Steven Eagell Toyota Reviews 

1.381
TrustScore 3 uit 5

2,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Awful customer service. Paid a deposit and when I came to view it wasn’t as described (lots of damage inside and on boot from dog scratches that wasn’t mentioned, wheels a lot worse than mentione... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Worst experience sales staff are not trustworthy I bought 2nd car in Toyota st.albans they will delivered the car to you full of dents they are after with the money only. Once they delivered the car... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I contacted Steven Eagell in Chelmsford with a telephone enquiry, following our recent purchase of a Toyota Yaris Hybrid 2024. I then spoke to a team member in Milton Keynes named Susan and my goodnes... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We recently purchased a new car and must say we were extremely satisfied with Dan (Sales Controller) who took over our purchase. Very genuine in his approach and made the whole experience a pleasu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Voertuigen en transport

Informatie afkomstig van verschillende externe bronnen

Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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2,8

Alle reviews

(1.381)

243 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I had an exceptional and awesome…

I had an exceptional and awesome experience with Northampton branch. Raja walked with me through all the process and also very patient with me on decision making while Dan finalised the process with patient and care during registration. Kept checking on me the first week to be sure I don’t have any issues and I am enjoying it. Thanks Steven Eagell. I really enjoyed and appreciated your services and support.

27 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Beoordeeld met 5 van de 5 sterren

Great staff

Jessica Bond was a great help when buying the car and continued to support us throughout the whole process. Highly recommend!

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Ed. We wish you safe travels in your new car and look forward to seeing you again soon!

Beoordeeld met 5 van de 5 sterren

Great experience

The staff couldn’t be more friendly and helpful.

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Beoordeeld met 5 van de 5 sterren

Friendly

Friendly, professional service. Thank you Chris for your help and advice with my new car!

7 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Hi Nicky, we're happy to hear you had an excellent service! Please come see us again soon.

Beoordeeld met 5 van de 5 sterren

Bought an approved used Lexus

Bought an approved used Lexus, trading in our car in the process. Dealership dealt with us fairly and transparently throughout - from test drive, to negotiation on price, to prep and handover on exchange day. A pleasant experience and no complaints. Recommended.

27 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you for sharing your experience with us, we're thrilled we could help. We wish you many happy motoring miles in your new car.

Beoordeeld met 5 van de 5 sterren

This is what service should be

This is what service should be. From first contact to collection of our car, every member of the team just couldn't do enough for us. The whole process of buying a car from this company was exemplary.

21 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Congratulations on your new car! Thank you for taking the time to write about your experience. We look forward to seeing you again in the future.

Beoordeeld met 3 van de 5 sterren

Generally a good experience however too…

Generally a good experience however too many instances of the salesperson having to talk to the manager which was annoying and prolonged the sales process far longer than it needed to be. Also since the sale an enquiry has gone unanswered.

5 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Hi, thank you for the feedback. We’re always looking to improve the service we offer and would like to hear more about your experience. If you could send any issues you had in full, including your contact details and the branch you have dealt with to feedback@steveneagell.co.uk, we will investigate further. Thank you.

Beoordeeld met 5 van de 5 sterren

Quick and efficient to respond to…

Quick and efficient to respond to queries, they will try their best to work with your requirements, very honest and knowledgeable sales person.

1 november 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you for the positive rating, Mahria, we really appreciate it, and we look forward to seeing you again in the future!

Beoordeeld met 5 van de 5 sterren

Excellent Service

Had been dealing with another Toyota dealership in Staffordshire. Although they did most of the ground work in getting us to move from Mazda to Toyota, they were struggling to get the model and colour of car we were after. Could see on Autotrader that the Steven Eagell Chelmsford branch had a car that we were looking for. As we were down in Essex visiting family, decided to drop in and see the car. Found the staff to be really helpful, and following a test drive decided to look no further and buy the car. Thanks to Shak Ahmad for making the purchase of the car quick and seamless, and also for his after sales support.

19 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Hi Gordon, we're happy to hear you had an excellent service! Please come see us again soon.

Beoordeeld met 5 van de 5 sterren

Toyota CH-R Hybrid

Brought the car for my wife main reason was I brought a car for myself earlier in the year.Their part exchange was very fair.
The team at Toyota were really helpful I did not feel pressured at all this was a big reason for us going back.
Harry looked after us on both sales a really helpful and knowledgeable young man.
The aftercare is very good as well checking that everything is going well.
Would recommend to anyone.

7 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish your wife many happy motoring miles.

Beoordeeld met 5 van de 5 sterren

I only visited to see what type of car…

I only visited to see what type of car I could get and ended up buying a car we were well looked after and advised well.

26 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you so much for your kind words, Mili. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Beoordeeld met 5 van de 5 sterren

I was not going to purchase a new car

I was not going to purchase a new car. But the good sales man Ebrima convinced me so well.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Jayshree. We wish you safe travels in your new car and look forward to seeing you again soon!

Beoordeeld met 5 van de 5 sterren

Helpful dealer

Very nice, helpful people. As the car I wanted was already sold, they looked for another until they could find me one.

18 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you so much for your kind words, Eniko. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.

Beoordeeld met 5 van de 5 sterren

Great experience

Had a hassle free service from steven eagell, exceeded my expectations very proffesional.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Hi, we're happy to hear you had an excellent service! Please come see us again soon.

Beoordeeld met 5 van de 5 sterren

They have some good cars to sell and…

They have some good cars to sell and Harris sold it well. I am now the owner of a RAV4.

7 november 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new car and look forward to seeing you again soon!

Beoordeeld met 5 van de 5 sterren

Happy Customer

I had carried out a fair amount of online investigation in my search for a new motor. I had decided to go for a C-HR and Damien at Eagell Toyota in Worcester was quickly able to find me exactly what I was looking for. A test drive happened on my first visit and we agreed the deal on the spot. Everyone I saw at Eagell were friendly, Professional and were keen to supply the car I had set my heart on. The car is everything i expected and more. A very happy customer indeed!

28 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Colin. We wish you safe travels in your new car and look forward to seeing you again soon!

Beoordeeld met 5 van de 5 sterren

Thank you, Harry Merrion 😍...

I’m a new customer of Toyota, and I'm trying to find the stamped VIN/Chassis to go to several garages and people, but no one gives me any clues. 

Then I have taken an appointment at the Toyota Dealer to show my car's stamped VIN. I visited Toyota today in Romford, RM3 0DZ, to find my stamped VIN/Chassis number in my vehicle. 

In two minutes in the Toyota showroom, Mr Harry Merrion (sales) showed me the stamped VIN, and I was surprised. Within 10 mins I'm out of the Toyota showroom!!

Thank you, Harry Merrion 😍...

13 november 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Thank you for the positive rating, we really appreciate it, and we look forward to seeing you again in the future!

Beoordeeld met 5 van de 5 sterren

Superb sales service all round

Superb sales service all round. Abdul made the whole experience none stressful and a pleasure

9 oktober 2025
Review zonder uitnodiging
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Antwoord van Steven Eagell Toyota

Hi Gary, we're happy to hear you had an excellent service! Please come see us again soon.

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