Misleading and Disappointing
WAIT! don’t book before you read this, I booked this hotel at 6:00am as an emergency due to maintenance issues at my home, paying £246 for two nights purely to get rest. Unfortunately, that was impossible.
The room suffers from severe underground train vibrations — not just noise, but physical vibrations that pass through your body. It is unbearable and completely unsuitable for rest. After checking reviews online, I can now confirm that the negative feedback is accurate.
I initially booked a single room with a shared shower and was persuaded to upgrade to a double with a private shower for an additional £104. The receptionist at that time was polite and professional. Sadly, that was the only positive.
Later in the day, the receptionist on duty (from around 17:00) was dismissive, defensive, and rude when I raised legitimate concerns. Rather than offering solutions, I was met with attitude and hostility — not acceptable in any hotel environment.
The property is misrepresented online through attractive images that do not reflect the reality. Guests are drawn in, but once checked in, concerns are not handled professionally.
Why you should take my advice?
I am an experienced in Hospitality Management with PhD management, I know this business very well.
Therefore; given the circumstances, this stay offered no value for money. I would not recommend this hotel to anyone seeking rest, comfort, or basic customer care.