Super impressed with Stamprints! My client needed wax seals, and Stamprints was one of the first vendors I found online. Their customer service was top-notch and they were quick to respond to every qu... Toon meer
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The timely service of this company has been great! They communicate quickly and strive to create a quality product. We have given this as a gift and the recipient has loved it!
Maria from design was fantastic to work with as I needed help with my artwork. I only had a photo of a logo and they were able to replicate it perfectly. We wanted a personalized gift to celebrate a... Toon meer
I received my stamp and stamp pad and was excited to use them until I found that the stamp pad I ordered was too small for my stamp. I reached out to support and after a few back and forth a the compa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Stamprints is a company specializing in the production of wax seal stamps, rubber stamps, and journals. All the products we sell are co-produced by our own factories and selected high-quality factories. Our products are made from the highest quality, eco-friendly materials, and we are constantly improving the quality of our products based on our customer's feedback and opinions. Hopefully, you can find something that presents your personality on Stamprints.
Contactgegevens
FLAT/RM B 5/F GAYLORD COMMERCIAL BUILDING 114-118 , 999077, Hong Kong, Hong Kong
- +85246647084
- faith@stamprints.com
- stamprints.com
4,3
Uitstekend
116 reviews
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Horrible
Horrible, I bought extra ink thinking it might help, horrible Stamps. Would not recommend to anyone.
9 april 2026
Review zonder uitnodiging
Antwoord van Stamprints
Dear Rajveer,
We truly appreciate your feedback and take it very seriously. Regarding the stamping results you experienced, we want to share that in the initial design stage of these oversized rubber stamps, our team invested a tremendous amount of effort in adjustments and modifications. Please believe that our ultimate goal is to provide a powerful branding tool that everyone can use effectively, rather than offering a solution we don't stand behind.
It's important to note that extra-large rubber stamps, regardless of the supplier, naturally come with operational challenges due to their size and the physics of manual pressing. We have worked hard to optimize our stamps to be among the easiest to operate on the current market. We have also double-checked our Quality Control records and test videos for your specific order, and we can confirm that the stamp itself passed all internal performance tests perfectly before shipping.
That being said, your satisfaction is our priority. As we discussed on WhatsApp, we have already offered to arrange a replacement set of custom stickers for you at no cost to ensure "Urban Turban" gets the professional branding it deserves. We are standing by for your confirmation to proceed with the replacement!
Best regards,
Sharon
Never received product I ordered
Never received product I ordered. A waste of money. This company is full of excuses and don't deliver. I am now out over $100.
2 maart 2026
Review zonder uitnodiging
Antwoord van Stamprints
Hi Rory,
We are sorry for the frustration regarding the wait time, but we are pleased to see that your order was successfully delivered via FedEx on March 3rd, just one day after your review was posted.
To provide some context on the timeline for our custom products:
Order Date: Feb 17.
Process: As this is a custom extra-large acrylic stamp, the timeframe includes professional design, digital proof approval, precision manufacturing, and international shipping.
Total Time: Delivering a fully customized piece within 10-14 days is consistent with the shipping method selected at checkout and is highly competitive for custom-made industrial tools.
We take pride in our craftsmanship and do not take your investment lightly. Now that the package has arrived, we hope you find the quality of the stamp meets your expectations. If you have any further questions, please reach out to us directly.
Best regards,
Sharon
Ordered a logo stamp with purple inkpad…
Ordered a logo stamp with purple inkpad and it simply doesnt work. They kept on asking proof so i have recorded 4 videos from different angles and send them as proof. First of all i find it wierd that they want proof, now that i have taken the time to provide it and its clear that it doesnt work, they will still not fully refund despite assuring me that they will.
Stay away from them!
12 februari 2026
Review zonder uitnodiging
Antwoord van Stamprints
First, I want to sincerely apologize for the frustration you’ve experienced. Our goal is always to ensure every customer can successfully use our rubber stamps to achieve the high-quality results they expect.
