CS Parking Stansted used to have the best Meet and Greet services, its now a shambles, poor communication, non uniformed and non English speaking (grunts and nods) who knows who your leaving your car... Toon meer
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Wish there was a zero star option. Hidden Fees when you arrive, they never answer their phones, totally unreliable and "shuttle" to and from airport is an absolute joke! I was told they would be there... Toon meer
MEET AND GREET Stansted please actual site to get your Service. AVOID this parking service number: 07751482588 Please be aware. It is a 3rd Party company for some reason running as SC PARKING and... Toon meer
Bedrijf heeft geantwoord
Shambolic. Do not be fooled. You will have to pay an extra £10 per person each way. Postcode was wrong. Cars queuing to enter from the main road. No parking spaces marked out. You are parking on a pie... Toon meer
1,6
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266 reviews
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Waited over an hour as driver legally…
Waited over an hour as driver legally needed a break
7 juli 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
You are reviewing the wrong company. Please read the details below. Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
Sorry!
Initially wrote a 1 star review as this company has been linked to the one I used!
After a reply from the manager who explained the misunderstanding, I wanted to apologise.
The company I used go by multiple names (similar to the name of this one) to get away with what they are doing.
The one to avoid is operating from: 6 Stansted Rd, Elsenham, Bishop's Stortford CM22 6LJ.
Again want to apologise for the confusion!
6 juli 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Thank you for the update!
You are reviewing the wrong company. Please read the details below. Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
If could give zero i would
If could give zero i would , avoid these scammers at all costs
1 juli 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
You are reviewing the wrong company. Please read the details below. Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Parking
I have to say my experience with the meet & greet parking was not that bad. As this was my first time using Stansted Airport & it only being a 30 minute drive from my home, I decided to use this facility & drive myself to the airport. Apart from 1 member of staff when I actually parked my car where I was told to, who actually grumpily told me to move it further forward until he put his hand up to stop me, not leaving much room for the car in front of my car to get their luggage out of their car, the rest of the experience was ok. On my return, as I was in a wheelchair being pushed by a porter, they actually brought my car from where it was left during my holiday to nearer to where I was. I must say though that as it is called Meet & Greet parking, I did expect to be met as I parked & my car brought to me upon my return. But you have to actually take your keys into a reception area with a slip of paper the guy directing parking gives you, you are then given a small card in exchange for your keys, that you hand back into the reception desk in order to retrieve your keys upon your return, & would be expected to walk to a parking area to collect your car.
8 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Hi it’s appears that you have reviewed the wrong company. It looks like you used Stansted Airport Meet & Greet. You should post your review to Stanstedairport.com.
We are the original meet & greet service and this is where the confusion arises. Stansted Airport did not commence their service until 5 years after ours but use s similar name. As the original service we have the original name.
I hope this makes sense.
If you would like to discuss further please do not hesitate calling me on 0203 370 4220.
Kind regards,
Mark Simpson
Customer Liaison Officer
0/5 rating
0/5 – Avoid this meet and greet service
I would strongly advise anyone considering this meet and greet service to avoid it. My experience at Stansted Airport was unacceptable from start to finish and completely undermined the convenience and efficiency that this type of service is supposed to offer.
I landed at 1:02am and contacted the company immediately, exactly as instructed. I was told passport control and baggage collection would take around 35 minutes, which should have given them more than enough time to have my vehicle ready. Instead, I was left waiting until approximately 2:25am for my car to be returned — over 1 hour and 20 minutes after notifying them of my arrival.
What made the situation worse was the complete lack of communication. During the delay, I made repeated calls to both the mobile and office numbers for updates. Calls were ignored, left ringing, or I was placed on hold without any meaningful information. On more than one occasion I was told someone would call me back, but no one did. At no stage was I given an honest or helpful update about when my car would actually arrive.
This was especially distressing because I am diabetic and was travelling in the early hours of the morning with my grandson and my pregnant daughter-in-law. Being left stranded at the airport at that time of night, with no clear information and no support, caused significant stress and inconvenience.
When the driver finally arrived, his attitude was dismissive and unhelpful. Rather than apologising or trying to resolve the issue, he simply said it was not his responsibility and told me to complain to the company. He was unable or unwilling to provide any proper complaint details and left before the matter could be discussed.
I am also concerned by the lack of transparency in the booking process. The confirmation email did not clearly set out the terms and conditions or provide a clear complaints procedure, making it unnecessarily difficult to understand customer rights or raise concerns afterwards.
