stanstedmeetandgreetparking.co.uk Reviews 

Absolute rip off! Bunch of cowboys! Avoid them at all costs. I had to extend my stay and am not able to collect the car. This is not my car and when trying to arrange that John the owner of the car collect, this is the trail of some of the correspondence:
Dear Roger
We have just received the MRI results back and my daughter will be needing an operation, I will therefore be needing stay on here to help indefinitely. John needs a his car back and he will be coming on Saturday to Collect it.
I note in your terms and conditions that there is mention that your company will not be held responsible should a third party take delivery of a vehicle fraudulently, I have given John a copy of the numbered receipt and confirm that he is authorised by me to collect his vehicle from you on my behalf.
Please let us know what other documentation you need from us.
Reply:
What you are saying is that John is therefore going to fraudulently take the vehicle. We cannot knowingly allow a crime to be committed. However, if this is your wish then we will release the vehicle to him upon payment of the £300 that is outstanding.
My reply:

I was highlighting the fact that a third party can collect a vehicle. I am giving you written notice that I am giving him permission to collect his own vehicle on my behalf, this ensures that this is not fraudulently.
As per your terms and conditions, the overstay is charged at 20 pounds per day plus the 40 admin this makes it a total of 140 for collection on Saturday? not 300?
Their reply:
The Charge is £300.
The T&Cs are clear:

No responsibility is accepted for any costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the service of the Company may not be available. On these occasions the Customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the vehicle at a later date. If the Company agrees to releasing the vehicle on a “Non-Operational Day” then an additional fee is chargeable. This will not be less than £250.00.

A time will need to be agreed to release the vehicle and the amount therefore should be £250 + £40 + 4 extra days @ £20 = £370. We will be happy to discount to £300.
My reply:
Could you kindly clarify why the 250 pound charge, is this because Saturday is a not operational day?
Their reply :
We have no slots available now until 1st May I'm afraid and will not be operational for a return until then.

Hence they are basically holding the vehicle hostage and any which way we try and retrieve it they are not going to release unless we pay £300.

Not only do they not inform you before that you have to pay £10 both on arrival and return. They also do mot have enough employees and have delays up to an hour, the complete opposite of a meet and greet! Had a very rude member of staff on arrival too.

Pretty bad.
We use airport parking all the time and used it in various airports in the UK.

This was our first experience in Stansted.

We were arriving to Stansted from the South and decided to go a bit earlier just in case we pick some traffic on the way, so we arrived 50 minutes earlier than the originally booked time.

We called the provided number when we were 30 min minutes away and the agent gave us the drop off instructions.

When we met the agent who was supposed to be picking up our car, he said that we have to pay him extra GBP 20 as we arrived earlier.

We asked him why he didn't tell us about this when we first called him as we could have parked at the Macdonald's car park nearby for 50 min without any issues, he said he didn't know we were coming earlier than our booked time and his boss told him to collect extra GB20 from us.

So we were at the car park already meaning we were already subject to GBP 10 pick up fee and we drove away and come, this would have been another 10 quid drop off fee, so we paid in cash (the agent insisted) and never got a receipt even.

So this company is clearly running this SCAM on people to make extra profit.

Will be reported to HMRC to check if they declare what they charge as there was no receipt provided for the extra charge.

The second part of the story as that on the way back our flight go delayed by 2 hours and we got back to Stansted at 00.30.

On arrival we got a text message saying their office is now closed and we are suppose to pick up our car from some industrial estate.

23 quid for a taxi ride trying to locate our car in the middle of nowhere and in the middle of the night was not something I paid for...

Never again

EDIT:
And here come the reply from SMG to my review - see below.

Absolute and total lies

There was not a single mentioning to us on the phone that we were coming too early and they have "other customers"

Again, as per my original review - none said on the phone we will be charged 20 quid if we arrive earlier.

Liers and scammers trying to make extra buck on every single customer they still have.

Pathetic and disgraceful

AVOID this thieving, scum of the earth, unscrupulous company!!
Parked our car at their ‘farm’ for a few days and they basically helped themselves to whatever was in the car including a very expensive pair of sunglasses!! Due to being in rush to catch our flight, we unfortunately forgot to grab the glasses when getting off the car, never did it cross our mind that we were leaving our car with such a dishonest bunch of thieving liars!!
Made us wait 45 mins to be picked up from the airport only to get to our car to notice that our stuff had been stolen and of course they have denied it!!
Wish I took the time to read the reviews prior to using them… based on what others have experienced, I seem to have gotten off lightly.

They will steal from your car and also make you wait 30-45 minutes to be picked up from the airport as they only have one van going back and forth which only seats 7 people only. If you are also waiting with other people to be picked up then good luck all fitting into the van if there are more than 7 of you.

