If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Toon meer
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Toon meer
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Steamery UK
Geschreven door het bedrijf


Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Contactgegevens
Verenigd Koninkrijk
- contact@steamery.co.uk
- steamery.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely steamer
Lovely steamer, easy to use and really worth the money. I’ve had so many steamers over the years that have been binned as they were difficult to use or just didn’t do the job. For this reason happy the pay £80 and especially with the discount. I would definitely recommend this steamer, even at the full price it’s worth it
Great quality product
Great quality product. Perfect function. Very clear straightforward guide to correct use and product care. I am very pleased with my purchase.

Antwoord van Steamery UK
5 Star Customer Service
Purchased one of Steamery's products from an independent retailer. Unfortunately I had an issue with it, so contacted Steamery directly. Their customer service was fantastic. Highly recommend the company and their products!

Antwoord van Steamery UK
Poor battery life when fully charged: Pilo2 fabric shaver
I bought a Pilo 2 fabric shaver, hoping the high price would deliver quality. While the device works well, when fully charged it only lasts for 10 mins or less before running out. The description of the product says it will run for 2 hours. I have only been dealing with light bobbling/fluff on my jumpers but this makes it not fit for purpose and very unsatisfactory for the price.

Antwoord van Steamery UK
Happy Customer
Fast, efficient ordering and delivery time. The product works really well, very happy with my purchase.

Antwoord van Steamery UK
Brilliant knitwear bobble remover 😊
So chuffed with my wee jumper bobble remover…. Ordered on Monday, arrived Tuesday and all my jumpers looking fluff free and almost like new… I went for the bigger option at £55 and glad I did, who knew how much bobble fluff my jumpers had? Great wee gizmo and delighted with my purchase.

Antwoord van Steamery UK
My steamer has broken and the company…
My steamer has broken and the company have responded swiftly and are arranging a replacement . Very happy with the customer service!

Antwoord van Steamery UK
Hello I think the product is good and…
Hello I think the product is good and bigger than expected but also quite heavy if you are doing numerous garments.

Antwoord van Steamery UK
I have not used the product yet
I have not used the product yet, but was very happy with the processing and delivery time.

Antwoord van Steamery UK

Antwoord van Steamery UK
The item well delivered
The item well delivered.
Until now I did not have a chance to use this product until now due to I am still traveling.
But I know the product as I use it before and it is excellent product.

Antwoord van Steamery UK
I am returning this item..steamery said…
I am returning this item..steamery said they will pick up the item due to its size. It's been arranged by them to come pick it up every day and every day they say it will be btwn 9-14.00 ..this is now day 9 of them arranging to come, and everyday passes but no pickup happens..i spoke to their manager on fri, I was promised a pickup yest and here we go again no pickup. What a disaster of a company, so happy to be returning this rubbish to their rubbish,poorly run company

Antwoord van Steamery UK
No regard for environmental impact
Broke just outside two year guarantee window. Was not expecting to replace but would not offer any advice to repair or troubleshoot. No regard for environmental impact of items that break down despite premium price tag. Would not repurchase.

Antwoord van Steamery UK
Excellent steamer
I’ve only used the Professional Steamer once so far so can’t really give a proper review, but I did steam my coat to freshen it up and it did fluff up the material and ironed out all the creases in the satin lining. So far I am very impressed.

Antwoord van Steamery UK
Beautiful looking product
Beautiful looking product, sadly mine hasn’t worked since first use. Tried all the various recommendations for cleaning, maintenance and charging. Still no joy, unfortunately I’ve received a faulty product.

Antwoord van Steamery UK
Excellent fabric shaver
I borrowed the fabric shaver from a friend as I was very unimpressed with the one I had. I was amazed at how good this one was & de piled all my jumpers quickly & efficiently. Consequently I bought one for myself!

Antwoord van Steamery UK
A good product which arrived very soon…
A good product which arrived very soon after placing the order.

Antwoord van Steamery UK
best defuzzer I've ever used
made my old cardi look much more presentable and easy to remove bobbles and fuzz

Antwoord van Steamery UK
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







