food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Toon meer
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Lees wat reviewers zeggen
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Toon meer
Bedrijf heeft geantwoord
It's very frustrating to have to cancel my trip or if I get over to get someone on the other side to bring me to Pembrokeshire to get an Irish ferries ferry to return home. I can't understand such a c... Toon meer
We went on day trip which was unbelievable value at 12e each. Have done this many times previously and I can never fault stena line. The service and customer care is second to none and the facilitie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Stena Line Ireland
Geschreven door het bedrijf
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Contactgegevens
Ierland
- stenaline.ie
3,9
Goed
347 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5 star review.
We are happy to hear that you enjoy travelling on our sailings with your dog. It is always a comfort to know that you are able to keep your dog close by when travelling.
We look forward to welcoming you onboard again soon.
Regards
Janette
Stena Line
Cancelled sailing & no Info!
Sailing was cancelled, received no information about that. No sailing for further two days, excuse was bad weather...
Fun fact, others sailed and weather was calm as...
.. not enough on board, cancel the ship...
Thanks for nothing
12 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for sharing your review.
We’re very sorry to hear about your experience and appreciate how frustrating a cancellation — especially with limited information — can be. This is certainly not the experience we aim to deliver. Could you please complete the form on our website and we can look into this in more detail - https://www.stenaline.ie/customer-service/contact-us
Regards
Janette
Stena Line
Ben My Chree. A lovely ship, although small.
Even though we were on the Ben My Chree, the staff are as helpful as usual, from the loading staff to the retail staff and everyone in between.
The ferry we were due to catch was cancelled due to bad weather and it was very easy to change the booking.
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re pleased to hear that our staff were as helpful as ever across all areas of the vessel. We’re also glad that changing your booking after the cancellation due to bad weather was straightforward.
Thank you for your understanding, and we hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Stena for super service
Check in was very swift. On board welcome and staff in general friendly. Cleanliness superb
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that check‑in was swift, the onboard welcome was friendly, and that you found the cleanliness to be superb.
We really appreciate you taking the time to share your experience.
Regards
Hayley
Stena Line
Boat was a bit old and scruffy compared…
Boat was a bit old and scruffy compared to the boat we took from Belfast.
Staff very nice and professional.
Better snacks in the lounge would have been nice.
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We appreciate your comments and are pleased to hear that you found our staff friendly and professional. We’re sorry that the vessel did not meet your expectations in terms of appearance compared to your previous journey, and we also note your suggestion regarding an improved snack offering in the lounge.
Your comments have been shared with the relevant teams for review.
Regards
Hayley
Stena Line
Being able to sail and arrive on time…
Being able to sail and arrive on time with IT systems down. That wouldn’t have been possible with a flight.
Free tea/coffee whilst the payment system was down.
Helpful and friendly staff.
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re pleased to hear that your sailing ran on time despite the IT issues and that our team kept things moving smoothly.
We’re glad the complimentary tea and coffee, and our friendly, helpful staff, helped make the experience more positive.
Thank you for travelling with us.
Regards
Hayley
Stena Line
On time every time
On time every time! My favourite ferry from Rosslare to Fishguard. Great service, really excellent staff! By far the best ferry company! From ticket kiosk to leaving the boat every worker was courteous and jovial!
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that your crossings are always on time and that our team made such a positive impression from start to finish. Your kind words about our staff and service on the Rosslare to Fishguard route really mean a lot to us.
We look forward to welcoming you back on board again soon.
Regards
Hayley
Stena Line
A perfect staff team
Every member of staff was so friendly and when needed very helpfull.
20 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that every member of our team was friendly and helpful when needed.
Your comments are very much appreciated and will be shared with the crew.
Regards
Hayley
Stena Line
Unfortunately the IT was down and it…
Unfortunately the IT was down and it ment we couldnt buy any food
23 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re sorry that an IT issue meant food purchases were unavailable on your sailing and apologise for the inconvenience this caused.