A meet and greet service is sold on convenience, efficiency and peace of mind. This service delivered the exact opposite: long delays, poor organisation, no accountability and appalling communication. Based on my experience, I would never use this service again and would not recommend it to anyone.
5 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
You are reviewing the wrong company. Please read the details below. Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Offic
I wouldn't even give Prime Meet and…
I wouldn't even give Prime Meet and Greet booked through Compare your parking 1 star. Dreadful company DON'T USE. Unprofessional. car parked in field by them returned muddy/dirty inside and out. Car also left with key in it (seen on app for car). No ID or uniform, hidden costs. Complained and NO ACTION. Appalling avoid
8 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
You are reviewing the wrong company. Please read the details below. Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
Appalling - avoid
Appalling! Told would need to wait up to an hour for car due to lack of drivers (this was at 2.30am), got a call to say car ready only for them to tell me someone else had collected my car!! Turns out they was using surnames rather than vehicle regs and it was someone else’s car i’d been called about, mine was still stuck in storage! Finally arrived just after an hours wait but I was one of the lucky ones, people there had been waiting over an hour and half. There was people everywhere and getting really irate. Staff didn’t know what was going on and one told us this happens most days so please complain as it’s only way management will listen and get more staff in. Would never use again!
23 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
You are reviewing the wrong company. Please read the details below. Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Very disappointing experience — please be careful before booking with SMG Car Park.
They literally make you pay extra at the last moment. I chose SMG Car Park after comparing prices with other options, as it looked like I could save a few pounds. However, when we arrived in the morning, there was nobody available and the office was closed. We had to wait around 20 minutes just to check in, which already caused unnecessary delay and stress before catching our flight.
When we finally checked in, I was asked to pay an additional £21 because my return flight arrival time was 5:30 PM, while I had entered 7:00 PM during the booking. They called this a booking amendment charge. I was shocked by this unexpected extra cost, but as we were already delayed and needed to catch our flight, I had no choice but to pay.
On top of that, they charge £2.50 per person each way for the pick-up and drop-off service. For 4 people, this added another £20 to the cost.
In total, my 5-day booking ended up costing around £110, which was actually more expensive than some of the closer airport car parks like Orange or Red parking options near the terminal.
My recommendation: please read all terms carefully and think twice before booking with SMG Car Park. The initial cheaper price may not be the final amount you end up paying.
19 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Hi
It appears that you have vastly embellished the truth.
On arrival you were booked for 06.00 but did not arrive until 06.52. You had to wait until the shuttle returned. You had just missed the previous one and were taken to the airport at 07.07. Had you been on time you would have been on the correct shuttle! Any stress was caused but you not arriving in time and the delay was not caused by ourselves.
You actually booked for a return at 21.45 when in fact your flight was scheduled to return at 17.25. You were charged a booking amendment fee so that you did not have to wait 4 hours to get your vehicle.
The airport levy fees are details during the booking process and are clearly stated on the email confirmation. We cannot be held responsible for you not reading the information provided to you.
Your review is therefore entirely unfair and untrue. We would ask you to take the honourable action and edit it or remove it n order to reflect your true experience.
I would be happy to discuss this matter should you choose to do so. I can be reach on 0203 370 4220.
Regards,
Mark Simpson
Customer Liaison Officer.
Also under the name New Farm Parking
Also under the name New Farm Parking. Horrendous customer service and organisation. Hidden £20 surcharge on arrival for barrier fees however they drop off and pick up at radison blu hotel. Never answer the phone or are always 5 minutes away. Waited over 1.5 hours to be picked up. Only have 1 minibus which meant people missing out and waiting for return which took over an hour despite car park being 7 minute drive away.
Do not use at all costs, absolutely carnage of a company.
21 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Hi Liam,
You are reviewing the wrong company. Please read the details below.
Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
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Please be aware of this scammers
Please be aware of this scammers. 65 £ for one extra day ( 13 hours later landed ) as my flight was delayed. Drivers rude. Never again
19 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
We are not scammers. We have operated for 20 years. If we were scammers we would not have done so for so long!!!
Your flight was not delayed. You changed your return date but did not give us sufficient notice. Our drivers do not work for free and we do not store vehicles for free. Your booking was discounted and the restrictions on your booking meant that it was subject to an admin fee to cover labour charges etc. extra storage fees are charge per day or part thereof.
If you flight was delayed by 13 hours as your have claimed you will be able to claim up to €250 per person via th EU compensation scheme. You will not be out of pocket.
We should not be financially disadvantaged due to your delayed return.
