I reached out to Stellar Scientific to follow up on an order we placed and they responded to my inquiry within the hour. I wanted to especially thank Michelle and Elisa on the team who are always so h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A simple purchase; the product arrived a day earlier than promised and the price was great and using ground transport there was no shipping charge.
Bedrijf heeft geantwoord
Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Toon meer
Bedrijf heeft geantwoord
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Contactgegevens
10715 Red Run Blvd, 21117, Owings Mills, Verenigde Staten
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Uitstekend
694 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Stellar Scientific
Thank you very much Weiqun Zhang for your business and for making time to share your experience with us!
Our team enjoyed working together with you as well. Everyone learned something new in the process!
Our order took a month to reach us.
20 maart 2023
Antwoord van Stellar Scientific
Thank you Jeanette for your business and for making time to share feedback with us.
We feel your pain too. Nothing is frustrating like having to wait for urgently needed supplies.
Even though we notified you of the backorder, it is frustrating nonetheless since you requested expedited shipping and we did not have it available.
We've put a $10 credit on your account to let you know we always try to do our best.
Thank you for choosing Stellar Scientific.
Harmless product order not delivered to residence
Be more proactive in informing customers that their completely harmless order cannot be delivered to a residential address. Very frustrating to have a very benign order have to be shipped to a medical address.
17 maart 2023
Antwoord van Stellar Scientific
Thank you Aaron for your business and for sharing your disappointment with us.
I am very sorry that your order was such a hassle for you.
Because communication is such an important part of how we build trust, we include the following language in our terms and conditions statement which appears at checkout.
It is not possible to proceed to checkout without accepting these terms.
Let us know how we could present this information better and we will definitely see what we can do to fix it.
"If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs. "
Thank you again for choosing Stellar Scientific
Lee J Lowenstein
President
Antwoord van Stellar Scientific
Thank you so much Peter for the opportunity to be of service to you and for making time to leave us this review!
Tell us what we can do better next time to earn a coveted five-star rating from you!
We are always looking to please and do better.
Thank you for choosing Stellar Scientific
Jupe went above and beyond for me
Jupe went above and beyond for me. Highly recommend this company.
17 maart 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
Thank you very much Darien for giving us the opportunity to be of service to you.
We especially appreciate that you went out of your way to find our Trustpilot page and leave us this review.
Have a wonderful weekend and thank you for the endorsement
They did an wonderful job getting the…
They did an wonderful job getting the order placed and on its way.
15 maart 2023
Antwoord van Stellar Scientific
Thank you so much Terry for trusting us with your business!
We appreciate the opportunity and your kind words.
We have a stellar name to live up to!
Always rewarding to hear we are delivering on that promise.
Stellar Scientific is your friend
Stellar Scientific has a very friendly approach to their customers, which is rare. It is almost like you are speaking to an actual friend. They will also go above and beyond during emergencies. Stellar Scientific is a great business to deal with.
16 februari 2023
Antwoord van Stellar Scientific
This is such a special and meaningful review! Thank you so much for your business and for making time to share your experience with us.
We know our sales and customer service team work very hard to make happy customers.
This review will mean so much to them.
Very helpful and polite
28 februari 2023
Antwoord van Stellar Scientific
Thank you very much David for your business and for sharing this feedback with us!
We appreciate it very much!
The Stellar team is a dream to work…
The Stellar team is a dream to work with! Always upbeat, pleasurable and reliable!
7 maart 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
Thank you so much Nicole for this awesome review!
Wow!
We very much appreciate the opportunity to serve you and hearing we did a good job.
Thank you for your business and thank you for choosing Stellar Scientific!
Antwoord van Stellar Scientific
We very much appreciate your business Zurab and the kind comments you shared with us!
We are so glad to know you enjoyed your shopping experience with us!
Thank you for choosing Stellar Scientific!
Antwoord van Stellar Scientific
Thank you so much Victoria for your business and for taking time to share your experience with us!
We appreciate both!
Customer Satisfaction
Shipment arrived on time and in great condition. Delivery time was consistent with lead time after order was placed.
20 februari 2023
Antwoord van Stellar Scientific
Thank you so much Justin for your business and for sharing specific details what we got right!
Your feedback matters to the whole team and helps us identify our wins and where we need to improve!
Everything was smooth
Everything was smooth: place the order, shipping, delivery, and the machine is wonderful.
27 januari 2023
Antwoord van Stellar Scientific
Thank you so much ILIE for your business and for making time to share your feedback with us about the Hermle centrifuge!
We are so pleased to hear how happy you are!
Thank you for choosing Stellar Scientific
Quick delivery
2 februari 2023
Antwoord van Stellar Scientific
Thank you Javed for your business and for making time to share your feedback with us!
We appreciate both very much!
Great service and products
2 februari 2023
Antwoord van Stellar Scientific
Thank you so much Jean for your business and for making time to share this feedback with us!
Great Customer Service
Customer service was fantastic! Product came as expected and performed with no issues.
12 januari 2023
Antwoord van Stellar Scientific
Thank you so much KH for your business and for taking time from your busy day to share your experience with us!
We're so delighted to know we took good care of you.
Great customer service
Great customer service. Great response time... Great prices... All good!
19 januari 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
Thank you very much Matthew for your business and for making time to highlight what you liked about doing business with us!
Excellent customer service!
Ben was very helpful getting all our queries answered about the equipment to fit our requirements. Once we placed the order, the equipment was shipped quickly and arrived well packed.
12 januari 2023
Antwoord van Stellar Scientific
We are so honored to have the opportunity to take care of you Vidhya! Thank you for choosing Stellar Scientific.
And, thank you for sharing your experience with Ben.
These reviews are circulated on Slack so Ben can receive praise from his colleagues for a job well done.
You just made his day!
Have an order 20 packs for pcr 96 well
Have an order 20 packs for pcr 96 well, delivered after working hours 7pm, and we never received.
22 september 2022
Antwoord van Stellar Scientific
Your negative review is factually incorrect. You received this invitation to review an order placed on Jan 9th, 2023 which has been delivered without issue.
The missing packages you refer to was from an order placed in September of 2021.
For months now we have provided you with copies of proof of delivery from UPS and we generously refunded you $100 from your order even though we cannot control what time UPS delivers to you.
You continue to blame us for this order and have demanded we refund you ALL the money you've ever spent with us, despite having received every order.
Your account is now blacklisted and we will no longer do business with you.
Thank you Ben for a professional and…
Thank you Ben for a professional and caring service
I recommended you to my friends
7 januari 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
Thank you very much Zeev for your business and for taking time from your busy day to highlight the team member that took such good care of you.
And thank you as well for sending your friends our way.
That is so kind and spectacular.
Best of success!
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