Starshipit Reviews 42

We've been using Starshipit for a while now, and it's made a massive difference to our dispatch process. We run a wholesale business that also sells directly to consumers, so the seamless Integrations with both Shopify and Upstock is important to us. And it does that well!

What really stands out is the customer support — any time we've had a question or needed help setting something up, the team (particularly Millie) has been responsive, friendly, and genuinely helpful.

Highly recommend Starshipit to any growing e-commerce business looking to simplify and scale their shipping operations.

Adam was amazing to work with couldn't be happier!

Starshipit is an aweomse WIX app we have used for our clients. The platform is incredibly efficient, streamlining our processes and saving us valuable time. What really sets them apart, however, is their exceptional customer support. Millie, that we worked with in particular, has been an absolute star – knowledgeable, responsive, and always going there to ensure we're getting the most out of the service. Her assistance has been invaluable. Highly recommend Starshipit for any business looking to optimise their shipping, especially with such a fantastic support team behind it! Wix partner Volt Digital will definitely recommend this app to clients.

We are an online retailer and have been using Starshipit for over 6 months now. It has made a big difference by saving us both time and money when fulfilling orders and creating accurate shipping labels.

The onboarding process was smooth and easy. Millie from the onboarding team was fantastic. She patiently walked us through all the key features and made sure we felt confident using the platform to its full potential.

I would happily recommend Starshipit to any business owner looking for a reliable shipping and fulfilment solution.

The transition to Starshipit (from another shipping program) has been well worth the effort. As is the case with any logistics changes there were a few hurdles to overcome but the onboarding team (Millie in particular) were extremely helpful, and communicated well throughout the entire process. If anyone has the opportunity to work with the Starshipit team I would highly recommend it.

Huge shoutout to Adam from Starshipit! I was setting up shipping for my brand Snacket for the first time and had no idea where to start. Adam made the whole onboarding process super easy and stress-free. He walked me through everything step by step, from setting up the system to making sure I understood how to print labels properly.

He was always friendly, patient, and checked in regularly to make sure I was feeling confident with it all. Honestly, the support was above and beyond – I felt really looked after.

If you’re new to shipping or just want someone who actually cares about helping you, I’d 100% recommend Adam and Starshipit!

Starshipit has been fantastic for our business over the past twelve months—reducing our picking errors to zero and helping us transition from manually checking orders and generating shipping labels. It has completely streamlined our online sales process, saving us valuable time by eliminating errors and automating our shipping.
A big thanks to Adam and the Starshipit team for making the entire process seamless and stress-free!

Excellent customer service provided by Adam. It was easy to use the link and book in a meeting for any help needed. With such a large range of products it was great to have someone knowledgeable to ensure seamless integration.

Got a message my parcel was being delivered today, I needed to sign, I worked from home today so I could receive it , they didn’t even knock on my door, they took it straight to the post office. The reason I shop online is because I’m time poor, now I need to find time to go and collect it. Try harder Starship, so p]€€€£ off 🤬

Initially, our 3PL provider decided to trial Starshipit
and asked us to test the features of the child account we were supposed to use. During my numerous calls with various Starshipit staff, I was advised that they would assist us with setting up rules at the checkout and connecting our carriers. Once the diligence was completed and we were ready to utilise the software, I was told by the "Senior Customer Success Executive" that they don't support/set up customers of a 3PL provider. To set up our account, we need to contact our 3PL provider, and they will contact Starshipit with our requests. This process seems incredibly inconvenient and time-consuming for us and our 3PL provider. To top it off, all Starshipit staff have the following tagline in their email signature. "Unlimited 5 star support and onboarding included with every plan". What a JOKE!

They are the worse company I have ever dealt with. Every time I turn around, they want more money more money more money my package should’ve been delivered two weeks ago plus and here it is January 2 and I still have not received it and now they want $100 for a personal delivery because they don’t have a regular delivery scheduled till next week. I’ve been sitting in this house, waiting for three weeks. I want the phone number for their main office. I’ve already put in two complaints there and I’ve heard nothing they just ripped you off and rip you off and rip you off.

This company is absolutely terrible, STAY AWAY! Holly who is in customer service did not setup the API integration correctly and ended up leaving our small business with over $7000+ in damages and has done NOTHING to remediate this damage both financial an to the reputation of the company. They have terrible customer service for US citizens, being across the world. I'm outraged. DO NOT partner with this company ever.

Great company, I heard back form them within 2 business days and we resolved the issue.

Poor customer service when there are problems. It's hard to get a hold of a real person.

Our business has been using Starshipit for nearly 6 months now and it has been a nightmare to set up. We are constantly submitting support requests to try and get the Software to function as it should.

Here are some of the problems we have faced:
- Very difficult to integrate new couriers. Often you cannot do it yourself, Starshipit have to do it for you.
- Once you've eventually set the courier up, Starshipit often charges different prices to booking with the courier directly.
- Tracking emails do not get sent. The email log says the email is 'sent' but it's actually bounced because Starshipit cannot email very common email domains such as @hotmail for example. You have to manually give Starshipit the email domains of every customers email... With 100's of customers this of course quickly becomes impossible, and the lack of tracking notifications has upset many of our customers as they have no visibility of their order.
- Orders with TNT have a confusing process by which to book collection. Often the collection request does not get sent and TNT do not collect the parcel. We then have to lodge the same parcel with TNT's own online software which COMPLETELY DEFEATS THE POINT of having Starshipit in the first place.
- Customer support is quick to reply but often ineffective. One issue we have been waiting on a fix for 3 months now and it keeps getting promised but fails to be delivered.

Overall we are very disappointed with Starshipit. The idea of the software is fantastic, but the reality is you pay a lot of money for what feels like a software that is still in Beta. Several features do not work and it has consumed 100's OF HOURS of our time trying to work through countless issues.

Starshipit still does not function as intended, 6 months after buying it, and to be honest I have completely lost hope it will ever do what is promised.It really has been a complete nightmare. We are now looking at other shipping platforms because Starshipit does not do what it says on the tin.

The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.

I've had a dreadful experience. They asked me for a 5-star review before the software was even set up correctly (It's still not).

Slow response times with customer support, make sure you look at all options before signing up.

This is a joke for a parcel delivery service.
Paid express service Collected item from Rocklea Brisbane southside on Friday 5 days later the delivery driver drove up the driveway as we live on a Rural Property (farm) did a u-turn as I was standing at the door & drove back down the driveway 500m & put a card in the mailbox W T F

Excellent, we have used StarShipit for a few years now and their service is excellent, and their system has saved us hundreds of hours of manual labour which would have been required to manually generate all of our shipping labels. Highly reliable and very versatile system.

Poor Customer service, hide behind small print, will keep charging you once you delete their app