Scott at Sterling home outlet centre is the principle reason for the review. I was buying a venjakob ex display unit and he went above and beyond. He was helpful, courteous and knowledgable of c... Toon meer
Bedrijf heeft geantwoord
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We were greeted by Elaine on entering the shop. She made sure we knew where to find the items we were looking for and was both friendly and helpful. Sales staff Nikki and Gordon helped with our p... Toon meer
Bedrijf heeft geantwoord
We visited the store on Sunday and were greeted by a lovely lady called Elaine, she not only explained the layout of the store and told us everything we needed to know on entry she looked out for us d... Toon meer
Bedrijf heeft geantwoord
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well exp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Slaapkamermeubilair winkel
- Vloerenwinkel
- Woonwinkel
- Woonkamermeubilairwinkel
- Matrassenwinkel
Geschreven door het bedrijf
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contactgegevens
Verenigd Koninkrijk
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Uitstekend
4K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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This is a lovely company to visit
This is a lovely company to visit. The staff are so pleasant and helpful. We travel for 1hour 45min to get there. And always come away with a few purchases. Amy Ireland went over and above for us on our visit. We bought 4 chairs that day. We enjoyed the garden area and the restaurant. We cannot praise all the staff highly enough. It is evident this is one big happy family store.
20 april 2026
New bed shopping made really easy and…
New bed shopping made really easy and enjoyable. Gordon Fraser was fab...gave us lots of information but wasnt overpowering or pushy. Would recommend
4 mei 2026
Review zonder uitnodiging
Margaret Connor was very helpful
Margaret Connor was very helpful. Thank you
3 mei 2026
Review zonder uitnodiging
the lady helping me choose was very …
the lady helping me choose was very efficient the couch is lovely very comfortable and the men that brought it were very good
20 april 2026
The Best Furniture Store ever
As soon as we entered the store we knew that it was going to be great
And it was
Staff very friendly helpful and knowledgeable
Service I’ve not had for many a year
Most definitely will be going back for a complete refit of our sons house
Must mention both Steve and Jason who could not do more
They have already gone the extra mile including delivery etc
4 mei 2026
Review zonder uitnodiging
Bought 2 sofas the same but came…
Bought 2 sofas the same but came different comfort level different the whole look of the sofa is different NOT HAPPY .if this is how they came recliner vs fixed this should be explained at time of purchase will never be back at sterling to purchase anything and would not recommend to friends and family you have lost a loyal customer
2 januari 2026
Antwoord van Sterling Home
Hi Doreen
Thank you for taking the time to leave your feedback. We’re very sorry to hear that you’re disappointed and appreciate you taking the time to share your experience.
The comfort level between recliner and fixed seats feels different as recliners are designed with additional mechanisms to allow movement and some variation in feel is unfortunately unavoidable.
That said, we’re genuinely sorry that this hasn’t met your expectations and that it’s affected your confidence in us. We hope that you adjust to this difference over time although comfort is a personal thing.
Thank you for your honest and constructive feedback. It is extremely valuable to us, and we regret that this purchase has left you feeling unhappy.
Kind Regards
The Sterling Home Team
Michael was very helpfull
Michael was very helpfull, knowledgable and professionsl.
I couldnt make up my mind and he helped me without being pushy
22 maart 2026
Antwoord van Sterling Home
Hi Margaret
Thank you for your kind feedback.
We’re delighted to hear that Michael was helpful, knowledgeable, and professional. It’s especially great to know he gave you the time and support you needed without any pressure. We’ll be sure to pass your comments on to him, they will be very much appreciated.
Thanks again for choosing us.
Kind Regards
The Sterling Home Team
Scott at Sterling home outlet centre is…
Scott at Sterling home outlet centre is the principle reason for the review.
I was buying a venjakob ex display unit and he went above and beyond.
He was helpful, courteous and knowledgable of course , and put up with an unnecessary level of cheek from me.
A complete gent with excellent customer care and consideration.
As member of staff, an asset to the business. He sorted out tricky delivery needs, and achieved some more discount on the product. Fabulous.
19 april 2026
Antwoord van Sterling Home
Thank you very much for taking the time to leave such a detailed and positive review.
We’re delighted to hear about your experience at our Sterling Home Outlet Centre and that Scott was able to look after you so well. Your comments about his knowledge, courtesy, humour, and commitment to customer care will be shared with him and the wider team, feedback like this really means a lot.