If you are willing, please make contact with our customer services team, for this to be looked into further: stenaline.ie/contactform
Regards
Hayley
Stena Line
Getting worse
Turned up 75 mins before sailing. Paid significant amount for premium and was placed in wrong queue twice. Meant was late to get on ferry and struggled to get decent seats with my family together in Plus lounge. Not enough attention to delivering on what has been paid for.
20 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re sorry to hear about the issues you experienced despite arriving on time and paying for Premium. Being placed in the wrong queue and boarding late is frustrating, and we understand how disappointing it was to then struggle to find seating together in the Plus lounge. This is not the experience we aim to provide.
If you are willing, please can you make contact with us so that this can be looked into further by our customer service team: stenaline.ie/contactform
Regards
Hayley
Stena Line
Everything went smoothly..to improve…
Everything went smoothly..to improve service.. we have a disabled sticker on vehicle but were placed furthest away from stairwell.
16 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you for your 5-star review.
We’re pleased to hear everything went smoothly overall. We appreciate you highlighting the issue regarding parking location despite the disabled sticker on your vehicle; this is important feedback and has been noted to help us review our boarding and accessibility arrangements.
Thank you for bringing this to our attention.
Regards
Hayley
Stena Line
Comfortable seating
Comfortable seating. On the return journey the seating area,which was near the toilets, was quite cold and draught. Refreshments were good. Thankyou. Thankyou for acknowledging my comment about the draughty area where I sat. Goodbye know someone really reads these reviews. I'd travel with Stenna again.
21 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you for your review.
We’re glad to hear you found the seating comfortable and enjoyed the refreshments.
We’re sorry that the seating area on your return journey felt cold and draughty, particularly near the toilets, and your comments have been shared with the relevant teams for review.
Thank you for taking the time to let us know.
Regards
Hayley
Stena Line
Great sailing and great staff
21 april 2026
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your kind 5-star review.
We’re delighted to hear you enjoyed the sailing and that our staff made a great impression.
We really appreciate you taking the time to share this with us.
Regards
Hayley
Stena Line
Antwoord van Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear you enjoyed the service and really appreciate you taking the time to share your experience.
Regards
Hayley
Stena Line
All staff very friendly and helpful
All staff very friendly and helpful. The boat is spotlessly clean. The food on board is good and have vegan options. Always departs on time.
17 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our staff friendly and helpful, the vessel clean, and enjoyed the onboard food, including the vegan options.
It’s also great to know our punctual departures made a positive impression.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Smooth crossing
We were impressed by your staff, the cleanliness of the ferry and food options.
We were foot passengers and all went smoothly
We had booked months ahead for this crossing and that was an easy process too.
20 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you for your lovely 5-star review.
We’re really pleased to hear that our staff, cleanliness, and food options made a positive impression, and that everything went smoothly for you as foot passengers.
It’s also great to know that the booking process was straightforward. We truly appreciate you choosing to travel with us and hope to welcome you onboard again in the future.
Regards
Hayley
Stena Line
The only reason I have given 3 stars is…
The only reason I have given 3 stars is because I was very seasick which spoilt the experience, I would give the staff 5 stars as they were the happiest and most polite people I’ve met in awhile.
14 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you for taking the time to leave a review and for sharing your experience with us. We’re really sorry to hear that seasickness affected your trip and understand how disappointing that can be.
That said, we’re absolutely delighted by your kind words about our staff. Your compliments mean a great deal, and we’ll be sure to pass them on to the team — they’ll be thrilled to know they made such a positive impression.
Regards
Hayley
Stena Line
As a platinum member I enjoy everything…
As a platinum member I enjoy everything about your Stena Superfast service. My only complaint, which I have raised with you previously, is the fact that platinum members are just lumped in with everyone who hasn't purchased premium tickets. Prior to "upgrading " to platinum membership, as a gold plus member we boarded after the premium passengers. You have explained your reasons to me but they make absolutely no sense in my opinion. Basically my upgrade to platinum has resulted in a less satisfactory experience. Frequently last off the boat. Decks 1 or 2 don't make me feel very platinum.
