Pleasant texture, and I like that it is a clean natural product without synthetic chemicals. However, I have not been able to use it regularly enough to observe positive effects on my skin because it... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radianc... Toon meer
Bedrijf heeft geantwoord
I had ordered the eye cream & the night cream because they are my favorite skin products for the face. They were delivered damaged or rather just the eye cream along with the packaging was damaged.... Toon meer
Bedrijf heeft geantwoord
I have been using Purity Woods organic products for a couple of years. I first saw them advertised on FaceBook. Brian Vaszily has really done a tremendous job with this company. Now, I only use Puri... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1144 E State St, 60134-2439, Geneva, Verenigde Staten
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
4,0
Goed
43 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleasant texture but strong scent
Pleasant texture, and I like that it is a clean natural product without synthetic chemicals. However, I have not been able to use it regularly enough to observe positive effects on my skin because it has a strong scent that bothers me and lasts for hours. I find it regrettable not to choose a lighter and more delicate fragrance for an eye-contour cream. After months of irregular use, I have used less than half of a bottle.
30 oktober 2025
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for taking the time to share such thoughtful feedback. We're glad you're enjoying the texture and that our clean, natural formula aligns with what you're looking for in your skincare.
We're sorry to hear the scent has been too strong for you, especially in a product meant for the delicate eye area. Because we use only natural ingredients and no synthetic fragrances, the aroma comes from the botanicals themselves, and we understand that not everyone experiences it the same way. Your comments about wanting a lighter, more delicate option are really valuable, and we've shared them with our product team.
Thank you again for your honesty — it truly helps us improve.
Warmly,
The Purity Woods Team
Can't Reach Customer Service
I ordered a product and then was asked to add another product to the order. I clicked the link and another order was created and my credit card was charged without giving me a chance to review it. I replied order confirmation email right away and asked to remove the 2nd product. Two days passed and I haven't received a reply. I called customer service a few times, but couldn't reach a representative. I also used the live chat on their web site, but they only replied once, then stopped chatting with me.
The following is the chat conversation:
"On Wed, Oct 07 2026, at 08:10 PM, Yiwei wrote:
This is really a bad experience
On Wed, Oct 07 2026, at 07:32 PM, Yiwei wrote:
Hello
On Wed, Oct 07 2026, at 07:17 PM, Yiwei wrote:
Are you still there?
On Wed, Oct 07 2026, at 07:07 PM, Yiwei wrote:
Please cancel this order (order # ) and refund me the charge.
On Wed, Oct 07 2026, at 07:05 PM, Yiwei wrote:
But I haven't received a reply and don't see a refund on my credit card.
On Wed, Oct 07 2026, at 07:03 PM, XXX wrote:
Thanks for reaching out! We typically reply in a few hours.
On Wed, Oct 07 2026, at 07:02 PM, Yiwei wrote:
I ordered a product two days ago. Then I was asked to add another product to the order. I clicked the link and another order was created and my credit card was charged without giving me a chance to review it. I received an order confirmation email and reply the right away to ask removing the product from the order. Two days passed and I haven't received a reply. The 2nd order # is xxx."
I finally received an email back on 10/8 saying "Unfortunately, it looks like your orders have already shipped! Therefore, we cannot cancel this order for you"
- Update 10/10. Purity Woods team resolved the issue satisfactorily.
5 oktober 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Hi Yiwei,
Thank you for telling us about this, and I’m sorry for how it went. We looked into it and found that our ticketing system wrongly marked your first email as spam. That’s why you didn’t hear back after you asked us to remove the second product. It’s no excuse, but it explains the delay, and we’re fixing that filter.
I’ve passed your case straight to our Customer Service Director, who is already trying to reach you using the contact details on your order. She’ll go through both orders with you and make this right, even though they’ve already shipped.
I also want to apologize for the chat on October 7th, where your messages went unanswered. We’re reviewing why that happened, along with the way our add-on offer works after checkout, so that no other customer ends up with a second charge they didn’t expect.
If you’d like to reach us first, please reply to any of our emails and mention this review. It will go directly to her.
Warm regards,
The Purity Woods Team
Great company and great products
Great company and great products. I recieved one item that was not sealed properly. I contacted the company and Kristin answered my email promptly and solved the problem. I received a product to replace the product in question.