I will not be using this company again
I collected my car yesterday and unfortunately my experience was disappointing and please do not say i am not your costumer blah blah on your reply.
Firstly, the car was returned dirty inside and out. Given the recent weather, I was prepared to overlook that. However, what concerned me far more was that some coins I had left in the centre compartment were missing when I collected the vehicle. I always leave few coins for my shopping trolleys.
I had deliberately left a small amount of change (£10 in a £ coin) there as a simple test of trustworthiness. The coins were covered by other items, and I had taken a photo beforehand showing exactly how everything was arranged. When I checked the compartment upon collection, the items had clearly been moved and were no longer positioned as they had been. The coins themselves were gone.
I cannot say whether anything else is missing at this stage, but this is not a good reflection on the business. I would suggest management speaks with whoever had access to or drove my vehicle during its time in your care.
My advice to other customers is to take photos of the interior and exterior of their vehicle before handing it over, including the mileage and fuel level. I now wish I had done this more thoroughly, as I have some concerns that the vehicle may have been driven further than expected.
Unfortunately, this experience has left me with very little confidence in the company. Trust is a huge part of leaving your car with any business, and based on what I experienced, I will not be using this company again.
In addition, i had to wait 45 mins to get my DIRTY car back when i was told to call 30 mins before drop off / collection to avoid waiting. 👎
12 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Absolutely awful service AVOID
Absolutely awful service from start to finish. Staff are rude, unhelpful, nearly missed our flight as they are inattentive and untimely. The telephone line to call they just ignore you if you chase them on the status of your drop off/collection. The car returned absolutely filthy, and to top it off you have hidden fees of entry/exit fees to car parks! A full complaint and escalation to the company has been raised, which has not been acknowledged or responded to still. AVOID!!!
10 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet Also see Watchdog on The One Show from 03/06/26. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
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Unfortunate litany for this company
I left a one star review for this company after double checking I had the correct one because I used a comparison site. It appears I had the incorrect one somehow. I spoke with the man in charge who I'll not name but I felt sorry for him; his company has been impersonated and is spending significant time money and effort on fighting these people who have besmerged his companies name.
It would probably be far cheaper for him to rebrand under a different name than have to keep dealing with this. He wasn't even angry, was wholly understandable at why the review was left and I agreed to delete it. I then felt duty bound to add a counter review to make up for it. I'd have no doubts that this, the real Standsted Meet and Greet are a fantastic company and wish them the very best in future business and litigations.
9 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Hi Aaron,
Thank you for removing your original review and thank you for your kind words.
Hopefully we can have these rogue companies removed sooner rather than later.
If you’re ever using Stansted in the future feel free to give me a call and we’ll give you the service that you have paid for and expect.
All the best,
Mark
0203 370 4220
Incorrect negative reviews on this page for different company!!!!!
I haven’t actually booked with this company however I would like to HIGHLIGHT that this company is having a tough time due to another company operating with a similar name to them. This company ‘Stanstead Meet and Greet Parking’ have been operating for 20years and are a professional and reputable company. They have been providing parking services with no issues.
Unfortunately due to a rogue company operating with a similar name they are facing the backlash on trustpilot as a result of this and receiving bad reviews which have nothing to do with them. I posted a bad reviews incorrectly on them and after receiving a phone call from Mark their Customer Liason, I understood the situation and removed the review but posted it on the correct company ‘SAFEMEETANDGREET’ this is the bad company that you do not want to book with. I booked two cars with them and had an awful experience, as many others have (see reviews) if you book through ‘AIRPORTPARKINGDEALS.CO.UK’ then you are booking with a dodgy company as they own all the parking services offered on there! BE AWARE OF THIS!! They are under review!!
The bad reviews for Stansted meet and greet parking are incorrectly on this page, so do bare this in mind when looking at the reviews. They are a more professional service and will actually speak to you like a human being and provide you with a better service! stanstedmeetandgreetparking.co.uk
8 juni 2026
Review zonder uitnodiging
Shlt
Worst place ever me and krystal had problems with damage dont book
1 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. Their latest exploits have reached the national press: https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet
Also see Watchdog on The One Show from 03/06/26.
