Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service! They helped find the product that fit our needs, checked availability, and shipped the order quickly.
Bedrijf heeft geantwoord
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Toon meer
Bedrijf heeft geantwoord
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Contactgegevens
10715 Red Run Blvd, 21117, Owings Mills, Verenigde Staten
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Uitstekend
692 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Stellar Scientific
We are so delighted to hear this feedback Dawn!
Thank you very much for your business and for sharing your experience with us!
It's a pleasure taking care of you
Antwoord van Stellar Scientific
Thank you so much Janny for your business and for sharing this wonderful feedback with us!
We are so happy to hear you found the website easy to use, and our customer service top notch!
We appreciate your business!
Antwoord van Stellar Scientific
Thank you very much Cristi for trusting us with your business and giving us the opportunity to fix something that wasn't right.
We very much appreciate working with you as well!
Great Lab Supply Provider
Great customer service, prompt fulfillment and delivery, great experience
1 november 2023
Antwoord van Stellar Scientific
Thank you so much Jeff for your business and for sharing this meaningful review about your experience with us.
We share these reviews with the team on Slack and they boost everyone's day.
Thank you again for choosing Stellar Scientific.
Antwoord van Stellar Scientific
Thank you so much Brad for your business and for taking a moment to share your feedback with us.
We appreciate both very much!
Antwoord van Stellar Scientific
Three reviews in one day! We are feeling the love Caroline!
Thank you very much for taking so much time from your day to communicate with us
Antwoord van Stellar Scientific
We are so glad to have you as a partner Nisa and we appreciate your making time to share about your experience with us.
We love making happy scientists!
I used your website to order
I used your website to order. You had in stock what we needed. I placed an order and received it 2 days later.
3 oktober 2023
Antwoord van Stellar Scientific
Thank you so much Eileen for your business and for making time to let us know about your experience with our website.
It sounds like everything was smooth and efficient!
Let us know what we will need to do better to receive 5-stars the next time. We are always looking to improve.
Thank you for choosing Stellar Scientific!
The customer service was "stellar".
The customer service was "stellar". It shows that this company cares about delivering personalized and quality products to their customers.
15 september 2023
Antwoord van Stellar Scientific
Thank you so much Meredith for your trust and your business, and for taking time to share this wonderful review with us!
Reviews are posted on Slack so we can celebrate a job well done.
I believe Elisa is your Stellar Rep? She will be very excited to hear this feedback.
Thank you again for choosing Stellar Scientific
Very easy to order online
Very easy to order online. Quick response and order confirmation. On time delivery.
12 september 2023
Antwoord van Stellar Scientific
Thank you very much Martin for choosing Stellar Scientific to be your partner.
And thank you as well for making time to share your feedback with us.
We appreciate hearing what we are doing well.
Antwoord van Stellar Scientific
Thank you very much Rene for your business and for making time to share about your experience with us!
Great products and service
11 september 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
Thank you so much Howard for your business and for taking time to share feedback about your experience with us!
We appreciate both very much!
Michelle was the most helpful
Michelle was the most helpful, professional person that I have had the privilege of working with in some time. She put our order in with the supplier and when it was listed as, on back order, she went out of her way to find a couple other options and sent them to me. She then reordered one of the new options, and then made sure we received this item by the following Tuesday, so we will be able to complete our work on time. She went above and beyond to satisfy our work needs. Thank You Michelle, you are the best.
7 september 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
Miles - You seriously made Michelle's day.
What more can we say?
This review was shared on slack so everyone can congratulate Michelle.
Michelle brings her A-game every day and she sets the bar high for the whole customer service team.
She makes us very proud.
Thank you for your business and for taking time to make everyone feel so good
Lee J Lowenstein
Antwoord van Stellar Scientific
Thank you so much Ivana for your business and for taking a moment to share this feedback with us!
We love making happy scientists!
Wrong Ones
Although the order was on time, these boxes wer mis-labeled. I was not even the right color weigh boats. I always order white weigh boats but instead I got black ones.
18 augustus 2023
Antwoord van Stellar Scientific
Thank you so much Michael for your business and for reaching out to let us know there is an issue with your recent order.
Justin, your Stellar Rep, will be in touch shortly and I have notified our customer service team to look into this and get it correctly promptly.
Hang tight - This will be corrected asap.
REVISED 8/28/23 12:15PM
Hi again Michael!
I spoke with the team and learned this issue was taken care of last week right away and you should be receiving the correct product today
It seems the product had been mislabeled by our supplier partner.
Moving forward, we will double verify your orders before they ship
Thank you again for your business.
Chat Sales Rep followed up...earned sale!
Your chat sales rep was the only one of several companies to get back to me regarding my questions. Your emails regarding shipping of our order were timely and very helpful. Although the item was slightly more expensive than the competition, the excellent customer service was well worth it. Thank you!
16 augustus 2023
Antwoord van Stellar Scientific
This is a "blow us away" review Jackie! Thank you so much for sharing details about what made your experience with us Stellar.
This review will be shared on Slack so everyone can celebrate a job well done!
If you have any questions about your camera, come back and chat with us again (9-5 EST!)
Its our pleasure to serve you.
Shipped Quickly & Great Products
Shipment arrived quickly and was packaged well. Products are high quality and work great!
16 augustus 2023
Antwoord van Stellar Scientific
We very much appreciate your business and partnership Christina!
Thank you for supporting us and for taking time from your busy day to share this feedback!
I appreciated the knowledgeable advice…
I appreciated the knowledgeable advice of the sales rep that stopped by our lab.
20 juli 2023
Antwoord van Stellar Scientific
Thank you very much for your business and for taking time to share this review! Justin is an outstanding sales rep and he loves sharing his knowledge with customers.
We will share your review on Slack so his teammates can congratulate him for a job well done.
Spectacular Customer Service
From chat help when I was trying to locate a product to my personal concierge, Ben Lowenstein, my experience with Stellar Scientific has been outstanding. The chat personnel help me figure out what product I needed and got me a quote. Ben contacted me and has had outstanding communication and personalized banter, which brings a bright spot to the hectic day.
Dani Carvalho
10 augustus 2023
Review zonder uitnodiging
Antwoord van Stellar Scientific
We are so moved by this wonderful review Dani. Thank you very much for taking a lot of time to compose a thoughtful piece and identify what you enjoyed about your experience with us in general, and Ben in particular.
We share service reviews on Slack for the whole team to congratulate one another on a job well done.
Thank you very much again for making everyone feel very good.
Great experience working with the team…
Great experience working with the team and Ben. Definitely we will come back for return business.
31 juli 2023
Antwoord van Stellar Scientific
Thank you very much Jainu for your business and for taking time from your day to share this feedback with us!
We especially appreciate hearing how your Stellar Rep took such good care of you.
We will post this review on our Slack channel so Ben's colleagues can congratulate him.
Thank you for choosing Stellar Scientific and allowing us to earn your trust!
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