Steven Eagell Toyota Reviews 

I bought a full service plan 2 years ago when purchasing my Aygox. I have since sold this car for an electric vehicle. I am owed £303.30 refund on the payment of the full service plan but no one seems to be able to return this money. I have been told that EMac will refund, they say that Bedford should refund. Really disappointed and angry that I have already phoned MK and Bedford and they both deny any knowledge. So don’t pay for a full service plan if you think you might sell the car early!!’

I had a very disappointing experience with Toyota Luton.

I have been a loyal Toyota customer for over 15 years across different countries, but this has been my worst experience so far. When purchasing a used bZ4X demo car, the sales team promised to fix scratches and provide a dash cam. However, once I paid the deposit, communication became very poor — emails were ignored and phone calls were not answered.

Even after collecting the car, the issues were not properly resolved. There is still a noise coming from the central console, and now the wireless charger has stopped working completely. I have already taken the car back, but the problems remain unresolved.

On top of that, the customer service experience has been frustrating and unprofessional. This is not the level of service I expected from Toyota.

I would not recommend this dealership based on my experience.

Be careful with this outfit for services. I always book online, but on the day the price gets inflated. Got caught out once, but now always check the paperwork before signing and handing over the keys. The last time (21-03-26 - Romford) the price was increased from £285 (intermediate service) to £385. Once I pointed out the "Mistake" the correct price was written down on the paperwork. The complementary car was not provided and my email was ignored. I even got an email from the service manager a week later to check if everything went well and if I was happy with the service. I responded (I omitted the overcharging) and just asked why the car was not washed? This email was also ignored.

I booked an MOT for a day which had availability. Without reason or apology it was auto moved to the following week. On the day, I was charged triple the standard cost for a new tyre or the MOT was failed. I was told they only had premium tyres - even so I know the cost; I was robbed. Horrific experience.

I was very pleased with the service I received. My vehicle was collected for a health check by Ian and returned earlier than expected.
He was very respectful and polite.
Thank you very much for your service.

Very happy with the car initially and still am - salesman Danny seems to be a top bloke, but I have had to contact them after the original 12v battery (1 yr 4mth old) was tested by the AA and found to be U/S and they have been strangely silent since..... Appreciate it's a bit of Achilles heel for Hybrid Toyotas but I was hoping for a bit more of response.

I was looking to buy a second hand car but not exactly sure what car I wanted. Amy was fantastic, showed us the models that might meet our needs and organised test drives too. Although we did not buy a Toyota on this occasion we would definitely return in the future.

Toyota Ashford - I had such an amazing experience thanks to Stella. From the moment I arrived, she was incredibly attentive, friendly, and genuinely cared about making sure everything was perfect. She went above and beyond to ensure I felt welcomed and looked after, always checking in at just the right moments without ever being intrusive.

Her positive attitude and professionalism really stood out, and it made the whole experience even more enjoyable. It’s rare to come across someone who delivers such consistently excellent customer service with such warmth and authenticity.

Stella truly made a lasting impression, and I wouldn’t hesitate to return because of her. She’s an absolute credit to the team!

Lovely experience from toyota Horsham friendly staff, clean environment very professional throughout handover of new car. Not pushy in anyway highly recommended keep up the good work!

Toyota Stourbridge utter disgraceful garage
Car gone back for the third time for same problem but do not care about customer.
1. Wanted to charge for loan car
2. Promise would cal back to discuss
3. Never respond to emails

The car will be going
We will be buying a new car and NOT TOYOTA.
This dealership has lost not 1 but 2 sales

I purchased a 2016 Toyota Yaris Hybrid in June 2025 from Steven Eagell Toyota Rayleigh under the Toyota “Approved Used” scheme, expecting a vehicle that had been properly inspected and was safe to drive.
Less than a year later, the car developed multiple braking system warnings (ABS and related systems). I took the vehicle to a Toyota service centre for inspection, where it was confirmed that there is a fault within the front wiring loom affecting the braking system, and I was advised the vehicle is unsafe to drive.

During inspection, it was also identified that there are signs of previous non-standard repairs to the front of the vehicle, including missing factory clips and improvised fixings, which raises serious concerns about the condition of the car at the point of sale.
Since then, the vehicle has been off the road and I have been left without transport.

Despite multiple attempts to contact the supplying dealer and being told the issue has been escalated internally, I have received no meaningful response, no resolution, and no contact from management.

I have now been forced to escalate this matter to Toyota Financial Services as a formal dispute.

This situation is extremely disappointing, particularly given the expectations associated with purchasing an Approved Used vehicle from a main Toyota dealer.
I would strongly advise anyone considering a purchase to ensure full transparency regarding vehicle history and inspection standards.

I am still awaiting a resolution.