Regarding your experience, we would like to clarify a few points:
Continuous Support: We provided additional ink as part of our after-sales service to help improve the stamping results. We are committed to helping you master the tool.
Technical Guidance: Based on the videos you shared, it appears the ink was used immediately after refilling. Because our ink is water-based, it requires approximately 30 minutes to settle and be fully absorbed by the pad to ensure an even and clear impression.
Resolution: We understand that providing proof via video can feel like a hassle, but it helps our technical team diagnose the exact issue—in this case, the drying time.
We have already sent these suggestions to your email and are more than willing to discuss a final resolution if the product still doesn’t meet your expectations after following these technical steps. We value your business and want to make this right.
Best regards,
Sharon
Great service and great product
I am very happy with my decision to order an ebosser from StamPrints. While shipping comes internanational, I recognize the issues with international purchases during this time.
It is the only rectangular embosser, and while I was hesitant after reading early reviews, I am extremely happy with the embosser and level of communication and service I received.
After contacting StamPrints about reviews, they acknowledge previous issues and asked me to give them a chance to show they have committed to a positive customer service experience. I took the chance and am very happy I did.
The embosser performs well, and is exactly per my submitted design. I love how it works for my intended purpose.
Thank you for asking to take a chance and living up to my expectations. I wish you all the very best.
Tim Clifton
Tim Clifton Photography
28 januari 2026
Review zonder uitnodiging
As others stated
As others stated, the company does not ship anywhere near the delivery date. If you experience this and want your order within 2 business days after the delivery date, just cut and paste this for an email... 我可以飞到尖沙咀。I can fly to Tsim Sha Tsui . Where's my order?? (Order #) ...a little Mandarin/Simplified Chinese goes a LONG way...lol
2 januari 2026
Review zonder uitnodiging
Horrible Customer Service
I confirmed my order multiple times. It took forever to receive it then when I got it, it was incorrect. The customer service person is extremely rude and argumentative and blamed me for their mistake. This is clearly taught by the manager, Sharon, who did the same thing and has been rude for my entire experience. I tried multiple times to speak with them and every time, I had to start all over again and they all say something different. The only good thing is the quality of the product.
Yesterday (8/19) I was emailed by Sharon telling me I was wrong and that she didn’t see any issue in their customer service interaction. She then copied the last message in her comment, which isn’t the whole interaction. After seeing this reply, she threatened to post all of my emails to this site. Even the timing of this is an indication of poor customer service. I made my purchase over 8 months ago. The only amendment to this review is that I will say is after calling and emailing and leaving multiple reviews, I started to get responses, which resulted in them sending me a new pack of stickers for free.
27 januari 2025
Review zonder uitnodiging
Antwoord van Stamprints
We just have one question: Why did you delete all the comments where we had responded with detailed information and linked to all the records?
God knows who is right and who is wrong!
Bless you.
Be aware - shipping from China
They very deceptively keep it hidden that your order will be processed in Hong Kong, China. Nothing on their website - "About Us", "Shipping Policy" or "origin" states this. We were willing to accept their estimate of 15-19 days for International Shipping but after 30 days wait they then informed us it would be another 30 days. Unacceptable and deceptive. Build trust by being open and transparent. They choose not to. Requests for a refund are ignored. Stay clear unless you can afford to wait 2 months and pay import tariffs from China.
Order number 44395 received by Stamprints May 24 2025. "Hand over to airline" May 29th then no further updates. I requested an update on June 20th. On June 26th Stamprints notified me to "expect it to take 2 months". My point is there is nothing on your website to clearly let the customer know you are shipping from China. Your estimated shipping for international orders is 12-15 days but it is not until the order is placed and a commercial invoice is requested that the customer can see where the item is shipped from. Tracking is useless once it leaves your hands. Disappointed with the lack of transparency on your website.