19 april 2026
Antwoord van Stena Line Ireland
Good morning,
Thank you for your review and for your continued loyalty as a Platinum member. We’re pleased to hear that you enjoy the Stena Superfast service overall.
We’re sorry to hear of your disappointment with the boarding arrangements and onboard experience since upgrading. We understand how frustrating it feels when Platinum benefits don’t meet expectations, particularly regarding boarding priority, disembarkation, and deck allocation.
Your comments are noted and appreciated, and they will be shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The check-in lady at the dock said as I…
The check-in lady at the dock said as I didn’t have a wheelchair I couldn’t have a letter for the windscreen. I use a rollator onboard . So to just tell the men to put me near the lift . I was boarded in the middle lane near the the lift but no access to get through to the lift as cars were too tightly parked for me to get assess , I called one of the guys for help . Who pulled my rollator sideway through
the cars . And told me I should go to guest services when I got on board . And in future make it known I’m disabled . But I did on my booking . Once I got to my cabin . I summoned up the energy to go to guest services. Accessing the lift nearest to my cabin . Only to be told by another steward that deck 7 could not be got to from there . I would have to go to the front of the ship and get the other lift !!! Got to guests services . About 20 truckers turned up at the same time . But luckily a lovely young man steward came out and spoke to me as I sat on my wheely in the queue, he apologised for what had happened and offered me a free WiFi ticket . Which would not work but he tried . Offered me a complimentary porridge in the morning. In the lounge. And then assisted me to the nearer lift through the car deck . Back to my cabin . How can I prevent this happening again please . I travel regularly on this line .
18 april 2026
Antwoord van Stena Line Ireland
Many thanks for sharing your review.
We’re very sorry for the distress and difficulty you experienced due to poor communication around your mobility needs.
Being given conflicting advice, unsuitable parking placement, and unclear guidance on lift access is unacceptable. Customers using mobility aids must receive the same clear support as wheelchair users, and we apologise that this was not provided. We will share your feedback with both port and onboard teams to reinforce correct disability and accessibility procedures.
To help avoid this happening again, please ensure that you have indicated your disability at the time of booking. You can also contact us with your parking and assistance needs before travel, using the following contact link: stenaline.ie/contactform
We appreciate you highlighting this.
Regards
Hayley
Stena Line
Ferry cancellation with no compensation and poor customer service
Stena cancelled the Rosslare to Fishguard on Mon 13th April due to weather - there were no adverse weather / sea conditions , according to various meteorological services there were no problems and we travelled comfortably on Irish Ferries the same evening in 'slight' sea conditions. The cancellation was for business reasons nor weather related and so require co.pensarion which Srena refuses. Customer service was at best inconsistent and at worst obstructive as this leg of the journey was cancelled and refunded against my express wishes which added further comication to our travel plans as it meant a transfer to another Stena crossing was not possible without buying a more expensive ticket. Subsequent interaction with Stena customer service has met with platitudes ... so no i dont recommend Stena.
13 april 2026
Antwoord van Stena Line Ireland
Thank you for your review regarding the Rosslare–Fishguard crossing on Monday, 13 April.
We’re sorry for the disruption caused by the cancellation and its impact on your onward travel plans. We understand how frustrating this situation was, particularly where alternative arrangements and ticket pricing were involved. While operational decisions are made with safety and scheduling considerations in mind, we acknowledge that the handling of the cancellation and subsequent customer service interactions did not meet your expectations.
Your comments regarding the refund being processed against your wishes and the lack of flexibility when transferring to another crossing are noted and will be shared with the relevant teams for review.
We regret that this experience has led you to feel unable to recommend Stena Line, and we appreciate you taking the time to share your concerns. If you wish this to be looked into further, then please use the following link to contact our customer service team: stenaline.ie/contactform
Regards
Hayley
Stena Line
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