If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Toon meer
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Lees wat reviewers zeggen
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Toon meer
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Toon meer
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Steamery UK
Geschreven door het bedrijf
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Contactgegevens
Verenigd Koninkrijk
- contact@steamery.co.uk
- steamery.co.uk
3,5
Gemiddeld
360 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery timeThe delivery time was excellent and it…
The delivery time was excellent and it arrived the next day.
The steamery is easy to use and the fabric freshener was a nice touch!
13 december 2024
Antwoord van Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Decent
Great packaging, great build quality however even when buying the most expensive model available it just doesn’t get hot enough to take out creases to (near) perfection like a normal iron BUT nor is it meant to be like that so one has to bear that in mind. We use it only for steaming bedding.
13 december 2024
Antwoord van Steamery UK
Hi,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Fabric shaver arrived very quickly so delighted with.that. Great at debobbling jumpers, making them look like new. Cheaper than replacing knitwear. Easy to use and clean .
Fabric shaver arrived very quickly so was delighted with that.
12 december 2024
Antwoord van Steamery UK
Hi,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
Antwoord van Steamery UK
Hi,
Thanks for the review!
Si- Customer Experience Team
Quick delivery!
8 december 2024
Antwoord van Steamery UK
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Great design and overall great, but...
Great design and I love that it's rechargable, however sometimes the Pilo2 doesn't switch on when you re-attach the bottom part after cleaning out the shaved fabric. One has to remove and reattch several times before it works again. Also feels rather flimsy.
3 december 2024
Antwoord van Steamery UK
Hi,
Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!
Si- Customer Experience Team
Easy to order and very quick delivery.
Item is a Christmas present so can’t comment yet on how well the steamer works. It arrived very quickly and the box looks very stylish. Also, the box is quite heavy so I’m sure the steamer will be a substantial appliance. Very pleased with the service.
1 december 2024
Antwoord van Steamery UK
Hi,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
Poor product but excellent Customer Service
The Pill machine is a complete waste of money - very pricey and offers no larger fluff capacity or run time than any other battery product on the market.
HOWEVER, when I advised the company of my disappointment, they immediately arranged for an uplift and refund - without question. Excellent customer service!
29 november 2024
Antwoord van Steamery UK
Hi,
Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to
pass this feedback onto the rest of the team.
Si- Customer Experience Team
Antwoord van Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Quality product that gives a great finish
I have now purchased three of these amazing de bobblers. They do exactly what they say they do. I have lots of cashmere and they are helped to stay in immaculate condition by using my steamery de bobbler. I wouldn’t be without one
28 november 2024
Antwoord van Steamery UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Antwoord van Steamery UK
Hi Charlotte
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Antwoord van Steamery UK
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Great item.
Great item delivered promptly. Second one bought as a gift. Had mine for several years.
29 november 2024
Antwoord van Steamery UK
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Poor service order not fulfilled
I have paid in full but received only the Cumulus Home Steamer. You have not responded to my email chasing the remainder of my order.
Asking for a review is not acceptable
This is the first and only time buying your products and will not be recommending eventhough I love the steamer. Ethics and trusting a brand is important to me.
I've received my sales invoice with all of my order included. DPD delivered 1 box of 1. The actual product also states qty 1 PC with the name of steamer.
29 november 2024
Antwoord van Steamery UK
Hi Nicola,
Thank you for getting in touch. I can see you emailed us on the 2nd and we replied to you on the 5th. I can only apologise for this delay, as an explanation we were dealing with a high volume of calls and emails after the black Friday sales. I can see that my colleague swiftly arranged for the missing item to be resent as soon as we got to your email. I am glad that we managed to resolve this for you.
Si - Customer Experience Team
Bought a few bits from steamery lately…
Bought a few bits from steamery lately .
Steamer , lint roller and defuzzer all ok but quality of materials is poor for premium price . Plastics feel cheap and will see how long they last .
26 november 2024
Antwoord van Steamery UK
Hi Bryan,
Thank you for taking the time to leave a review. We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.
Si- Customer Experience Team
Excellent service
Haven’t used the steamer yet but the buying process was great. A good price and lots of information given
27 november 2024
Antwoord van Steamery UK
Hi,
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!
Si- Customer Experience Team
Antwoord van Steamery UK
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Great products!
Great products! I have a jumper de-bobbler too and it is useful and pleasing to hold, use...
26 november 2024
Antwoord van Steamery UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Super speedy delivery for a Christmas…
Super speedy delivery for a Christmas present - great service!
23 november 2024
Antwoord van Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Ordering was straightforward & delivery…
Ordering was straightforward & delivery speedy! I have bought Steamery products before because their product & packaging designs elevate the product - both items have been given as gifts!
21 november 2024
Antwoord van Steamery UK
Hi
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
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