Left my car and key with them for 4 days whilst in Italy. Upon returning and getting into my car my wife and I immediately noticed my Rayban sunglasses were missing from the centre console where I always leave them. The only staff member on site at the time was the driver who was doing the collections and drop offs so I asked him and he said to call the office. I know for a fact that glasses were in the car before I left because I took a different pair with me on holiday and this pair in the car i never ever take out.

I rang the office and some chap said he will check CCTV if I send them an email of the issue and a picture of the sunglasses which I did when I got back home.

The repsonse I received did not surprise me now that I think about it as why would they state anything other than the following which is what they replied with which was that they had checked the CCTV and asked the staff and no one took them or saw anything on CCTV. Of course if they said anything else that that would be an admission of theft so they are of course going to cover it up. Or they simply do not know that one of their employees is a thieving c*nt!!

The person who replied to me over email (Tess) also stated the following Terms and Condition as their defence which basically states that they are justified in stealing whatever they want from your vehicle unless you lock it away.

3. SECURITY OF VEHICLE AND CONTENTS

The Customer must ensure before releasing the vehicle that all windows are closed and, so far as contents are concerned, anything of value must be removed. Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable items as we cannot accept responsibility for their loss. The Company accepts no responsibility for any other keys handed over except the vehicle key.

Pretty convenient of them to hide behind that T&C when considering in the 4 days my car was with them they were the only ones with direct access to my vehicle whilst it was parked on their shoddy farm so only one of them could have helped themselves to my glasses. As a result of trying to save £30 quid over the official stansted parking which was £80 for 4 days I am now £100+ out of pocket to replace my Raybans due to some thieving c*nt from this dishonest outfit.

Will absolutely never use them again and also make sure I make it known to everyone I know to not ever go near these dodgy c*nts!!

EDIT: In response to their reply below.

This is a 100% honest review of the service received. I in no way would try to stitch up a company over a pair of sunglasses if I had lost them/misplaced them myself for the sake of it. I can afford the cost of the glasses ten fold. It's the principle of the matter. Even if they were a £5 pair of Sunglasses from ASDA I would still be just as pissed off as I am right now.

Your reviews on here and Google speak for themselves. Think you need to look in the mirror to see what kind of didgy operation you are running. There is no smoke without fire.

Unfortunately I had the pleasure of being charged 102 pounds more than the advertised price .

Their t’s and c’s are very strict and in the end would have been cheaper to go elsewhere.

We had called prior to coming . They said we were expected 2 hrs earlier but still could come & they would accommodate us. We informed them we would be there within 40 minutes to an hr depending on traffic. They said ok. No mention of additional levy or surcharges was discussed at this point. We thought all was well and we continued to the meeting point.

On arrival the operative was smoking a vapor within the premises whilst welcoming us & discussing the situation with me in relation to us arriving later than the initial declared time . I found this to be distasteful and unprofessional .

They said in order for us to park we had to pay 100 pounds (actual receipt 102 pounds - presuming some bank fees / airport levy was included). They said the previous booking was voided as we were a no show even though we called prior to coming.

I tried to reach an amicable compromise with them then and on my return but their customer services aren’t the best and definitely unwavering in their thinking. They like to play the blame game and enjoy pointing fingers . Tardiness is the word they used in one of their responses.

I found their dealings with me & language used abrupt and very defensive at times. Their responses to me haven’t been the best.

I paid for slot for the week but they deem it void just because we arrived a little later within the same day compared to the initial time quoted.

I think if they were more attentive , not so strict and little bit more customer focused it would be better.
A middle line would also have been acceptable. Quotes like throwing the book come to mind. On looking at their terms and conditions parking is also considered at clients own risk .

I would definitely think twice before booking with them again.

Avoid at all costs.
For every hour you are late, they charge £10. So called 'friendly' driver is a rudest customer service I have ever had to deal with. Calling customer 'mate' doesn't help here. The price I paid online states: Total amount, which is totally misleading. Additionally you must pay £20 for car park access.
Car was left for a week and during this time it was thoroughly searched.
I will never ever use them again. For the price I could have much more convenient service from Stansted Airport.

Just come to post my review and had a good laugh reading that everyone else experienced the same! 🤣🤣

Unfortunately we arrived home 1.5 days later than expected, and struggled to contact the car park (additional £80 in parking charges - which I do not dispute).

Arriving at Stansted, we were told to wait in the cold and rain for the shuttle bus, where half an hour later we were eventually then told the shuttle bus would not pick us up and there would be an extra charge of £27 to bring us to our car (we’d already paid for this).

No reasoning with Stuart who unfortunately brought un-necessary aggression to a reasonable situation.

