Stanley1913 Reviews 

If I could give zero stars to Stanley's customer service I would. They sent me the wrong item (after it took almost 3 weeks to get shipped to me). When I tried to contact customer support through MULTIPLE emails and phone calls, I finally heard back 3 weeks later but have not fixed the problem yet! They gave me some ridiculous story about having to close out my email ticket so they can help me and they will call me back after that. I then get an email saying I have to send pictures of the wrong item and packing slip. I did that and now I am back to not hearing from them! It’s honestly insane to me that their first response wasn’t simply “we will send you the item you ordered.” It should not take 6 weeks (and counting) to receive your correct order. I will never order from them again!!

Have used their flasks for years, in January my flask that has had approx 8 months actual use failed on day one of a 8 week work trip, bad timing.
Filled out the web based form same day and next day had first reply, 3 further days of back and forth communication several photos, after all that thought that when I arrived gome part would be waiting. But no 9 weeks and nothing, so replied to emails, started a new contact form, now nothing no acknowledgement of issue, nothing at all, I have had to purchase further flask, still will not give in but extremely poor service.
If no joy after this next flask fails it will be another brand, which will be a shame but you should stand behind your products especially when claiming to give lifetime warranties!

I had a product that broke and I contacted Stanley because of their alleged lifetime warranty.
Up until today I wrote 5(!) emails over the course of now almost 5 months. I did not get a _single_ reply.

I called them, and after a while I was promised a solution within 24 hours. That was 2 weeks ago. No contact from them since.

Frankly, this is the single worst customer service experience that I ever had.

Totally agree with others about their customers support, there is none !! Sent several emails about my "life time guarantee" flask that dosent keep food warm, actually had 1 reply to say fill in a form that i had previously already done, now its all gone quiet again. I had to resort to buy from another flask maker, and would definitely not buy from from Stanley again, Appalling !!!!!

Something's up with Stanley Thermos customer service! I filled out a replacement parts forum a million times and no one's ever gotten back to me. I've sent in several customer service request and called their phone number and no one answers and no one ever replies. That used to work. I have gotten replacement gaskets in the past but I don't know what to do now. I even tried to go to their corporate headquarters and send a message there and nobody got back to me. Seems like they're just shut down completely

This may be the best vacuum flask in the world, but the person who decided to roll up the instructions and put them inside the flask should be sacked. The opening is too narrow to reach in to grasp the instructions, and they unrolled in transit making them impossible to retrieve. The only way to get them out after almost an hour of trying was to attach a rubber wine bung on the end of a rubber spatula and drag them out as this gripped the paper. Perhaps the person who thought that putting instructions inside a flask, which then unroll, should be asked to make a small video demonstrating how to get the damn things out. Impressed with both flasks, but not with the trouble taken to get at the instructions. Stanley please attach them externally!

This by far is the worst customer service I've ever experienced. I purchased a lunch box and thermos only to find out that the thermos did not fit. I used Stanley's order form online to request a return label and after several days did not hear from them. I contacted them via phone and was told someone would get back to me via email in a day or two and again I did not hear from them. I called once again and was immediately sent the return label. It has been 11 days since Stanley has received my return and still no refund. I called to inquire and received a message that the team was in a meeting and to call back the next day. I did. Again I received a message that the team was in a meeting and to call back in 60 minutes. I did. Again I received a message that the team was in a meeting and to call back the next day. I did. Finally got through to someone who checked on my return and said "to be honest, the warehouse hasn't scanned in my return." So I have to wait until they decide to scan in the return, and then inspect the item (which was never taken out of its package) and then I can expect my refund. But she could not give me a timeframe on how long this would take. During all of this, I ordered another thermos and again it was the wrong size. It has been returned and I am waiting on that refund as well. I've since ordered and received the correct sized thermos.

I am leaving Stanley 2 stars because of the PMI customer service. If you use their 'Contact Us' form to ask a question about a product you have ordered, they send back a blank reply that says they hope that it has answered your question and that you can enter another ticket if not satisfied. If you call the customer service number then no one answers for over 15 minutes (finally hung up) and instead a message just keeps telling you that they have an unusually high call volume (really? Stanley?) and that it will be the same "more than 10 minute wait" each time. I think possibly the 1 person who works for their customer service has no desire to do the job he/she is making money to do. Sad that they were bought out by a corporate. Stanley used to be awesome.

Very rugged and good insulated thermos.
A tradeoff is the size/capacity ratio.
It is a little bit bulky, but that's to be expected

Pulled out an old Stanley flask to use a couple of weeks ago unfortunately it was broken as it didn't retain heat, something we found out a couple of hours after filling it.
Went to order a new one and noticed that Stanley flasks are guaranteed for life. Quick search on internet for contact details, one e mail sent and a replacement flask was delivered to our door one week later.
Unbelievable as we have no idea how old it is never mind where we bought it from. Sterling service and totally unexpected. Thank you.

Customer service sucks. Filled warranty claim. Was asked to submit pictures 3 days later. Sent pictures same day. No response for over month. Called was told item would arrive in 7-10 business days. It's been 15 business days and still won't be here for 4 more days.

I have a green trigger action travel mug that I can put hot coffee in drink it on the way to work. Leave it in my car and when I get off it’s still warm at least. I got this at Murdocks for 19.99. So for Christmas I ordered 4 matte black of the same style and they suck. With in two hours in my house the coffee is t even bath water warm. Tried calling the company and keep getting a message the team is in a meeting call back tomorrow. Went and tried to file a claim on their web site and the form you fill out doesn’t respond to trying to put info in. Emailed them no responses. So irritated with this company. Should have just bought more from Murdocks. Saved 20 bucks and had good mugs. So confused over why the black ones aren’t any good. Would like Stanley to contact me

Best thermos I've ever owned. Keeps coffee steaming hot 8+ hours after brewing.