We’re especially pleased that Scott could help resolve the delivery challenges and secure additional discount for you. He truly is a great asset to our business, and your kind words reflect that perfectly.
Thank you again for choosing Sterling Home. We hope you enjoy your Venjakob piece for many years to come and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Great purchases at great prices
My daughter had just purchased a new house, and I decided to take them to Sterling in Tillicoultry. I couldn’t believe it when I saw the size of the place – it’s like an Aladdin’s cave, with great-looking furniture and lovely staff.
I used to go to the Dundee branch in when it was there, and I had a chat with Ally and Scott, the manager, who couldn’t do enough for you. I really miss the Dundee branch.
Anyway, I couldn’t believe it when I saw Scott, the manager of the outlet – he recognised me! What a great lad and what a manager to run your business. He was very busy and knowledgeable, and he sorted my daughter out with everything she needed, from settees to beds and coffee tables – all at a fraction of the price of any other shop or business I’ve ever used.
And this is quality furniture, not your run-of-the-mill rubbish. The great thing is she gets it all delivered in 10 days – how’s that for service?
Well, thanks again, Scott. My daughter is very happy and is looking forward to moving into her new house. I’m sure Scott, who is an asset to Sterling, he will go a long way within this company.
I can’t wait to come back myself and purchase more quality items.
3 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Thank you so much for taking the time to leave such a wonderful and detailed review.
We’re absolutely delighted to hear about your experience at our Tillicoultry store and how pleased your daughter is with her new furniture, what an exciting time for her!
It truly means a lot that you’ve continued to support Sterling over the years, and even more so that Scott remembered you from your visits to our former Dundee branch. He’ll be thrilled to read your kind words.
Scott and the whole Tillicoultry team take great pride in offering knowledgeable, friendly service and quality furniture at exceptional value, so it’s fantastic to know this came across so clearly.
We’re especially pleased you were impressed by both the quality and the delivery timescale, getting everything sorted quickly and smoothly is exactly what we aim for.
We wish your daughter every happiness in her new home and look forward to welcoming you back very soon.
Kind Regards
The Sterling Home Team
Great experience
Donald was very helpful and didn’t pressure us at all and was patient.
3 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Susan
Thank you very much for your kind feedback.
We’re really pleased to hear that Donald was helpful, patient, and never made you feel pressured. We’ll be sure to pass on your comments to him, he’ll really appreciate it.
Thank you again for choosing us!
Kind Regards
The Sterling Home Team
Met Donald at Sterling
Met Donald at Sterling, very knowledgeable & helpful. Brilliant assistance!
3 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Thank you so much for your kind feedback!
We’re delighted to hear that Donald was able to provide such knowledgeable and helpful assistance during your visit to Sterling. I’ll be sure to pass along your comments to him.
We really appreciate you taking the time to share your experience.
Thank you for choosing us!
Kind Regards
The Sterling Home Team
Purchased items ordered a week or so…
Purchased items ordered a week or so ago alteady dropped by £200 even though it was allegedly already at sale price.
19 april 2026
Antwoord van Sterling Home
Thank you for your feedback.
I’m sorry to hear you’re disappointed with the price change after your purchase. Prices can fluctuate due to promotions or sales that begin after an order has been placed. While the item was already discounted at the time you ordered, further reductions may have been applied as part of a later promotion.
Unfortunately, we’re unable to retrospectively apply new discounts to completed purchases.
We do understand how frustrating this can feel and truly appreciate you taking the time to share your experience.
Kind Regards
The Sterling Home Team
Sterling Aberdeen, stress free
Dealing with Catherine Grigor who was informative with no pressure to buy.......hence why we returned the next day and made our purchase! Thank you Catherine 😀
3 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Michael
Thank you so much for your lovely feedback.
We’re delighted to hear that Catherine was informative and supportive without any pressure, that’s exactly the experience we aim to provide. We’ll be sure to pass on your kind words to her.
Thank you for choosing us, and we hope you enjoy your purchase!
Kind Regards
The Sterling Home Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Quick efficient service.
19 april 2026
Antwoord van Sterling Home
Hi William
Thank you very much for your kind feedback.
