Stories & Ink Reviews 

I've been following these guys for a while, I was first made aware from an artist I admired promoting their products, I was booked in to get a tattoo so thought I would try their aftercare cream / foamy cleaner and the way this tattoo has healed has made me a lifelong buyer, thank you Stories and Ink

Reordered as 1st order was good but not yet recieved products and update just says unfulfilled on site. Messaged a couple of times but no response. Terrible customer service and now worried I may have lost my money!! Will update review if things change. Ordered on 22/12/2025 and only recieved initial order confirmation email. Will give it a day or 2 and then consult card provider to try and reclaim my money.

Absolutely rubbish .. ordered on the 3rd December still haven’t received it .. and it’s now it’s the 19th dec so emailed and they sent another out (Well I’m still waiting for some tattoo cream from my own country !!! Joke avoid and I will be finding another company and even better coco butter does the same job (believe me I have half a body done and it works just as good

AVOID AT ALL COSTS!!!! Placed an order 4.12, being told week after it’s been dispatched as not been given any update, and I was desperate for products before my tattoo session, in the end ordered different products on Amazon. It’s been two weeks now, I haven’t received my order. Paid £45, they refusing to give me a refund as order being processed by warehouse so feel like I’ve been scammed. Communication with the company is awful. Save yourself and order products from somewhere else as that’s not worth any money and what a waste of time!

Ordered a Christmas present on 5th December 2025, delivery I was told would take up to 3-4 working days. Usually, I would receive updates that the order has been dispatched, etc however, I have received nothing, and it still says the order is preparing shipment, which hasn't updated for 2 weeks. I have tried contacting the customer service several times now and have had no response! If I don't hear anything in the next day, I am going to have to escalate this to my payment provider.

Great products but as others report, cannot cancel the subscription. The website link is permanently broken and the email just bounces back. Beware.

I set up a subscription for some products, but your subscription management page has been broken for quite some time. Because of this, I cannot cancel my subscription even though I no longer want it. Despite my efforts, I am still being charged and sent products I do not need. This is unacceptable, and I am extremely frustrated at being forced to pay for something I cannot opt out of due to your broken system.

Shocking promotional process, advertising free gifts that don’t exist have told me none are available anymore yet still advertising the same free gift. Customer services terrible non contact number.

Update: call of the owner sorted the situation out and apologised for the service and marketing approach

My first tattoo , so a tad apprehensive, but put at ease straight away by Sam Marshall’s skill , professionalism and knowledge.
A lovely person and an amazing, talented artist , I did not feel a thing ! I could have dozed off 😂. Result a beautiful , delicate , detailed memorial tattoo,it’s so special and I’m over the moon chuffed to bits with it.
I’ve had soo many compliments and am constantly recommending Sam and Stories and Ink . Brilliant aftercare , one week later and no probs , beautiful piece of art , thank you 🙏 😊❤️xx

Just wanted to take a moment to share some feedback on the product and Alex from the CS team, after making a purchase through Amazon marketplace both purchases of the cream and foam wash came damaged which of course is not the companies issue just wanted to flag this as I know these things can happen.

I contacted customer service just to give them the heads up and my issue was solved within 24 hours!
The cream and foam itself is absolutely fantastic!
Credit where credit is due though as it really is a game changer to the tattoo healing process and the ease of use is basically top notch !I find it so easy to use and it provides that extra layer handiness to use to clean and moisture while I’m working.

Insanely good products, even better customer care 10/10!

Forgot to reschedule my delivery as I had not used as much product. I was unable to do so in time but Ed and the team were more than accomodating to help me resolve this.

Thank you so much

Excellent customer service
Amazing products and great value for money.

I returned an order as it wasn't needed, havnt recieved a refund and my 2 refund request emails have not been responded to. Communication is horrendous

I loved their products but their customer service is terrible. I’ve tried so many times to cancel my subscription and had no reply - have even messaged through Facebook. Now I keep getting emails that my card payment isn’t going through - which isn’t exactly a bad thing as I didn’t want purchases to go through anyway - but the emails keep making me worry that I’m suddenly going to get a payment coming out for products I don’t want. Their team is impossible to get hold of and it’s a real shame because their products are lovely. Sorry Stories and Ink, I really wanted to write a nice review

Products are second to none customer service has been excellent throughout

Molly was so amazing with helping me with my query and went the extra mile. Having customer service like this along with amazing products will always have me coming back :)

Have been using there products on a daily basis for a while now they definitely keep my tattoos looking like new even my oldest ones

I am seriously concerned about this company and what they show their customers.
Three weeks ago I had another new tattoo and after seeing these creams on IG purchased the artist set.
After one application of the aftercare cream the tattoo scabs blew up like bubble wrap and leaked ink and gunk everywhere. To stop the mess I had to use clingfilm. After ten minutes of using cling film I looked at my arm and the entire top of my arm had slid off. The tattoo then kept bleeding everywhere. It took Dettol to heal it after it started to smell weird from a possible infection.
I left a 3 star review of the products on their page 5 days ago and guess what, it hasn’t been posted.
This makes me wonder how many other negative reviews they are hiding?
The daily moisturiser seems okay but smells really strongly like a sun cream, so if you want to wear perfume or use another body cream elsewhere you end up with a potent mix of overpowering smells.
As for the aftercare cream, don’t touch it, for new tattoos I would recommend Palmers cocoa butter. Don’t risk your new ink.
For me, using their aftercare cream has left my tattoo needing severe touch ups, which I will incur the cost for as it was not the tattoo artists fault but mine for using a product they didn’t recommend.
My skin is also really thin and the sun on it hurts a lot. It is also taking a long time to heal to a point where I can get touch ups on it.
Would I recommend using them? No, their dishonesty worries me more than anything else.

***edit***

After leaving a review on IG under this aftercare cream that scarred me, I received an ‘oh no, this shouldn’t have happened’, message, with a condescending tone about how they help even those who leave negative feedback (My arm melted what did you expect🙄). This was also a while after leaving it, not even days or hours as you would hope.
They told me to message them via email and they would get back to me. Fast forward to yesterday which had been a week since the email and still no reply. I messaged again on IG, you guessed it … no reply.
Yeah, desperate aren’t they to stop this happening to any other customer 🙈.
They didn’t even ask for a batch number of anything.
Seriously avoid this company like the plague. Their customer service is rated ‘-100’.

Cream made my tattoo super dry.
Customer service never answers.

Waste of money
£3 creams works better.

Honestly I have been so impressed with the quality and result from these products, especially the Aftercare Foam Cleanser & Aftercare Cream. I have had no itching which I normally suffer with, so winner winner! I will be buying both of these products again.

Been using stories and ink products for many years , at the start I was struggling to find right products for my new and old Tatoo’s , but when I found stories and ink products , it’s amazing ! All Tatoo’s healed nicely and still after 4 years looks great like new . Thank you guys !