Standard Bank SA Reviews 

I received a VERY VERY poor service at Standard Bank Funeral Insurance. Having to wait 18mins on the line and after getting through to an agent I was transferred to 5 difference departments. No one knows and I ended up dropping the line due to frustration. I an cancelling all my policies with them I can never recommend this Bank to anyone. Very incompetent consultants.

The waiting is too long

The waiting at standard in northern cape kimberley in Jones str is plus 3hours. Only two people are assisting the bank is full , people a leaving without being assisted because of waiting long. It's a bad idea to come at lunch time. 😕

It is the worst insurance in the world. I was on it for 2.5 yrs. The premium were ridiculously expensive from the beginning, I paid R1133.84 but I chose it because friends and family recommended it saying that they give great service and pay out without any hassles.

Their premiums increase excessively each year by more than R400. In 2023 I was lucky to have my premiums reviewed and only increased by R60. In 2024 they increased my premiums by R417.2 to R1611.21.

I have never had any claims for 2.5yrs yet they increased my premiums excessively so I cancelled the insurance on the 15th of August and I am supposed to be covered till the 25th of August.

I needed to submit my proof of insurance to my vehicle financer so I went on their Insurance app and banking app to try retrieve my proof of insurance, however my policy was removed.

When I call them they told me that my policy is non-existent since I cancelled my insurance with them. However, I am still covered till the 25th of August so I asked them to pay me back my premium for the remaining days since they declared my policy non-existent and they refused.

I do not recommend Standard bank insurance to anyone. They are a horrible company that just wants to make money out of people. They are expensive for nothing and they do not care about their customers.

This has got to be the most stupid bank to deal with, I'm out off the country so I need to do international transfers an they have blocked my account, an they have a so called 24 hour fraud line but only opens a 7am

STANDARD BANK Insurance is the worst. The staff do not know what they are doing or speak to each other. This Bank thinks it can dictate to you how much you need to insure for and they increase the premiums willy nilly at their own will. I have been trying to cancel and overpriced, over-insured policy since APRIL this year. It is now beginning of AUGUST!!! They do not read the emails sent to them and hardly respond. When they do, all you get is automated responses saying they need 8 working days to respond. OMG, what a bunch of arses!!!

Second day in a row that I received exceptional customer service from Timothy Vaughn at Standard bank Helderberg. Very friendly, great knowledge of their products and very polite. Keep up the good work Timothy ! Thank you. Tania Dempers

My dad did an instant voucher payment to me for the first time and his card was blocked and the instant is not working. I received a voucher and I have a pin but it doesn’t work and when trying to call for assistance they said there’s no voucher number linked to my phone but I did receive one . Standard is the worst

If you are a non-resident account holder with Standrd Bank South Africa, this is for you.

As non-resident account holder, you won't have access to any direct banking channel other than sending emails. Getting response on these emails is worse than the old postal system. At least those days, I fully expected to wait for a week or 2 to get a response. Now, with emails, you won't get a response in any reasonable time.

If time is of the essence, look for another bank.
If I could go <1, I would.

Hey there
Really very disappointed and unhappy
I opened my checking account since March but I am still didn’t get my 400$ offer,
They sent me offers 400 to open checking accounts and make a direct deposit,I did it and I keep calling many times but no response,
Today I called at 1:00 pm and someone answered my call saying that they are busy and they are going to call me back,
4:15 now no one called me,
I am very frustrated and not happy from this service, probably I will close my account there.
It’s in Aberdeen

I applied for account in January, after delays and extra paper work, an account was finally issued in May. Mostly the delays were from Customer service who are terrible at replying, taking weeks in some cases. I feel this is normal for the bank and i'm not sure my money will be safe here. At best if I feel, if an issue arises, i will be waiting weeks for any assistant. I have decided after all the effort needed to get an account, I will not be using it. I totally distrust this bank and i don't even have an opened account..

I went to standard bank's Rosebank mall branch on the 20th of June 2024 , to open a bank account only, informing the consultant that I shop at Makro a lot and would like to accumulate Ucount rewards, account was opened, the next day i got a notification that a credit query had been made on my name by standard bank. went back to the branch, the consultant and team leader looked at my stuff, and said they did nothing wrong, i sent a complaint to their complaints department, and with over a week's communication, they say, they cant do anything about it, they cant fix the wrong they did, i must contact the credit bureaus myself. the experience was honestly horrible!

What an awful bank! NEVER USE STANDARD BANK! They are no where close to being 'Up to Standards"!

Writing a review is a total waste of time. Nobody even attempts to look at it or respond. Standard bank is the worst when coming to service delivery. I am a client for more than 40 years, but this seems not to make a difference.

Standard Bank has fees for fees and penalties on penalties and the most tedious process under the sun. They charge for everything even when you have a professionals facility.

Fraudulent case no 047537

I am writing to express my extreme disappointment and frustration regarding the ongoing issue of fraudulent withdrawals / payments from my cheque account.

On 29 April 2024, over R80,000 was fraudulently withdrawn from my account. Despite repeated requests and a formal complaint, I have yet to receive a refund.

The lack of resolution has caused me significant financial hardship. I have been unable to pay my bills and other essential expenses on time. The stress and anxiety this situation has caused me is immeasurable.

I am deeply concerned that Standard Bank has not taken this matter seriously. It has been over a month since the withdrawals / payments occurred, and I have received very little communication from the bank regarding the investigation or a timeframe for reimbursement.

This incident has severely eroded my trust in Standard Bank. I have been a loyal customer for many years, and I am appalled by the lack of support and accountability I have experienced.
Furthermore, I believe it is imperative that other South Africans be made aware of this incident. Fraudulent activities can happen to anyone, and it is essential that banks take proactive measures to protect their customers.

I switched banks from FNB to standard bank because I thought Standard bank would be a Good bank for my business.
Long story short my customer paid money into my account and Standard Bank blocked my account! Now I can't access my money or anything and they can't assist me I must contact Freud department they are so useless I cand get my money recommend never bank with STANDARD BANK

Me and my partner always went to Standard Bank Tokai. There was this friendly and helpful lady. But now she has been transferred 6 months ago to Cavendish Square. My partner who was Standard Bank client always had great respect for this young lady. So I went to check her up at Cavendish Square to give me a few answers on my deceaced partners bank account. She was there as friendly as ever and quickly assured me of all my questions. Once again good staff members are hard to find. I would like to say thanks to Cavendish Square nothing for you to be shy of.

Please explain to me why you connected with and are offering moneygram services?
Please dont use this company if you are in Southern Africa. I googled them 30 branches come up. Not one Unt answers the numbers that do ring and it looks like the rest are out of business. I finally found one branch called to confirm I could come collect my money and when I get there the only person who could help me is off sick. Useless is a understatement.
PS it was standard bank that said I would get a result at their Clearwater branch but they don't even have a backup if their staff is sick and as I went to 2 other branches, who didn't have a clue, I got sent to a different branch 3 times and even at the branches the staff don't know 💯 what services they offer!?

Ever since I was moved out of Private Bank the service is non existent. I cannot even log into internet banking any more. Trying to get anyone to help or resolve is IMPOSSIBLE!! Their customer service SUCKS!!!

Today I visited my branch Helderberg. I was assisted by Neliswa Somciza. What a pleasant expefience. Very professional, well-informed an helpful. She definitely has potential and should not be overlooked. I'm a happy client.