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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have 6 pairs of Le Artiste shoes and sandals. I especially love the jeweled heels and velcro strap. because it's easier for me to put the shoes on and look fashionable. Additionally, the design work... Toon meer

Beoordeeld met 5 van de 5 sterren

I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I ordered 2 pair of shoes only to have one pair canceled by you all and that was very disappointing. The pair I did receive was very comfortable and that made the cancellation of my second pair even m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoenenwinkel

Geschreven door het bedrijf

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

431 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Love this Brand

I have about 15 pair of Spring Step boots and shoes. They are stylish, comfortable and always receive compliments.

17 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Tammy,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Great fit excellent quality

Great service. Quick delivery

17 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Theresa,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 3 van de 5 sterren

Shoe selection is great; service needs improvement

Shoe selection is great. Prices are not and I'm fully aware that you get what you pay for. However, you are charged to have the option of a "Free Return" which is misguided at best.

I needed to return a couple of items and loved the online process until it wouldn't generate a return label. I called and was greeted by a very helpful woman, but she had to email me the return label. These should be emailed to the customer upon completion of the online return process for the customer's ease and backup that the process worked.

17 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Yaya,

Thank you for your review.

We appreciate your thoughtful feedback and are glad to hear you found our shoe selection and customer service team helpful. We’re sorry, however, for the confusion and inconvenience you experienced during the return process.

Your comments regarding the “Free Return and Package Protection” option and the return label process are very helpful, and we’ll be sharing them with our team to help improve clarity and convenience for our customers moving forward.

Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Pretty and True to size

Love the slippers with the rose on them. They are soft and fit perfectly.

17 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Barbara,

Thank you for your 5 Star review!

We’re thrilled to hear that you love your slippers with the rose design and that they fit perfectly. Your feedback is greatly appreciated.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Beautiful Booties are da BOMB!

Wonderful selection, superb craftsmanship, excellent price!! My booties arrived quickly and fit perfectly…they are SO BEAUTIFUL!!!

21 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi April,

Thank you for your 5 Star review!

We’re delighted to hear that you’re so happy with your new booties. It’s wonderful to know you enjoyed the selection, craftsmanship, perfect fit and quick delivery.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

I love the look and feel of these…

I love the look and feel of these boots! Pretty and comfy!

16 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Beth,

Thank you for your 5 Star review!

We’re so happy to hear that you love both the look and comfort of your new boots. Your feedback means a lot to us, and we hope you continue to enjoy wearing them!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Beoordeeld met 3 van de 5 sterren

Beautiful product, trying sales person

I would like everybody who is able to, to have a job but the sales person was not able to manage (she is the only one).
Need a more vibrant person

16 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Carol,

Thank you for your review.

We appreciate you taking the time to share your experience and feedback with us. We’re sorry to hear that your interaction did not meet your expectations, and we’ll be sure to share your comments with the appropriate team to help us improve our service.

Your input is valuable to us, and we hope to have the opportunity to provide you with a more positive experience in the future.

Best Regards,

Yve
Customer Care Team

Beoordeeld met 4 van de 5 sterren

Return policy

Good customer service. There is always room for improvement.

16 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Sandra,

Thank you for your 4 Star review!

We appreciate your feedback and are glad to hear you had a positive experience with our customer service. We also agree that there is always room for improvement, and your comments help us continue to enhance our service.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Timely shipping.

Timely shipping.
Fit is perfect
Quality is very good

22 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Ellie,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service by Kim (?) in the store at Jackson Outlets, Jackson, NJ! She suggested and pulled my sizes until I found the perfect shoe. As an artist myself, I LOVE the creative decorations and shoe forms. I would by many styles if I didn't have foot issues. I told my artist friends about the brand and the store. They are already in love with L'Artiste shoes and will be visiting the store in Jackson. I'll be back.

22 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Pat,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Always love L’Artiste shoes but the…

Always love L’Artiste shoes but the last pair I purchased was just too narrow so unfortunately I had to return. Had no issues at all, Spring Step customer service is a 10+

16 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Laura,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Excellent & very prompt customer…

Excellent & very prompt customer service Love their unique styles & designs Quality shoes &boots that are always very comfortable Thank you! Deb

15 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Deborah,

Thank you for your 5 Star review!

We’re so happy to hear that you love our unique styles and designs, and that our shoes and boots continue to be comfortable and high-quality. Your kind words about our customer service mean a lot to us!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

stylish and comfortable .

flexus stoller mary jane shoes are so comfortable.

17 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Victoria,

Thank you for your 5 Star review!

We’re so glad to hear that your Flexus Stoller Mary Jane shoes are comfortable. Your feedback is greatly appreciated, and we hope you continue enjoying them!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Awesome designs

Awesome designs. So original. I will definitely continue shopping with you. Discounts are really nice!

22 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Karrie,

Thank you for your 5 Star review!

We’re so happy to hear that you love our designs and find them original. It’s wonderful to know you’ll continue shopping with us and that you’re enjoying our discounts! Your support truly means a lot.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Exceptional Experience

Easy ordering process and the boots are beautiful.

15 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Maria,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

My favorite online shoe store!

The shoes I ordered didn’t fit so I needed to return them. Customer service responded immediately and refunded my payment once they received my shoes back. The quality of Spring Step shoes is excellent. I have several pairs and will continue to purchase from from them!

16 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello C Jenks,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 3 van de 5 sterren

The delivery date has become later…

The delivery date has become later three times and the order still hasn’t arrived

22 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hi Barry,

Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 3-star review, and we're truly sorry that we did not meet or exceed your expectations.

If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.

Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.

Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Beoordeeld met 5 van de 5 sterren

Great quality and super comfy

Great quality and super comfy. The majority of my shoes are now Spring Step!

15 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Cynthia,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Happy feet

I love the beauty and comfort of this company's shoes. I recently had to return a pair of shoes and they were quick to handle, and help, with my return. I will continue to shop spring step shoes. I always get compliments.

22 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Candice,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Beautifully crafted.

I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collection is my favorite! A helpful tip: check the description for sizing details, since some styles run small. I always get so many compliments when I wear them!

22 oktober 2025
Logo Spring Step Shoes

Antwoord van Spring Step Shoes

Hello Beth,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

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