Great customer service!!
Thank you Kristin and Purity Woods
Kindly, Constance
3 augustus 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Hi Constance,
Thank you so much for taking the time to share your experience and for your kind words about Purity Woods and our products.
We're really sorry to hear that one of your items arrived not sealed properly, and we're grateful you reached out so we could make it right. We're so glad Kristin was able to respond promptly and get a replacement to you quickly.
We appreciate you highlighting the great customer service. It means a lot to hear that Kristin helped resolve things smoothly.
Thank you again for your support and for giving us the chance to earn your trust. We truly appreciate customers like you.
Warmly, The Purity Woods Team
They replaced my lost products for free
I misplaced two of my three maple moisturizers And decided to write them about it and they sent me two replacements for free❤️🥰🥹😍😭
I love their products have been using it for the past couple years it’s the first product that I feel anxious to run out of always trying to have it on hand. Love how it makes my skin look and feel.
28 juli 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for this! We're so glad we could get those Maple Moisturizers back in your hands. It genuinely makes our day to hear it's become a staple you never want to run out of — that kind of loyalty means the world to us. Thanks for taking the time to share this, and for being part of the Purity Woods family these past couple years!
I bought the Age Defying Eye Cream for…
I bought the Age Defying Eye Cream for $69.00, and I drinks to spend that much in eye cream, but I saw good things, do I bought it. Well needless to say, it was a waste of money!! I used it religiously and there were no changes. I got a better result with Oil Of Olay eye cream. Dint waste your money!
15 juli 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Hi there, thank you for sharing your experience with the Age Defying Eye Cream. We're sorry to hear it didn't deliver the results you were hoping for — we know how frustrating that is when you've invested in a new product.
We take feedback like this seriously and want to make it right. Our customer service team will be reaching out directly to get this sorted for you. We stand behind our products and appreciate you giving us the chance to make it right.
— The Purity Woods Team
I have been using purity for about 2…
I have been using purity for about 2 years. My skin glows. It is soft and supple.I am 70 and get constant comments . I have shared these products with many friends. This is an outstanding product! First in class. Love the scent! My husband comments on my skin daily. I love that it is organic and chemical free. Clean products that nourish my skin. Thank you! And customer service is prompt and helpful. Thank you!
7 juli 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for sharing this, and for being part of the Purity Woods family for two years! We love hearing that your skin is glowing and that your husband and friends are noticing the difference — that's exactly the kind of result we hope for. It also means a lot that you trust us enough to recommend our products to people you care about.
Thank you for the kind words about our customer service team too — we'll be sure to pass that along to them.
Best customer service
I had ordered the eye cream & the night cream because they are my favorite skin products for the face. They were delivered damaged or rather just the eye cream along with the packaging was damaged. Being disappointed I reached out to Kristin at the customer support & explained the situation and she immediately sent the new item & apologized for the mishap. I did not have the least bit of trouble getting my refill & now that is real customer service. I love all the products & am faithful on renewals. I am 87 years old & have many compliments on my skin. Elizabeth
24 juni 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Elizabeth, thank you for your wonderful message. We’re sorry the eye cream arrived damaged, and we’re glad Kristin was able to resolve it right away. Your loyalty and the compliments you receive on your skin at 87 mean so much.
Love it!
I have been using Purity Woods day and night cream for about a year now. My face looks smoother with less fine lines. My husband recently commented on how gorgeous my skin looked and he always says …”you smell beautiful!” just after I’ve put moisturiser on my face. 🥰
16 juni 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for this wonderful review! We're thrilled that the day and night creams have become part of your routine and that you're seeing smoother skin with fewer fine lines after a year. Compliments from your husband on both your glowing skin and the lovely scent are the best kind of validation! We're so grateful to have you as part of the Purity Woods family. Here's to many more years of beautiful, radiant skin! 💛
Purity Woods excellent organic products
I have been using Purity Woods organic products for a couple of years. I first saw them advertised on FaceBook. Brian Vaszily has really done a tremendous job with this company. Now, I only use Purity Woods. I have roscea and it is extremely important to me to use only organic products on my face,
When I have had a rare issue, Kirsten in Support has been wonderfully helpful. I really appreciate this kind of excellent customer service.