UPDATE:

Steven Eagell has responded asking me to send my complaint to their feedback email for senior management review.

I have already submitted a formal complaint to your feedback email address and have also contacted the Rayleigh branch directly multiple times.

Despite this, I have received no meaningful response or contact from senior management, and the issue remains unresolved while my vehicle is unsafe to drive.

I will resend the details again as requested, however I would appreciate urgent action given the length of time this has already been ongoing.

None stop harassment & pushy sales. I have told them verbally & by email which was replied & agreed to- asking them to remove my details to which still 2 months on they keep calling every 2 weeks and emailing me. All of which I have forwarded them to which no response. If its not one branch its another! Every phone call I answer and tell them to remove me details to be told they have! Liars!

Shaz was very helpful and excellent customer service

Always buy my cars from Steven Eagle (Inchcape Kidlington) as the welcome and service I receive is welcoming and faultless.Darren has sold me my past 4/5 cars and professional and genuine each time.

I think those guys don't want to sell cars.
Went down as I was asked to bring my car for a possible evaluation where I was supposed to meet someone named Roshan/Rochan, waited for 30 mins nobody showed up, left went home. Not even bothered to make a phone call back.
In the past I bought 6 cars on total from Steven Eagell - 5 of them from Cambridge branch and 1 from Milton Keynes, It will never happen again.

Had my Toyota collected by IAN to take to Cambridge for it's service, he was a lovely gentleman who was polite, funny and very helpful

I bought used VW Transporter from the Bromsgrove Branch at the end of January. It has now developed a whole host of electrical faults, with a multitude of warning lights displayed and all power lost on numerous occasions yesterday, which placed me in a dangerous situation on a large roundabout.

I am an advanced medic in a search and rescue team. This vehicle would be my transport with full kit to deployments. This is more than inconvenient.

I approached Salesman Archie Dacre at Steven Eagell (Toyota) Bromsgrove yesterday and advised that I was invoking the Consumer Rights Act 2015 and required the dealership to identify the fault and repair the vehicle within fourteen days. Archie refused to take responsibility, instead referring me to the warranty. I pointed out that the legislation places the responsibility directly upon the retailer I bought from.

There is either ignorance regarding consumer law or it is a case of Steven Eagell Toyota ignoring their lawful liabilities with malice.

What an awful business model in respect of customer service, having integrity and good practice.

Remedy is being sought through various sources, legal, financial and governmental.

No business should be able to think that they can operate in this way

My advice would be to steer well clear.

UPDATE 2/4/26

Despite Steven Eagell adding their automated response to my review and me having emailed the 'Feedback' email address when making my original complaint, I have NOT reviewed ANY response from their senior management team.

Pull your finger out Steven Eagell, you have my phone number and email address....I want to discuss this and have some assurance that it will NOT happen again.

The responses to reviews are merely papers tigers. Steven Eagell do not investigate complaints at senior management level.

Do business with Steven Eagell at your peril!

I attempted to purchase a Toyota Yaris Excel through the Steven Eagell group, dealing with their Luton, Bedford, and Milton Keynes branches. Unfortunately, the experience was a disaster from start to finish.

Luton: It started with Maxwell, who provided an incorrect price (which I have documented). When I asked for clarification, I was met with total silence. No follow-up, no correction, just ignored.

Bedford: This was the most unprofessional experience. I had a scheduled phone appointment with the Sales Manager, Paul, who was 45 minutes late to the call. To make matters worse, the salesperson, Claire, sent me a 'personalized' video of the car I was actually interested in, but addressed it to the wrong name ("Thomas Lory").

Milton Keynes: The lack of coordination across the group is staggering. It’s clear that once they realize you won't just blindly accept a wrong price or an upsell, they simply stop caring.

I have been buying toyota yaris's for many years and have always had excellent customer service from St.Ives. However, this year the service couldn't be more different. After paying my deposit in December and being promised a March delivery date, I have not had a single update from them. It took 3 different people to take the order for my car, something which was a complete mess from beginning to end, and now it seems they've completely forgotten about it. My promised weekly updates have never materialised.

I have been a loyal Toyota customer for over 20 years. A recent exchange with Steven Eagell Toyota in Bishop Stortford makes me rethink my ongoing relationship though.
I had booked a service with Bishop Stortford Toyota, with collection and delivery, including MOT & service, 4 weeks in advance. Also, confirmed and checked-in vehicle 3 days before service.
An hour before the end of the day I received a phone call, indicating they refuse to collect as outside of their area, something which was never mentioned during their telephone booking process. Feeling disgruntled and disappointed, their unhelpful rude attitude did not help. Recommend to avoid this firm, zero customer service.

And I note the automated response from Toyota, if they inquired they would know their own customers...