25 juni 2025
Review zonder uitnodiging
Antwoord van Stamprints
Update:
Thank you for providing your detailed feedback regarding your order #44395. We sincerely apologize for the frustration and disappointment you've experienced with the shipping transparency and duration.
Regarding Shipping Origin and Transparency: We genuinely regret if our website's information on shipping origin was not sufficiently clear. Our primary production facility and shipping hub are located in Hong Kong. We are continuously working to improve the clarity and accessibility of this information on our website to ensure full transparency for all our customers.
Regarding Shipping Delays for Order #44395: Your order #44395 was received on May 24, 2025, and handed over to the airline on May 29, 2025.
Regarding Shipping to Bermuda: Bermuda, like some other remote locations, presents unique logistical challenges. There are very limited postal options available, and typically, only commercial express couriers can ensure timely delivery. Furthermore, June and July mark the beginning of Bermuda's hurricane season, where extreme weather conditions can significantly impact shipping routes and cause further delays. Previously, to cater to customers in your region, we offered standard shipping options, sometimes even subsidizing costs, despite knowing the potential for extended transit times due to these factors.
However, based on experiences like yours and to prevent similar frustrating situations for both parties, we have made the difficult decision to temporarily close shipping options to Bermuda for standard delivery methods. This is to ensure that future customers do not face such prolonged waits or uncertainty.
We are truly sorry that your experience did not meet expectations. We are committed to learning from this and improving our services.
————————————
Dear Philip,
Thank you for your feedback. We are genuinely concerned to hear about your experience.
We have thoroughly searched our records for orders under the name "Philip" with such extended shipping durations, but we haven't been able to locate a corresponding order. To help us investigate and resolve this issue promptly, could you please provide us with your order number or the email address associated with your purchase?
We do operate our shipping from Hong Kong, and we strive to be transparent about our processes. We apologize if this information was not sufficiently clear on our website for your particular order.
Regarding the longer shipping times, you are correct that there was an impact on a batch of shipments around May due to unforeseen changes in tariff policies. This unfortunately caused some delays with packages getting held up in customs or becoming undeliverable. For all such affected orders, we have processed full refunds.
It's also worth noting that shipping to certain remote areas or islands can inherently take significantly longer. In these cases, very few logistics companies handle orders outside of expensive commercial express services. To meet the needs of customers in these regions, we have opened up delivery options and even subsidized shipping costs, despite the extended transit times.
Without your specific order details, it's difficult for us to determine the exact circumstances of your shipment. We are committed to resolving any issues our customers face. Please contact us directly with your order information so we can fully understand your situation and provide the appropriate assistance.
We value your trust and aim to ensure every customer has a positive experience.
Sincerely,
The Stamprints Team
Product never arrived / Terrible Customer service
Product never arrived. Order submitted and paid in full 6 weeks ago. Customer service answers only emails, usually overnight. Customer service providing no legitimate information about the whereabouts or status of my product. They also refuse to acknowledge my request for a refund. Only responding with "logistics has reached out the carrier" Overall unprofessional and terrible customer service experience. I have zero confidence that I will ever receive any product that I paid for. They are a total scam.
20 februari 2025
Review zonder uitnodiging
Antwoord van Stamprints
We saw your review, and we are truly sorry to hear about the frustrating experience you've had. Waiting six weeks for an order only to be met with vague updates and no resolution is completely unacceptable, and we sincerely apologize for the lack of communication and professionalism.
We want to make this right for you immediately. Our team has tried to reach out to you to get your order details, but it seems we haven't heard back yet.
Could you please provide us with your order number or any related information? We're ready to investigate this thoroughly and ensure we provide a prompt solution, whether that's a refund or a reshipment.
Your trust is important to us, and we are determined to turn this around for you.
Great custom products, weird shipping experience
All of the products I ordered are of equal or better quality than expected. The custom stamp, embosser, and mini wax seal are perfect! The ink pads, wax beads, and other minor crafting tools I received are all great as well.
