Rae was absolutely fantastic and ever so helpful. Great array of rugs. Purchased a hand woven woollen rug and at a very, beyond reasonable price. Perfect quality. She took a call from me and responded... Toon meer
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I love the rug for my son's room. It is so soft, machine washable and anti-slip. Perfect for a toddler's room
Product exactly as described. Super quick delivery - ordered Tuesday night, delivered Thursday. Package was well wrapped with no damage. I had a question about the product and received a response wit... Toon meer
Bedrijf heeft geantwoord
I ordered a custom made hall runner from Rae at Stella Rugs and it is perfect. Quality is excellent and the addition of the spray on rubber backing was an excellent idea by Rae. Even with running ki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Beautiful Rugs: Natural Fibres: Affordable Prices: Free National Delivery
Contactgegevens
1/265 Harbord Road, 2099, DEE WHY, Australië
- 0416 082 484
- sales@stellarugs.com.au
- stellarugs.com.au
4,7
Uitstekend
116 reviews
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Quick shippment, good product, lack of communication
Quick shippment, good product, lack of communication
Purchased 3 jute rugs, delivery was quick and smooth. I bought Nira jute black 120cm for outdoor and it works well. Nobody responded to my emails (sent 3 emails re: product and pricing as it differs from 1st order during month).
6 september 2021
Antwoord van Stella Rugs
We do sometimes get snowed under with a barrage of emails, mostly spam but for the majority of the time, we do get to them. I do apologise for missing your emails but I am glad we sorted out your query Andrea.
Really well designed rug
Really well designed rug. Good quality backing which prevents it from sliding about the floor which is what I was afraid of in a washable rug. Easy to detach the top covering for washing. Stella were polite and efficient to deal with and the rug was delivered exactly when they said it would be. Would recommend buying from them if you are looking for a good quality washable rug
30 augustus 2021
Antwoord van Stella Rugs
Thank you so much Roz, happy to receive such positive feed back.
Kind regards
Rae
I received a beautiful black rattern…
I received a beautiful black rattern round rug and it was dispatched the very next day. I also received a personal email which was a nice touch. The rug is top quality and looks beautiful in my sitting room.
14 augustus 2021
Antwoord van Stella Rugs
Very glad you like it and grateful for the feedback. Thank you Lisa
Antwoord van Stella Rugs
Thank you for your feedback and I'm glad you were happy with us.
Excellent rugs and customer service!
The two rugs ordered are absolutely perfect and just what we wanted. I was happy to order from a local company especially in these uncertain times and was pleasantly surprised that Rae delivered the rugs so promptly.
The only thing that I would have liked is to be able to zoom in more closely at the pictures of the rugs on the website.
22 juli 2021
Antwoord van Stella Rugs
Thank you for your feedback Andrew. We currently working on improving photo quality so we hope you will be pleasantly surprised next time you shop with us.
Ordering process was a breeze with a…
Ordering process was a breeze with a personal thank you note added to the positive experience of doing business
with an Aussie company. The rug
looks easy to maintain although I was a bit disappointed by the colour which looked more like brown rather than grey which I ordered.
8 juli 2021
Antwoord van Stella Rugs
Great feedback Teresita,
It is listed as grey by the manufacturer but I have had now added brown to the description to help people get a better idea of the colour.
Great value and excellent service
Great value and excellent service. Product arrived extremely quickly and in excellent condition. Highly Recommended
5 juli 2021
Antwoord van Stella Rugs
Thank you for your review Aimee, much appreciated and glad you were happy with your experience with us.
Lovely shop to deal with very pleasant…
Lovely shop to deal with very pleasant and easy to conduct business.
13 juni 2021
Antwoord van Stella Rugs
Thank you Janine, we love happy customers :-)
Easy process to order!!
Easy process to order!!! Customer service excellent!!! Products true to the pictures! My order was received very quickly!!! Overall a great experience! I will use them in the future as well!
7 juni 2021
Antwoord van Stella Rugs
Hi Kiki, we are very happy to read your review and hope your Belle rugs keep you warm throughout the winter.
Received different rug and communication has lacked since then
I recently received a rug (which was beautiful/great quality) but it wasn't the one pictured in my order. I notified them straight away and received prompt reply saying it would be looked into. I got one follow up question around a week and a half ago but haven't had any response to my answer or follow up email after that. Am hoping for a helpful response soon but very much feeling in limbo..
Edit to reply.
It took repeated follow up from me to have refund offered and I did reply with a question that you never responded to. Also nil apologies offered at any stage. Rug was great quality but won't be purchasing here again due to customer service.
5 mei 2021
Antwoord van Stella Rugs
Hi Kate,
The two rugs were so close almost identical and were mixed up on dispatch. We did offer you a refund and have the rug returned but I didn’t get a reply to that.
Highly recommend
Product exactly as described. Super quick delivery - ordered Tuesday night, delivered Thursday. Package was well wrapped with no damage. I had a question about the product and received a response with 1-2 hours (and that was on a Sunday!).
Definitely would recommend Stella Rugs and am planning to purchase from them again soon.
28 april 2021
Antwoord van Stella Rugs
Thank you very much for your review and we look forward to hearing from you again.
Antwoord van Stella Rugs
We are happy when you are happy!!! So glad you love your rug.
Very happy with our rug was exactly as…
Very happy with our rug was exactly as described online.
22 maart 2021
Antwoord van Stella Rugs
So glad you are happy with it Jacqui...
Amazing quality/service/price
Amazing quality and a for very fair price. I was surprised and delighted by the speed in which our rug was packed and delivered. The personal “thank-you” email from the owner was a nice touch. Couldn’t be happier - I highly recommend Stella Rugs.
17 maart 2021
Excellent service!
There was a stock update issue and the rugs I wanted were no longer available. Rae was amazing in liaising with the supplier to arrange the same rugs to be made. She also offered alternatives in stock based on the one that I had selected. A great service experience and would recommend purchasing from Stella Rugs again.
The rugs when they did arrive were great quality.
11 maart 2021
Overall happy with our experience
Overall Happy with our experience. I ordered a rug which was out of stock but was phoned up with an apology and to be advised that i would need to pick another. The issue was kindly resolved and I am very happy with the rug that I ended up with. Would definetely buy from Stella Rugs again or recommend to friends and family.
24 februari 2021
Very happy with my rug
Very happy with my rug , arrived much quicker than expected, great service all round.
18 februari 2021
Product as described
Product as described. Nice thick coir mat. Arrived promptly. Very happy
2 februari 2021
Antwoord van Stella Rugs
Thank you Steve, very happy to read your feedback. Enjoy your rug.
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