I now understand they’re a much smaller company than expected, and only have one shuttle bus, which must be arranged.

We poorly communicated our arrival time, but I still believe respectful conversation is an appropriate way to communicate.

Hopefully we can both learn how to deal with problems like this in the future 👍

I should have read the previous review.
PLEASE AVOID AT ALL COSTS.
I have been misled as I thought i could cancel 48 hours prior to departure. I have had a family emergency ...Tried to be civil to reach a reasonable agreement but had to complain and then I received a threatening response from Roger Ewell operations director. This company has no compassion really wished i had checked the reviews first....They have now cancelled my booking and have taken my £90.00 Times are very hard at the moment so you can appreciate the impact of losing this money

Update: Roger Ewell is now demanding an apology ... latest email is stating that he wants an apology to hold my existing booking. This is now fraud and will claim through credit card company
Update : Roger is now making allegations that i was rude.
I don't need to comment any further - the rating for this company speaks for itself.
Happy to share all further information. please just avoid it really isnt worth it.

AVIOD AVIOD AVIOD!!!
Rip off merchants don’t even waste your money time or effort with this company your better off using the airport parking facilities after the hidden costs. They lie about their van being broken down then use your vehicle as the shuttle service to drop u off and pick you up from the airport after charging you a fee. Customer service does not exist. Get fobbed off for refunds too. And before they claim it’s not them it is what sort of humans are you lot ripping people off knowing they have no choice as the payments are non refundable. They make up silly stories about agreeing to their terms. Never going to use something like that again! Mini bus doesn’t breakdown on every other client. Agree with the other guys who have had issues how are they still trading! Not a single good review for this place anywhere on the internet yet still claim their innocence. Jokers. Just wish I seen these before hand. No wonder everyone’s giving 1star. Using third party apps to get customers like Ezybook so it’s all disguised till the last moment when payment is taken. Rip Off !

We booked this particular car park as it was cheeper than some others and it stated that transfer to the airport and back was FREE. We arrived early in the morning when it was still dark and we could not find the car park, there are no signs whatsoever to direct you. Luckily as we were about to leave the location, we bumped into a member of staff who was just coming back after dropping someone off. Without him, there is no way we would be able to locate it, which would cause extra stress and additional charges to find another parking last minute. We then were told that we had to pay transfer fee despite the fact the website said it was FREE. When we returned to UK, we phoned and we're told to wait 20 min, which is very reasonable. 50 minutes later we were still waiting, no phone calls, no updates. The weather was dreadful and we had a baby with us. In the end, they ended up bringing our vehicle to the pick up point with 24 extra miles on speedometer, explaining their can broke down. Update would be appreciated. When we contacted the company, 'the manager ' we spoke to was so rude stating it was taken to storage location, which I found very strange as we only had our vehicle parked for 3 days. Will never use them again. PS. member of the staff who greeted us was very nice, the only positive experience with the company.

We found that the company used our car for shuttle runs whilst we were away. We have tried to contact SMG but they refuse to respond.

Operationally this worked fine although i also missed the bit on the webpage that says you have to pay the £10 entrance and exit fees, so could this be a bit clearer/more obvious as it seems a few people also missed it according to previous reviews. Also, and the main reason why i have only given it 2 stars is my car was returned with a lot of bird excrement on. I did write to complain with pictures but was told "We do not have control over birds toilet habits" Which is a disappointing response. Obviously not SMG but you do have control over where you park the vehicles and mine was obviously parked somewhere underneath where there are a lot of birds.

Avoid at all costs. We got to car park, very remote and desolate especially in the dark, nobody there, nobody answering phone and no shuttle service. Unable to leave car or get to airport. Had to spend hundreds to park at shortstay instead and made our flight with minutes to spare. Took a lot of perseverance to get hold of them to ask for refund, no apologies only a load of conflicting excuses. Would never want anybody else to be in this situation, we could have missed our holiday.

Funny you say it's not you. All the emails I have received are from stanstedmeetandgreetparking

The staff are great but the management are something else, expect extra fees that you wasn't made aware of regarding storage and passengers, and check your mileage and fuel amounts before leaving your vehicle with them, they take your key off you so when arguing your rights with them on your return, they keep your key back to force you to part with your money. And if you are lucky like me to see how your vehicle is stored, it will be a very good idea to photograph your vehicle before you leave it with them, as damage is a real possibility. You will spend your holiday worrying about what you have done, use the official ones because the prices could end up the same. The company is trying to block my review, but if you check Google for SMG meet and greet or Smartpark you can see the bad reviews, these are bad news and should not be trusted..