They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
I thought the service was very efficient and seamless
I thought the service was very efficient and seamless. I hardly had to wait to be taken to the terminal or collected. The 2 guys who I dealt with were really friendly and helpful. I will definitely be using this company for future trips from Stansted! Also, significantly cheaper than on site parking
4 juni 2026
Review zonder uitnodiging
2.5 HOUR WAIT AND CRASHED MY CAR.
2.5 HOUR WAIT AND CRASHED MY CAR.
Called 23 times in total. Told: its on its way, wont be long, the driver is 3 minutes away, driver is trying to find your car now. After 23rd call got told it had already been dropped off and keys on drivers wheel?? That's because they had driven it and crashed it. Now dealing with police and a very long insurance claim. Disgraceful
27 mei 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Park Spot Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride or Swift Meet and Greet.
The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC.
They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others.
The people in charge of these companies are Tahir Kumar Paji, Khuram Shazad, Ateeq ur Rehman, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service.
Their latest exploits have reached the national press:
https://www.theguardian.com/money/2026/jun/01/cheap-parking-stansted-airport-hundreds-pounds-meet-greet
They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
We are receiving daily complaints from customers who have suffered the same experiences as yourself.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Poor customer service
Poor customer service, do not answer phone, rude and disorganised. Had to wait for over 1hrs to get our car back from the orange car park - unresponsive, called as soon as we landed, then again, and again. Upon getting it back, the front passenger seat was drench as they had (purposefully I guess) left an open bottle water to drip - I threw this out immediately - furious and appalled doesn't start to cover it! Will stick to the official Meet & Greet at Standsted moving forward. What an absolute sham! Not cheap either.
29 mei 2026
Review zonder uitnodiging
Avoid at all costs
Avoid at all costs – stressful, unprofessional, and completely unreliable
This was one of the most stressful experiences I’ve had with any service.
Dropping the car off was chaotic from the start — no clear location other than “orange car park” and no one answering the phone despite repeated calls. While waiting, we spoke to another couple collecting their car who warned us theirs had been returned with a dent… not exactly reassuring.
The night before collection, I called to confirm arrangements. An hour later, I received a completely unexpected call saying they were coming to collect the car immediately — a full 24 hours early — and then return it. Shortly after, I was told the car wouldn’t start. This is a brand new 25 plate vehicle with zero prior issues.
We then had to deal with the RAC being sent out, adding even more hassle. Their “solution”? That they would take my family (including young children) and leave me behind with the broken-down car. Completely unacceptable.
Collection was just as bad. We tried calling three different numbers — no answer on any of them. Eventually, I received a call asking if I was going to their lock-up to collect my car, something that had never been mentioned before.
From start to finish, this company caused unnecessary stress, poor communication, and total lack of professionalism. I still have no confidence in what was done to my car while it was in their care. They have also broken my electric car seat, it reclines all the way back, even when the seat has a pre-locked position.
Do yourself a favour and book with a reputable provider — this is simply not worth the risk.
3 juni 2026
Review zonder uitnodiging
Antwoord van stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the information that you have provided we believe that you were a customer of one of the following, Prime Meet & Greet, Saver Meet & Greet, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet, Parkspot Meet & Greet, Stansted Smart Parking, Just Parking, Stansted Cheap Park & Ride and Swift Meet and Greet. The product name you purchased is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against these rogue companies and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about these companies since before Easter 2025. It has even reached the national press and been subject to reports on the BBC. They operate under a number of different company names Park Pilot Ltd, SC Parking Ltd, AK Parking Ltd amongst others. The people in charge of these companies are Khuram Shazad, Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you may have booked through. All four are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. They also run a Park & Ride Service from New Farm, Elsenham called New Farm Parking. They operate a 17 seater minibus, hired from a company in Rochdale called Rentruck. Drivers do not have the necessary license to drive such a vehicle. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. We are receiving daily complaints from customers who have suffered the same experiences as yourself. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you. We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
Easy and no dramas
I had no issues using SMG/Smart Park. The staff were friendly, pricing clear and reasonable, transport to the airport was quick (5 minutes, I think) and the drop off point is literally 1-2 minutes walk from the airport entrance. I assume it makes the driver's levy cheaper to not be immediately outside the airport doors, and this saving is passed onto customers with a £2.50 per person shuttle fee.
My car pick up was scheduled for 10pm on a Sunday and my flight had been delayed. I was cutting it close to the pick up time (always give yourself at least a spare hour for delays and passport control!) and was a little worried that the unsociable day and time would make the service slower. Fear not! The phone was answered immediately and they later dropped a courtesy call to make sure I was getting through passport control OK and could be included in the next shuttle pick up.
Please do not believe every awful review you see. There are many rogue companies using similar trading names and SMG have responded to these reviews with clarity. No service is perfect for everyone, but my experience was good and I would use this company again.
31 mei 2026
Review zonder uitnodiging
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