11 mei 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for sharing this, and for being part of the Purity Woods family for the past couple of years! It truly means the world to hear that our organic products have become a trusted part of your routine, especially given how important gentle, clean ingredients are for rosacea-prone skin. Brian and the entire team pour their hearts into creating products we'd feel great using on our own families, so your words are deeply appreciated. We'll also make sure Kristen sees your kind shout-out — she'll be thrilled! Thank you again for your loyalty and for taking the time to share your experience. 💚
Marketing & "Maple Washing"
I was very interested to try one of their products - was looking for a good quality Canadian product which their Age Defying Dream Cream claims to be. But when I went to purchase it I noted that the price was in US$(?). I also note that they were offering "free shipping" but also only to their US customers?! So we have a product being "made in Canada" where the company will cover the shipping costs to their US customers but will charge their Canadian customers shipping fees(IN US$$). That's a hard NO! for me & I hope other Canadian customers as well!
The US Company needs to update their marketing strategies. We, in Canada, call that "Maple washing".
5 mei 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you for your interest in our Age Defying Dream Cream. We want to clarify a few things: Purity Woods is a US-based company, and our product is manufactured in Canada. Both of those statements are accurate, and we don't market ourselves as a Canadian company - we market the product as Canadian-made, which it is.
Regarding pricing and shipping: we are a US-based business. We offer international shipping as a convenience for customers outside the US, but cross-border shipping costs are genuinely high, which is why free shipping promotions are typically limited to domestic orders. To offer free shipping within Canada, we would need to operate a separate fulfillment facility there, which would significantly increase our overall costs and ultimately affect product pricing for all customers. This is standard practice for most cross-border retailers.
That said, we'd love to have you as a customer. If you reach out to us at customerservice@puritywoods.com, we're happy to help you place an order and discuss shipping options.
I have been using Purity Woods Skin care for a number of years.
I have been using Purity Woods Skin Care products for several years mostly the age defying serum and day cream. I trust them because they are organic and third party tested. I just started using the night cream. I love them all! They are light and creamy and have a wonderful delicate smell. The service has been great and when I have asked for advice or help with an issue, they were prompt and very helpful with resolving my issue. I will continue to buy and use these products as I am very happy with their results.
7 april 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for this wonderful review and for being such a loyal part of the Purity Woods family for so many years! It truly means the world to us to hear that the Age-Defying Serum, Day Cream, and now the Night Cream have become trusted parts of your daily routine.
We're so glad the lightweight, creamy texture and gentle scent have been a joy to use — and even more importantly, that you're seeing real results! Knowing that you trust us because of our organic ingredients and third-party testing is exactly why we hold ourselves to those high standards.
We're also thrilled our customer service team has been there for you when you needed them. Your satisfaction is always our top priority.
Thank you again for your continued support and kind words. We look forward to being part of your skincare journey for many more years to come! 🌿
AMAZING COMPANY & SUPPORT
I have been using Purity Woods for over 5 years. I am now 69, and I constantly get almost embarrassing compliments on my skin - even with no make-up - a senior woman's best friend. I also subscribe to the many Health and Longevity Summits and I am always impressed with the quality of information and guest speakers. A 1000% A+++ rating!!
22 februari 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for sharing this — five years with Purity Woods is an incredible milestone, and we’re truly honored to be part of your daily routine. Hearing that you’re receiving so many compliments on your skin, even without makeup, absolutely makes our day.
It also means a lot that you’ve been enjoying the Health and Longevity Summits. We put a great deal of care into choosing speakers and creating content that’s genuinely useful, so your feedback is deeply appreciated.
A 1000% A+++ rating is the kind of note that puts a huge smile on our faces. Thank you for your trust, your loyalty, and your kindness — we’re grateful to have you in the Purity Woods family.
Didn’t work for me
Used this product for 4 months and my skin kept getting worse. Developed dry patches around brows and nose that wouldn’t go away. Skin looked worse than when I used the $10 Korean crème. Have switched to Wild carrot and in three days all scaliness was gone. Don’t know why it didn’t work for me.
13 februari 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you for taking the time to share your experience. I’m truly sorry to hear that the product didn’t work well for your skin — everyone’s skin responds differently, and it’s disappointing when something doesn’t deliver the results you hoped for.