I'm subtracting one star because shipping took a long time and the tracking was not transparent.
I ordered on Jan 17 and received the package on Feb 12. This is within their estimate of 13-21 days for custom products, however it's still a long time to wait.
When I asked about the tracking (since it said the package was awaiting collection, but had also been on the way for 10 days), the customer service rep said "Our shipping carrier is undergoing a system upgrade. This may cause slight delays in tracking updates. Rest assured your package is safe and in transit." However, when the tracking started "working" it showed my package traveling an extremely strange route originating and ending in NY, but then the return label was from CA? And I'm under the impression the products are shipped from China, so I'm guessing there's some weird shipping method going on here.
In the end, I got the products, so I'm happy.
12 februari 2025
Review zonder uitnodiging
Don’t pay for VIP shipping
Don’t pay for VIP shipping. My order was for my sisters birthday (past the 5-7 business day they advertise) to her house in Georgia. It literally was shipped and originated IN Georgia, was sent to customs for a day, then New York, then Florida, now back to Georgia. Missed her birthday by a long shot. Obviously the company has a no refund policy on the “VIP” shipping they provide and blame the carrier.
To stamprints: there isn’t an explanation needed, I can clearly see from your other replies you guys don’t have any intention of being truthful with your shipping times.
Buy from someone else, there are plenty of other reliable companies. I can’t even speak on the quality of the product, but at this point I doubt It’ll be recieved. Thanks Stamprints!
22 januari 2025
Review zonder uitnodiging
Antwoord van Stamprints
Hi Nick E,
Thank you for your honest feedback. We are so sorry that your sister’s birthday gift didn't arrive on time and for the frustrating experience you had with our VIP shipping. We completely understand your disappointment seeing the order’s convoluted journey, and we want to assure you that this is not the experience we want for our customers.
We take your feedback very seriously. In fact, based on similar experiences, we have made a significant upgrade to our VIP shipping service. We are now partnered with top-tier carriers like FedEx and DHL to ensure more reliable and faster deliveries globally.
Our upgraded VIP shipping service now offers:
Worldwide shipping for all orders.
Delivery within 3-5 business days for non-remote areas.
Delivery within approximately 7 business days for remote areas.
We know that this a terrible way to experience our service for the first time, and we sincerely apologize for missing such an important occasion.
We would like to make this right. Please contact us directly with your order number, and we will find a way to offer you a satisfying solution.
Thank you for your understanding.
Never received order
Package was listed as in my town last week. Then tracking stopped and the package wasn’t delivered. Customer services sends automated responses with no additional information other than to trust them.
31 december 2024
Review zonder uitnodiging
Antwoord van Stamprints
Hi Elyse,
We are incredibly sorry to hear about the issues with your order. It's truly unacceptable that your package tracking stopped and that you received automated responses when seeking help, especially during the holiday season. We sincerely apologize for our delayed and unhelpful communication.
We understand your frustration and want to get to the bottom of this immediately. To help us investigate and resolve this for you, we will need your order number.
Could you please send us a direct message or reply with your order details? We will personally handle your case to ensure you receive a clear update and a satisfactory resolution.
We are working to improve our customer service process, especially during peak seasons, and we appreciate you bringing this to our attention.
We look forward to hearing from you.
Best regards,
Paid 30 dollars for “VIP” shipping to…
Paid 30 dollars for “VIP” shipping to receive within 3-7 working days. It was delivered outside of that window and they refused to give me my 30 dollars back.
23 december 2024
Review zonder uitnodiging
Antwoord van Stamprints
I understand your concern about the delivery timeline and would like to clarify the details of your December 7th order:
Your order timeline:
Custom design and production: 5 working days（including Order processing and customer confirmation time）
Shipping transit: 5 working days
Total process: 10 working days
The VIP shipping service specifically covers the transit time (3-7 working days), which was met as your package was delivered within 5 working days after production. However, I acknowledge we could have communicated more clearly that the 3-7 day window applies to shipping time only, not the entire custom production process, order processing, and customer confirmation period.