We’re delighted to hear that you found our team helpful and knowledgeable, and that the service was quick and efficient.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Warm welcome at Sterling
We were greeted by Elaine on entering the shop. She made sure we knew where to find the items we were looking for and was both friendly and helpful.
Sales staff Nikki and Gordon helped with our purchases and again were informative without being pushy. We bought a new bed and sofas having found exactly what we needed and at a good price. Previous purchases have lasted 20+ years such is the quality of Sterling’s products so we had no qualms about buying again.
Altogether a really good experience with excellent staff, Elaine particularly is a real asset, so nice to be warmly greeted by someone not actively trying to sell you something. She has a lovely way with people and enhanced our shopping experience.
2 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Susan
Thank you very much for taking the time to leave such a detailed and positive review.
We’re delighted to hear that you had such a great experience with us and that Elaine made you feel so welcome from the moment you arrived. Creating a friendly, relaxed, and helpful environment is exactly what we aim for, so it’s wonderful to know this came across during your visit.
We’ll also be sure to pass on your kind comments to Nikki and Gordon — they’ll be pleased to hear that their product knowledge and no‑pressure approach helped you find exactly what you were looking for.
It means a great deal to us that you chose Sterling again, especially knowing that your previous purchases have lasted over 20 years. Your continued trust in the quality of our products truly is the best compliment we could receive.
Thank you once again for your lovely feedback. We look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Good choice and staff in store are good but.....
The people in store are very helpful but appear to be let down by the warehouse. We ordered a mattress and protector but only the mattress was delivered. The protector had to be chased up. When I went to collect my rug they had misplaced the offcuts part and the best guess was it might be at the warehouse.
21 maart 2026
Antwoord van Sterling Home
Hi Paul
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our in‑store team helpful, but we’re very sorry that your experience was impacted by issues with our warehouse.
We appreciate you highlighting the missing mattress protector and the misplaced rug offcuts, this is certainly not the level of service we aim to provide. We understand how frustrating it is to have to chase orders or be given unclear updates, and we apologise for the inconvenience this caused.
Your comments have been shared with our warehouse and logistics teams so we can investigate what went wrong and improve our processes going forward.
Thank you again for bringing this to our attention, and we hope we can deliver a smoother experience for you in the future.
Kind Regards
The Sterling Home Team
Very knowledgeable staff
Barry was very helpful and knowledgeable about the furniture, he gave us excellent advice about the suites and their functionality. Also some useful information about the leathers available.
2 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi John
Thank you very much for your kind feedback.
We’re delighted to hear that Barry was able to help you with expert advice on the suites, their functionality, and the leather options available. We’ll be sure to pass on your lovely comments to him.
Thank you for choosing us, we really appreciate your support and hope you enjoy your furniture for many years to come.
Kind Regards
The Sterling Home Team
I was very happy with the choice of…
I was very happy with the choice of sofas and chairs available. The salesperson was very helpful and informative once I had decided on the sofa. I was happy with the whole experience.
21 maart 2026
Antwoord van Sterling Home
Hi John
Thank you very much for your kind feedback.
We’re delighted to hear that you were happy with the range of sofas and chairs available and that our salesperson was helpful and informative throughout your visit.
Providing a positive and relaxed experience is very important to us, so it’s great to know we met your expectations.
We truly appreciate your recommendation and hope to welcome you back again in the future.
Kind Regards
The Sterling Home Team
Great service from Donald from start to…
Great service from Donald from start to finish, had great knowledge highly recommend.
2 mei 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Sarah
Thank you for your kind feedback.
We’re delighted to hear you received great service from Donald and that his knowledge made a positive difference. We’ll be sure to pass your comments on to him.
Thank you for the recommendation, it’s greatly appreciated.
Kind Regards
The Sterling Home Team
Front of house experience
We visited the store on Sunday and were greeted by a lovely lady called Elaine, she not only explained the layout of the store and told us everything we needed to know on entry she looked out for us during our visit. Every time we bumped into her she was so helpful. A great front of house to represent the company and a generally lovely lady.
26 april 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Victoria
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear about your experience and the warm welcome you received from Elaine.
It’s wonderful to know she took such great care of you throughout your visit and made such a positive impression. Elaine will be thrilled to read your kind words, and we’re very proud to have her representing our team.
We truly appreciate your feedback and hope to welcome you back again very soon.
Kind Regards
The Sterling Home Team
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