We never want anyone to feel stuck with a product that isn’t a good fit. That’s exactly why we offer a 60‑day money‑back guarantee, and we’re more than happy to honor that for you. Just reach out to our support team and we’ll take care of the refund right away.
I’m glad you’ve found something that’s working better for your skin now, and I appreciate you giving our product a try. If there’s anything else we can do to help, we’re here for you.
Best customer service!
I really appreciate Purity Woods products. I am glad to know that I am using something that is safe for my skin. I especially appreciate their excellent customer service. One product I ordered arrived and it was damaged in transit. They immediately responded and sent me another. Thank you Purity Woods!
10 februari 2026
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for sharing this. We’re thrilled to hear how much you’re enjoying the Purity Woods products, and it means a lot to know you feel confident using something truly safe for your skin.
We’re especially glad our team was able to take care of the damaged‑in‑transit order right away. Making sure you’re supported — and never left waiting — is incredibly important to us.
Thank you again for your kind words and for being part of the Purity Woods family.
I have been loving all my Purity Woods…
I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radiance to my complexion.
I especially appreciate such a thoughtful company. Brian is wonderful. He offers so much to educate others for health and well being. He has a beautiful outlook to life especially with his humorous dad jokes.
I love to continue to support his company.
22 november 2025
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for sharing your experience with Purity Woods! We’re thrilled to hear that the Dream Cream, Eye Cream Serum, and Night Cream have been helping your skin feel firmer and more radiant. It means a lot to us that you feel you’re taking the best care of your skin with our products.
We also appreciate your kind words about Brian and our company’s mission. His dedication to educating and uplifting others — with a touch of humor — is something we’re proud to share with our community.
Your continued support inspires us to keep creating thoughtful, effective products and resources for health and well‑being. We’re grateful to have you as part of the Purity Woods family!
I ordered both the dream cream and the…
I ordered both the dream cream and the anti-aging night cream a couple of years ago and found that both creamed a foul odor to them. That in itself turned me off. If they could improve the scent I would be willing to got try them again.
19 november 2024
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you for sharing your honest experience with us. We’re sorry to hear that the scent wasn’t what you expected, and we truly appreciate your feedback—it helps us improve. We want you to feel completely confident trying our products again, which is why we offer a 60‑day, no‑questions‑asked money‑back guarantee. If you decide to give them another try and the scent still isn’t right for you, you can return them hassle‑free. Your satisfaction means a lot to us!
Shout out to customer service
Shout out to customer service. When I tried to return a product after the 60-day refund window, they offered me a different product free of charge. Quick courteous response time and no questions asked. I'm looking forward to trying the new serum.
10 november 2025
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for the kind words! 🌟 We're thrilled to hear that our customer service team was able to turn your experience into a positive one. It’s always our goal to go above and beyond, and it means a lot to know we hit the mark. We hope you love the new serum — let us know how it works out for you!
I love Purity Woods
I love Purity Woods! It’s absolutely the most effective and cleanest products, that I’ve ever researched and used. My favorites are Age Defying Dream Cream, Age Defying Night Cream, Age Defying Eye Cream and the Elastin Boost Hyper Lift Serum. The product consistency is luxurious, applies beautifully and absorption is miraculous in hydrating! Great customer service and Brian V. is an expert in all things of healthy longevity!
27 oktober 2025
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for your incredible feedback! We're thrilled to hear how much you love Purity Woods and that our Age-Defying line has become a favorite in your routine. Your description of the product experience—luxurious, beautifully applied, and deeply hydrating—is exactly what we strive for.
Kristin was so helpful
Kristin was so helpful! Above and beyond! Thank you! And love the products!
17 oktober 2025
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for your kind words! We're thrilled to hear that Kristin went above and beyond to support you — she's truly a gem on our team. And we're equally delighted that you're loving the products. Your enthusiasm means the world to us!
Organic B complete
I have been using products purchased from Purity Woods for quite some time. The organic B complete has been an excellent source of B vitamins since I follow a plant based diet. I highly recommend it.
1 oktober 2025
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Thank you so much for your thoughtful feedback! We're delighted to hear that the Organic B Complete has been such a valuable addition to your plant-based lifestyle. It's wonderful to know it's supporting your wellness journey, and we truly appreciate your recommendation. Your trust means the world to us!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.