Storage King USA Reviews 

Horrible customer service, even when they are in the wrong for not completely notifying all tenets of the change in name. Refused to believe me when I told them that I had no idea of the change, even when they admitted to getting my email wrong. Created a huge ordeal over posted late fees rather than just removing them from the beginning. As long as I’ve been with the facility, I’ve never seen horrible customer service such as the present.

Great service. Very few problems.

Our Storage Facility in Columbia, TN was just purchased by Storage King within the last 3 months and we had been a tenant through two separate owners prior to Storage King purchasing the facility and had not one problem ever and the owners were friendly and helpful... since the purchase by Storage King, nothing but problems. We were not sent a letter or email that the change had happened and then received a email stating that our rent would be going up from 169.00 including the insurance to $271.00 with minimum insurance, which I found out that my homeowners covered it anyway... The email stated that this was the 30 day notice and the bill was due upon June 15th... well the email was dated the 24th of May, which is not 30 days.... then I received an invoice from Storage King for the original amount which was totally confusing, and I had paid the amount I was ask to pay $140.00 in the office when I inquired about the change in management... then was told that I have to pay the new amount .... totally unorganized and not the least bit helpful not to mention you can never reach anyone on the phone.....
Finally moved out yesterday to a nicer facility closer to my residence and the pricing is in line with my storage unit I had for 17 years.....
Terrible .... never rent there if you can help it......

No one answers the phone or calls back. Called over several days.
though the door had an open sign, the door was locked and no one around.

The new manager it’s so disrespectful rude and vulgar to your clientele as I was trying to get an issue resolved in the office while waiting in line watched her run to new customers away and completely disrespect three of your existing customers talks over people doesn’t listen to what the clientele is even trying to address and neverResolvesthe issues

You can not keep my credit card info straight. Every month I have to come in to straighten it out. Very poor record keeping.

Columbia TN: they bought out previous owner. Had my storage units for 8 years then they raised the rates more than double without warning. I was paying $185 for two and it went to $420, primarily for a climate controlled unit. They advertise for new customers at much cheaper. I called, no answer, asked manager to call me. No call back, just a penalty for being 5 business days late, on Monday morning after I had called on Friday morning. SO negligible courtesies, indifferent service. A locker is just a locker, but these people care NOT AT ALL.

The manager was very pleasant and explained everything to me an if I needed anything to let her know.

Robovault in Ft Lauderdale was outstanding when it was locally owned. StorageKing now owns Robovault's facility. Service is plain bad. No one answers the phone. Ever. Messages about updating a credit card for autopay were not returned. The SK website said it did not recognize my credentials after two years of ownership by SK. I could not transact routine business online, such as making a payment to avoid penalties, as a result. I am moving to a locally owned facility. Buyer Beware.

Storage staff is nice and friendly. Storage units are large and clean.

To whom it may concern,
Absolutely terrible first experience. I was leaving my trailer and was exiting the storage yard at 5:20 pm. Closing is 530 pm under your new management. The gate would not open for me to exit the yard, the walk through door was locked, so I was trapped like a caged animal. I banged on the back of the building window to get someone's attention in the office because the intercom is broken at the key pad. I waited several minutes caged not knowing how I would get out or get my truck out. I plan to break my lease as I do not want to ever feel trapped in a fenced yard. I felt completely helpless. Word to you fix the lot with equipment that works.

I have been a customer since 2013 and I needed a little more space. I contacted the office and I had another unit in less than a week. Awesome staff very professional.

The management helped me quite extensively with purchasing a storage slot. Explained the rules of the facility, and were very courteous, and professional.

The ladies that work there were very nice did an excellent job i felt very comfortable and secure to leaving my property at your facility

Terrible business skills. Watch your autopay with this place. New owners, changed monthly rate I had with Cube Smart and never informed me. They used the excuse , they did not have proof of personal insurance coverage for my unit yet they clearly knew I was only paying 18.95 a mouth / proof of insurance on file with Cube Smart. 4 months over charged. Owner is rude, non stop talking only to say she will not be refunding me the previous months I was overcharged. I now have a formal complaint against storage king for withdrawing funds from my account without an agreed contact to the new price they were charging me.

Great place for storage!!!!

LOOK NO FURTHER! In short, the new management at this facility is doing an incredible job- you will be met with fair prices, great customer service, and convenient access to what you need.
The long of it- I feel like storage facilities/U-Haul rentals can feel a bit like having your car worked on- you feel like you need to read all the fine print or you might get ripped off...BUT NOT HERE. We signed our storage unit contract and then the very next week the facility changed ownership, which meant they changed management- and let me tell you, this manager, Brandon, is looking to build a reputation in a community he now calls his own. He is courteous, understanding, and a pleasure to work with. He gives it to you straight, and from the multiple interactions and rentals we've done through him, you can trust that he will do his best to help you walk away as a satisfied customer. I HIGHLY recommend Storage King as a storage unit facility, and as a U-Haul rental facility.

Started out as a customer under old management ( 2017) a true delight to work with. Every Month there is new change. Company does not answer calls or return email messages. Have been locked out of online access repeatedly gate codes erased, poor customer service each month and I will be moving on soon. This is what happens when a local business is bought by out of towners who don't understand local business.

I have rented space at this facility since 2012. The rates have become extremely expensive and will cause me to seek alternative space.

Terrible experience; we definitely don’t recommend them!! New ownership / management didn’t retain any of our info from past many years and other numerous management/ ownership turnovers. Required insurance that we were unaware of (on TWO units); that we did not authorize and most importantly did not need as our Allstate policies sufficiently cover off premises possessions. New management has refused to refund these erroneous charges; salt in the wound given how exorbitantly their rates have increased. We’re definitely exploring other local storage options after being treated so badly, haven been loyal customers of this location for so very long.