Spot On policy quick, straightforward and cost-effective.
We really appreciate you choosing us to help protect your pet.
The Spot On Pet Insurance Team.
I would recommend spot on insurance as…
I would recommend spot on insurance as they keep you informed of how your claim is going. They are prompt with the payment into your account. I’ve been with them just over a year and made three claims with our elderly cat and had no trouble with them.
25 augustus 2026
Antwoord van Spot On Pet Insurance
Hi Jacque,
Thank you so much for the recommendation! We’re really pleased to hear you’ve found our claims updates helpful.
We’re glad we’ve been able to support you and your cat when you’ve needed us. 🐾
The Spot On Pet Insurance Team.
Prompt reply to email question answered…
Prompt reply to email question answered straight away first class
25 augustus 2026
Antwoord van Spot On Pet Insurance
Hi Mike and Pauline,
Thank you for the fantastic feedback! We’re really pleased to hear your email was answered promptly by our Customer Success Team.
We really appreciate your kind words and your support. 🐾
The Spot On Pet Insurance Team.
I can't fault spoton pet insurance
I can't fault spoton pet insurance. Olive, my pet cat was 16 years old when I took out insurance for her with spoton, just 3 or 4 years ago. The monthly premiums were very competitive with very little increase year on year.
Unfortunately Olive became ill about 18 months ago and needed medical help and medication since then.
Spot on have always been so easy to contact and always replying very quickly. The website is easy to access and use when making a claim. I have found spoton to be very fair with the claims I have made and reimbursement has been swiftly repaid to my credit card.
The service offered is extremely efficient. Olive has passed on now but spoton have always treated Olive and me with respect and kindness.
I would recommend spoton to anyone seeking pet insurance.
23 augustus 2026
Antwoord van Spot On Pet Insurance
Hi Janet,
Thank you so much for sharing such a thoughtful review. We’re very sorry to hear about Olive’s passing, and we’re grateful that we could support you both during such an important time.
It means a great deal to know you found our team easy to contact and our claims process efficient. Thank you for trusting Spot On with Olive’s cover and for your kind recommendation. 🐾
The Spot On Pet Insurance Team.
Antwoord van Spot On Pet Insurance
Hi Collette,
Thank you for the lovely feedback! We’re delighted to hear your claim was dealt with swiftly and without any fuss, exactly the kind of straightforward service we aim to provide.
Thanks for choosing Spot On. 🐾
The Spot On Pet Insurance Team.
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