Les vapes ne tiennent pas longtemps et malgré la garantie de deux ans Aucun retour mail, site rien Bien entendu on ne peut pas appeler non plus Et je sais que sur cette avis j'aurais un messa... Toon meer
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Lees wat reviewers zeggen
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Toon meer
Bedrijf heeft geantwoord
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Toon meer
Bedrijf heeft geantwoord
I input the incorrect shipping address, and with very deft actions by Geekvape, and their emplyees, a new, and correct, shipping label was made, placed on my package, and sent to me. I cannot say how... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contactgegevens
Verenigde Staten
- store@geekvape.com
- store.geekvape.com
3,5
Gemiddeld
319 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Les vapes ne tiennent pas longtemps et…
Les vapes ne tiennent pas longtemps et malgré la garantie de deux ans
Aucun retour mail, site rien
Bien entendu on ne peut pas appeler non plus
Et je sais que sur cette avis j'aurais un message automatique, identique à tous
disant vs pouvez contacter le sav sur site ou mail
Qui ne donnera aucune réponse
Honteux !
15 oktober 2026
Review zonder uitnodiging
Great response time with customer…
Great response time with customer service & quick to ship.
2 juli 2026
Antwoord van Store Geekvape
We really appreciate your kind feedback! We will keep up the good work.
Fast and accurate description
Fast and accurate description. Will definitely buy more from them
10 september 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
We appreciate your positive feedback! Glad that the item description is accurate for you. Hope to serve you again soon.
Everything Geek vape sells I trust it’s…
Everything Geek vape sells I trust it’s always top quality and I have never had to return a product I don’t work for them and I really don’t like giving reviews but I make an exception for them and not for any other reason than I like their products period they will send some measly 5 dollar off my next purchase, I haven’t used one yet because I by that time have bought everything I need for the next few months 5 bucks come on really!😝
16 september 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Thank you so much for this wonderful review and your trust in our products! We really appreciate your support. We’ll keep working hard to maintain our high quality.
I love Geekvape
I love Geekvape! I’ve had the Aegis Hero Q for over two years now and I still have no issues with it! And the battery still stays charged and I maybe have to charge it once a day!
23 september 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
We really appreciate your support! Happy to know your Aegis Hero Q works perfectly after two years with good battery life.
Wenax and Q pods
I really like the Wenax Q pro but every one of the Q pods I purchased at the same time have leaked. I've had to change them out within just a few days - frustrating.
9 september 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there,
Thank you for your feedback. We’re sorry to hear all your Wenax Q pods leaked shortly after use, and we totally understand how frustrating this is.
Please try these troubleshooting tips for Wenax Q Pro pods:
1. Do not overfill. Leave a small air gap instead of filling to the very top, to avoid pressure buildup.
2. Check that the silicone fill plug is fully sealed after refilling. Inspect the pod O-rings for damage.
3. After refilling, leave the pod upright for 5 minutes to fully prime the coil before vaping.
4. Avoid very hard/aggressive draws, which can flood the coil.
5. Always store the device upright when not in use. Laying it on its side commonly causes leaking.
6. This pod works best with 50/50 nic salt e-liquid. Too thin high-PG juice is more likely to leak.
If you have tried all the above and the pods still leak, please share clear photos or short videos showing the leakage. We will review your case.
Best regards,
Geekvape Support
Ease of ordering & quick delivery
Ease of ordering & quick delivery! Going to order some more coils now!
3 september 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Awesome! We really appreciate your kind words. Enjoy your new coils, and we look forward to your next order.
Blowing hot syrup to my lips
Blowing hot syrup to my lips. I've tried everything. I cant get close. It's extremely hot and burns my lips. I can't use it. I've tried everything. Why is it blowing and not allowing me to draw. It's worthless. Very unhappy with this product and, at this point I think it's dangerous.
9 september 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the inconvenience you've experienced. To expedite your after-sales request, kindly share:
Required Information
Media Evidence
•📸 Photos/Videos: Clear visuals of the issue (e.g., damaged product, missing parts)
•📝 Order Number: #[Insert Your Order Number]
Please email materials to store@geekvape.com (to prioritize your case).
Next Steps
•Our team will review within 24 hours of receipt.
•For urgent cases, reply to this email with "URGENT" in the subject line.
Thank you for helping us serve you better.
Good selection of products
Good selection of products, the ordering process was quick and easy and the shipment was quick. I’ll be ordering from them again. Highly recommend this company.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Thank you so much for your kind words and recommendation! We're delighted to hear you had a smooth ordering and shipping experience. Looking forward to assisting you with your next order! 😊
Good prices and quick delivery.