We are already working on optimizing our logistics to achieve faster timelines. If you feel our website needs clearer information about production timelines for custom items, I welcome your feedback to help us improve.
Upsetting experience
My experience with Stamprints is very upsetting! My order was unsuccessfully delivered on 13 Nov. I saw the notice on 19 Nov and contacted Stamprints. I was told that it was taking longer time to be delivered so I waited till 5 Dec, only to be told to contact the delivery provider they provided. I contacted the delivery provider and was told that my items had been disposed as they did not receive any update from the sender after the unsuccessful delivery attempt. Apparently they only keep the items for 10days after unsuccessful delivery and I did not even know the reason for unsuccessful delivery. I noticed very late that my unit number was incorrect.
However, I was misinformed by Stamprints in the first place! My order amount is not small and I requested for refund if they can’t re-deliver my order which until now was not processed.
I received another email from Stamprints today to arrange for re-delivery. I thought they resend my items but no! I was given the same update that my items had been disposed! What kind of service is this!!
24 december 2024
Review zonder uitnodiging
Antwoord van Stamprints
I sincerely apologize for the confusion and frustration you've experienced with your order. I understand this has been a disappointing experience, and I want to address each point of your concern:
The initial delivery attempt on November 13th was unsuccessful due to an incorrect unit number in the shipping address.
Upon investigation, we learned that our delivery provider's policy requires them to dispose of unclaimed packages after a 10-day holding period. I apologize that we weren't able to provide accurate information about this policy when you first contacted us on November 19th, as terminal logistics policies require direct communication between customers and the delivery provider.
We acknowledge that we should have provided better guidance about the need for customers to contact the delivery provider directly for redelivery arrangements.
To resolve this situation, we can resend your order with the corrected address. Please note that additional shipping costs will apply for this service.
We are reviewing our communication procedures to ensure better guidance for similar situations in the future.
Customer service abysmal, arrogance assured.
They are really proud of their stuff but their customer service skills are abysmal. If they have an option to force a sale, or ignore your ask, that is what they will do. Rather then cancel a delayed order, delayed 5 days, (I understand it's christmas) they opted to ignore my request and send it anyway. I will not use them again. -- Note to their reply -- Amazon sellers do the same thing, waiting to send an order with a tracking number... I cancel those orders as well after 5 days, and they cancel. May just be me but sitting on an order with a tracking number without sending it FOR DAYS is shady. Rushing to send the order out when I ask to cancel, is not good customer service or focus for anyone I would want to do business with. -- Note -- Too little, too late. When I reached out to at the 5 day mark, you did not reply for 16 hours until the shipping stated had then received the package stating nothing could be done until I received it. I even stated, I understand it's christmas I can look to re-order after the first of the year. My best constructive criticism is you need to communicate at 48 hours if all you have is a tracking number THAT DOESN"T CONFIRM THEY EVEN HAVE THE PACKAGE! I've had other suppliers do this, and it made all the difference.
2 december 2024
Review zonder uitnodiging
Antwoord van Stamprints
Update:
Once a package has been handed over to our shipping carrier, we cannot cancel the delivery. However, you're welcome to return the item, and we'll gladly process your return and refund. We'll make this process as smooth as possible for you.
________
Thank you for your feedback. We would like to clarify some points regarding your order:
Your order was placed on December 4th and processed for shipping on December 5th, which is within our standard processing time.
You selected Free Standard Shipping at checkout, which clearly states a delivery window of 10-14 working days.
Your package was delivered on December 20th, which falls within the promised delivery time frame (16 days including weekends, 12 working days).
While we understand your frustration, we fulfilled our service commitment as per the shipping method you selected at checkout. We always aim to be transparent about our shipping timeframes and encourage customers to select expedited shipping options if faster delivery is needed.
