storage.com Reviews 178

The customer service rep was very helpful in helping me fulfill my needs

Friendly and fast

The service was very fast and helpful.

They treated me very respectful and were helpful and knowledgeable.

The representative I spoke with was very helpful and great at explaining everything to me.

He was very pleasant and helpful. Pleasure talking to him.

quick and easy, no problems!

The rep was great and got me a great deal !

I would gladly recommend it

Needed a space for a visiting cousin to park a car trailer for a four day visit. I called storage.com and they immediately found a space with great pricing close to our house. The reservation took less than 5 minutes and I got a call from the storage unit manager within 10 minutes. I was very grateful and relieved to be able to make these arrangements so easily.

Thanks!

Very professional

I was in immediate need of a storage facility, so I found storage.com online.

Plus: their website was easy to navigate, and the user experience was very positive. It was fast and easy to locate a nearby facility, and just as easy to reserve an available storage space.

MINUS: The first facility (BA Self Storage in Los Angeles) was open, but there was no staff in their office. A sign on the window stated that they were on-site doing maintenance, and gave a number to call for service.
I called the number and left a voicemail. After waiting five minutes, I called a second time, again leaving a voicemail. After waiting another ten minutes, I decided to call storage.com for service.

Plus: I reached a storage.com representative almost immediately. I told that I'd been waiting fifteen minutes for service at the facility-- the rep apologized and offered to call the facility personally. He placed he on hold and called the facility. Someone finally showed up as I waited on hold-- he didn't greet me or apologize for keeping me waiting, he just walked into the office.

Plus: I decided that I wanted to do business anyplace other than BA Self Storage. When the rep got back on the phone, he asked if I was being served. I told him yes, but that I'd rather go to another facility . The rep was not only very professional in handling my request, he also quickly reserved another space that had just become available less thana mile away.

Plus: The second facility, Extra Space Storage in Hollywood, was a 180-degree turn from BA Self Storage. The manager, Martin, greeted me upon arrival, asked about my needs for storage and gave me available options. I'd chosen a space and completed our transaction in less time than it took for anyone at BA Self Storage to even show up to the office.

An occasional review of storage.com's network of clients should ensure a consistent level of professionalism and quality of service. If not for the considerable ding from BA Self Storage, this would be a five-star review. Still, I'd recommend storage.com to anyone who needs a nearby storage facility.

My representative was very helpful and patient with me, working through to find the best location and price.

The gentleman I spoke with was both patient and very thorough. He found many options for me and I'm happy with the results.

Excellent job helping me find a storage facility at a great price. Better then the price that I found.

Ryan, amazing.com!!!!!!!!!!!! Very knowledgeable and detailed oriented. The storage facility he recommended is very closed to where I live and at a reasonable rate. Climate controlled and state of the art security which I can appreciate. Thanks again for all of your help and information.

I called to reserve a unit. The email confirmation never arrived, although this survey did!
I called back to ask for the confirmation email and I was told that there was no way to re-send it. The confirmation is NOT in my junk mail box. Very poor service!

I thought I was transferred to another "800" style marking company but Abby helped me locate an available storage space close to home with a special promotion attached! Thank you!

Mike Mueller

Fanominal customer service

I'm wary of websites where someone calls me to give me a quote. I'm used them being pushy like used car salesmen. That was not the case here. He was helpful and answered my questions without being pushy.