Good prices and quick delivery.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Glad to hear you’re happy with the prices and delivery! Let me know if you need any help with your Geekvape device or order. 😊
Everything went excellent
Everything went excellent. The package was not damaged at all and arrived rather quickly.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Thank you for sharing your positive experience! If you have any questions or need support with your Geekvape product, I'm here to help. 😊
Would not honor there warranty because…
Would not honor there warranty because I’m in Canada
18 augustus 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
I purchased their Aegis Legend 5 Kit…
I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumables you use with the vape tank for 90 days. The Aegis unit they provide zero warranty for. That makes no sense. So I asked the employee do you really provide no care that your product sucks? He says the owner has chosen to not warranty the product itself because it's only 35 bucks to replace and it's cheap Chinese products. That's got to be the biggest load of #### I've heard from a business ever.
29 juli 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
Good products
Easy shopping.Items generally in stock.Fast shipping.Just wish shipping was free!
2 juli 2026
Antwoord van Store Geekvape
Thank you for your feedback! We’re glad you find shopping easy and our stock and shipping fast. We appreciate your suggestion.
I love the geekvape products and the…
I love the geekvape products and the customer service the company provides is 100% amazing. I will continue to purchase from Geekvape directly for many years into the future!
28 oktober 2025
Antwoord van Store Geekvape
Hi there! We’re so glad you love our products and service. Thank you for your support, we can’t wait to keep bringing you great experiences for years to come!
Antwoord van Store Geekvape
Thank you so much for loving Geek Vape! We’re super glad you enjoy our products. Feel free to hit us up anytime if you need help later.
No support for a stolen package bought…
No support for a stolen package bought package insurance not delivered yet
1 juli 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there! So sorry for the stolen package. We originally shipped your order as scheduled, but your package was stolen mid-transit. Normally, the recipient should contact the logistics carrier to file a compensation claim for this incident. To save your time, however, we have already arranged a reshipment for you several days ago. Did you not receive our previous email regarding this?
Below are the key shipping details:
Order Update
✅ Status: Shipped via GOFO ⏳ Estimated Timeline:
Tracking Updates: Available within 1–2 business days.
Delivery Window: 3–5 business days. (Please note that occasional delivery delays may occur due to weekends, long-distance transportation, peak shipping seasons, sorting errors, adverse weather, wildfires and other unforeseen factors.)
Next Steps You can monitor your package's progress on the GOFO Tracking Portal using the link below:
https://www.gofo.com/us/track?searchID=GFUS01063632263360
Thank you for your patience and support.
"In Stock" order changed to "Pre-Order"
I placed an order for a product that was in stock, and shipping from the USA warehouse. Five days have passed, so I emailed them for an update, and now the website says "Pre-Order". I have emailed them to send whatever color they have in stock or refund me. I will update the review when I hear from them.
UPDATE: I received an email saying that the product I ordered was a "New Item" which was NOT true, and that it would be shipped in 1-2 business days. It's now been 5 days, and the tracking number only says "Pre-Shipment information received, awaiting item"
I would bet my left foot that they're waiting for a shipment from China to their warehouse, then shipping it to me. The item is NOT a new item, and the website said "IN STOCK AT USA WAREHOUSE"
It's now been 10 days since I placed this order, and the item hasn't even shipped yet. The worst part is that by them creating a shipping label without actually shipping the item, they effectively trapped me into a situation where I can't even asked for a refund, or to cancel the order because by their definition, the item has technically been "shipped"
DO NOT ORDER FROM THIS COMPANY!
10 juli 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Dear Customer,
Could you please provide the following information:
Relevant screenshots related to your issue (e.g., order confirmation, payment receipt, or error messages).
Order identification: The name or email address used when placing the order.
Payment verification: The last four digits of the bank card used for the order.
We sincerely apologize for any confusion caused by our product labeling.
To clarify:
"In Stock" Icon: This generally indicates items available in our UK warehouse or other colors/models of the same series.
Accurate Status: The status shown at the time of purchase is only the accurate indicator.
"Pre-order": The item is currently out of stock.
"Add to Cart": The specific product you selected is in stock.
For our shipping policy, please visit: https://store.geekvape.com/pages/shipping-handing
Great device
I was a little disappointed that it didn’t include batteries, but the device is pretty amazing 🤩. I still need to learn its features, and I need to find a juice that I like.
30 juni 2026
Review zonder uitnodiging
Antwoord van Store Geekvape
Thank you for your feedback!
Regarding Batteries: As stated in our product listing, the Aegis Legend 5 kit does not come with batteries included.
Specification: External Dual 18650 batteries (not included).
Purchase: We do not sell batteries directly, but they are readily available for purchase locally or online.
Important Note: Please ensure the batteries have a flat top (flat surface on both ends). This is required to ensure the battery door closes properly.
Regarding E-liquids: The Aegis Legend 5 is compatible with a variety of e-liquids, including both freebase and salt nicotine options.😊
Antwoord van Store Geekvape
Glad to hear you're enjoying the new tank and the fast shipping! If you need any help or have questions about your Geekvape products, feel free to ask. 😊
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