Terribly quality products and bad customer service
I ordered a custom embosser. Stamprints did not send a proof, and when I got the embosser it was defective — the name was unreadable. After weeks of trying to deal with the customer service and gettin ridiculous suggestions (like they can remake it without a name, which is the entire point of a name embosser) I still haven’t been able to get either a fixed version or a refund. They also were unable to give any info on the limitations of their printer, even though apparently that’s why it was defective?
This company is scammy and has terrible customer service and poor quality products.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Stamprints
We want to ensure the best results for your design. Due to the nature of imprinting processes, thin cursive fonts may not produce the crisp, clear impression you're looking for. To achieve better results, we recommend either:
Selecting a thicker/bolder font style
Increasing the font size
Reducing the amount of text to allow more spacing between characters
Your refund has been processed and should appear in your account within 3-5 business days.
Would you like us to help you modify your design with a more suitable font? We're happy to suggest some alternatives that would work well with your concept while ensuring optimal print quality.
Please let us know if you have any questions.
I'm really happy 😊
I waited the exact 14 business days for my product, just as stated on the website. That's the first star.
The website and webshop was really nice. They had tips and tricks for how to use their product and being creative. That's the second star
When I email them with questions, they answer surprisingly fast. Third star.
I'm so happy with my product. The stamp is so cute, the wax is beautiful quality. Fourth star.
Though, i wish i didn't have to ask for the track and trace number by my self a full week after my purchase. I feel like they should sent that automatically by email, as soon I as ordered. But that's my only complaint 😊
Can definitely recommend 👌 thank you Stamprints 😘
28 oktober 2024
Review zonder uitnodiging
Nunca pude entrar en el programa de…
Nunca pude entrar en el programa de afiliados . No logran entender que para ingresar a la parte de afiliados piden un código que envían al email. Y ese código no lo tengo
5 september 2024
Antwoord van Stamprints
Hello,
The website's Affiliate project is supported by a third-party app. We checked your email and it has been approved. If you cannot receive the verification code, you can contact our customer service email.
I don't understand the reason why you gave us such a comment. There is no shopping record and the promotion of commercial cooperation is not the reason for commenting on our shopping experience.
We ask that you comment truthfully to avoid unfair information to us.
Zu späte Lieferung, keine Erstattung
Meine Bestellung kam viel später an, als angegeben.
Als ich eine Email an den Kundensupport schrieb, dass ich die Bestellung nicht mehr möchte, sondern mein Geld zurück, würde dem nicht nachgekommen. Der Wachsstempel ist entweder noch gar nicht los gesendet worden, oder anscheinend unerklärlicherweise verloren gegangen. Es würde ein neuer Wachsstempel los geschickt und ein 5€ Rabattcode für die nächste Bestellung als Entschuldigung gewährt. Das ist keine Entschuldigung, sondern so soll ich ja nur nochmal dort bestellen.
1 februari 2024
Review zonder uitnodiging
Antwoord van Stamprints
Es tut mir sehr leid, Ihnen ein schlechtes Einkaufserlebnis bieten zu müssen.
Bitte geben Sie uns mehr Sorgfalt und wir werden das Problem so schnell wie möglich für Sie lösen.
Machen Sie sich keine Sorgen, wir garantieren Ihnen eine Geld-zurück-Garantie bei Unzufriedenheit.
I bought an embosser
I bought an embosser. The sample they sent clearly showed it did not emboss fully. I contacted them. They had me send more samples, a video of me stamping, etc. and after all that said they would send out a new one. I got the second/replacement embosser. It doesn't fully emboss either and you can once again tell on the sample they sent. Yet now they want further proof besides their own sample.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Stamprints
Sorry for bringing you an unpleasant shopping experience.
After internal communication, we hope that you can help locate product problems and improve the process, rather than asking you for more evidence.
We have communicated with the engraving staff and will arrange for re-production and send you a new package after completing the quality inspection.
the products are in good quality and…
the products are in good quality and the shipping is also good!
15 februari 2024
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