READ AND QUESTION ALL THE SMALL PRINT. I booked SMG thinking it would be my easiest option and also cost effective. I was traveling with my 4year old twins, one of whom is physically disabled, and my mum who is an OAP. As we would be landing at 23.30 I didn’t want any extra hassle on top of two tired children. Our flight didn’t land until just gone 01.00 and I hadn’t informed the company as I totally forgot.(we were only informed on the runway) On landing a message came through saying as we were delayed we would have to get a taxi to their premises as they didn’t operate at this time. The taxi company within the airport said it would be at-least a two hour wait at a £28 cost. Luckily I headed outside where a fellow passenger advised me to use “bolt “ they arrived in 10 minutes and we were driven to the site at the cost of £28. Although it stated that SMG only take bookings 05.00-01.00 it did not say that outside of these hours this would be the outcome. On contacting the company(once home as the didn’t answer my calls) they said they don’t take bookings that land after 23.45 (15mins later than my planned arrival) and that I should’ve read the terms and conditions. Since looking back I still cannot find anywhere that states this is the repercussions of a delay, I would have liked to have been made aware of this before booking. Also the additional costs of getting in and out the car park (£20) were only made clear in my confirmation email, not the terms and conditions, that I could find( although I’m sure if you used a fine tooth comb you could)
It would have been much less stress, hassle and cost to use the official meet and greet at the airport. I will not be using this company ever again.

I booked this service through EZYbook. I chose these guys based on the price and convenience . Never used Meet and Greet before, I was a bit nervous about it ,but gave it a try.
Once we left the county I had a feeling to read the reviews. The comments I saw nearly made my heart stop beating for a minute. ( probably should have read reviews before paying ,but if I had I'd definitely not have used them ) but... I am GLAD I use their service.

Before dropping off the car I was on a phone them couple of times ,I was given detailed and clear instructions on both occasions where the drop off is going to be ,where we are going to meet.
The guy who collected the car was polite and friendly, I would even say he was funny. We told him we are going to be there at 3:00pm , he was already there waining for us.
On our return , we had a 45 min delay so I've called them as soon as I found out we are going to be late they were super cool with that . I was even told they will track our flight ,but wanted us to give them another call once we landed ,so I called again and informed them that we landed at the end we had to wait only 10 min for the driver to turn up with our car. Throughout the whole journey I was very anxious even if the car was going to turn up , or for how long we would have to wait to collect it. At the end it all turned out fine and we didn't have to wait. (only 10 min)
The only reason I am giving 4 starts not 5 is because of the extra £20 charge which we had to pay for using the short stay car park. ( £10,00 drop off , £10,00 collection)
This should have been highlighted on the booking site somewhere, so at least we are aware of the full costs, but apart of that the service was great .
I would really encourage people to leave positive reviews as well as negative . It also helps others to make their choices and have clearer understanding of the company they want to go for. I would never have used these guys based on the reviews, but they are not bad at all .
** This is our experience **

I booked this parking based on price and convenience. After booking I read the reviews and thought this is a mistake. We followed the advice of others, communicated, arrived on time, not too early, to avoid extra charges. We put two cars in over 4 days and we couldn’t fault it. The cars were collected quickly, instructions clear and SMG waiting for us. On return one car was already there. We left the airport quickly in the car we had and the other car was there within ten minutes. I think they were short staffed as the same people had to get both cars on return. All staff were polite and professional. We are usually the people to get a bad experience if there’s one to be had and maybe we were lucky but on this occasion we had a really positive experience.

Don’t use this cowboy outfit. After booking is confirmed you are then informed that you have to pay £10 exit fee on drop off and return. I arrived on time but failed to phone earlier. I was charged £20 cash for rebooking although the driver was there at the drop off point. I will never use again. I normally use Stansted meet and greet that are situated at the terminal. They provide a good service!

I am a regular traveller normally,however Covid restrictions have meant no flights for me for 2 years.In the past I have always used the on airport “Meet and Greet”,drop off your keys on arrival at the Carpark office and collect them from the same office on return.and simply drive away.For some reason this service was unavailable when it came to book parking in September.So I used this company.Only when I completed my booking did I discover that there were 2 payments of seven pounds required in addition to two weeks of parking charges,simply for leaving the meet and greet zone.Drop off went smoothly.However pick up was 50 mins and an excuse…I was asked to sign a piece of paper to say I received the car and it was in the same condition as when I left it in their care.The fact it was 11 pm,dark and the man was in a hurry and torchless…that doesn’t feel very reassuring or professional.There were 32 additional miles on the clock….explained in a previous review as the distance (in a round trip) to the parking facility.Overall a service that lacks a sense of professionalism,but does the job.I will return to the usual meet and greet when it becomes available.