Chacktok Reviews 

A Very Disappointing Experience – Refund Still Outstanding

I purchased this machine in June, but when it arrived, its performance and condition fell far below my expectations. I contacted the company to explain the issue, and their team instructed me to return the item.

I returned the machine on September 16, expecting the refund process to be straightforward. Unfortunately, more than a month later, I am still waiting for my money.

Since returning the item, I have received one explanation after another, ranging from inspection to warehouse confirmation and inventory processing. Despite repeated follow-ups, my refund remains unresolved. What makes this particularly frustrating is that I have to keep chasing the company for updates rather than receiving clear communication and a definite resolution.

This experience has caused me significant financial stress and has affected my ability to manage my financial obligations, including concerns about the impact on my credit score.

I have contacted support email for Marvel and marketing email for Chacktok for in an attempt to resolve this matter. As of my review, the issue remains unresolved.

I am extremely disappointed with both the product experience and the way the return and refund process has been handled. When a customer receives a product that does not meet expectations, follows the company's instructions to return it, and then spends over a month chasing a refund, it raises serious concerns about customer service and accountability.

I am sharing my experience to inform other potential customers. I sincerely hope the company takes responsibility and processes my outstanding refund without further delay.

I am not giving up until this matter is resolved

ChackTok is a solid, and reliable app for photobooth owners. I've been running my photo booth setup on ChackTok for years now. The app is super user-friendly, and the fact that I can run it on Android or iOS makes life way easier. Plus, being able to plug in my DSLR or GoPro provides excellent quality photos that customers appreciate. Overall, it’s a reliable software that can be used for all types of events.

I love Chacktok app… I use it for my 360 and open air photo booth… Great quality and gives you the option to explore many different uses .. I would recommend this app 100% to anyone looking to get in the business of purchasing a camera or booth … Best app to me hands down!!!!

Used ChackTok to set up a 360 booth for a birthday event and was genuinely impressed by how much the app handles on its own. Built the event template in maybe 20 minutes using their visual editor, connected the booth via Bluetooth, and sharing was live via QR code before guests even arrived. People got their clips instantly — no one had to ask where their video was.
The custom video mode was something I didn't expect to care about and ended up using at every event since — you can mix slow motion and normal speed in the same clip which makes the content look a lot less cookie-cutter.
Pricing is reasonable, especially if you go the bundle route and get hardware included. Learning the template editor takes a couple hours but it's not bad once it clicks. Would recommend for anyone running photo or video booth events.

Outstanding customer service, quickly responding solved my issue with no hassle. I love it. Im a customer for life

Best customer service experience!! I had an issue so i contacted them and i got an immediate response!! You dont see that every often! There was no run around!! We tried troubleshooting but once it was confirmed my ring light did not work they offered to replace it! No hassle of sending the whole thing back! I already picked out my next item from this store!! Best customer service!!!

I am a 360 PhotoBooth owner and new to the scene. I am finding the use of my 360 photo booth along with the Chacktok software to be going pretty smoothly! I like some of the new little upgrades that I am seeing in the software e.g. being able to add a text sticker after the photo is taken. I know Chacktok continues to build new and cool templates for users and this is appreciated! Our guests love the slow motion and boomerang modes. I am able to create personalized and custom backdrops for customers easily and they are are breeze to work with in Chacktok's software.

Like others using this equipment, I recently needed to request new wheels for my flight case as they had snapped off. Chacktok responded right away with a promise to send me 4 new ones without hesitation - this quick and positive response was greatly appreciated!

Thanks for your continued work to improve and advance your products Chacktok! It’s nice to see new things in your software while maintaining a simple interface for us newbies!

when i first used this app on an Android, there was a option to just use the " camera" option to make quick videos and to edit them on the fly, now you can only create events and youre locked into the set up chosen at create event. the Iphone has that option. i am seriously frustrated with this app. there is no way to just make a fun video sittig in the backyard with my kids and let them fool around with editing. poor job guys, please make it user friendly like the iphone...and how you had it like 3 weeks ago.

App its working, cant say anything bad. Can be just more video options, like normal and slow backward or something like this.

Overall, I am happy with this app.It is easy to use. I would like to suggest that the adding music process is easier.

I have asked multiple times to cancel my subscription and sent many emails and got one back saying it was canceled only to have a follow-up email saying thank you for my renewal of the subscription.

Love every moment of using the product and software

Mal, porq yo no hice la compra y me la debitaron automáticamente de mi cuenta sin autorización, ya va pasando 2 veces … espero me solventen porq no estamos para estar regalando el dinero

Too much condition
No feature to mute mic
No solution to share to android mobile

It was great to work with Chacktok. It is easy to contact if there is any problema. They are always improving the app

My Photo 360 Booth videos are the best with Chacktok. My friends and clients love seeing themselves boomeranging on the screen. It is very easy to add an overlay and I added some very nice ones that I made. The learning curve to get my settings right was a little steep but just because I was going through a tough time in life. There were videos on YouTube that helped me a lot.
After I learned how to use the ChackTok Store to purchase my plan, I was off and running. That page could be more user friendly.