StrapsCo.com Reviews 354

Customer service was fast with no questions or haggling about their warranty! Sent in a picture of my band and they said it was defective and what would I like to replace it! That's the kind of customer serviceI appreciate and the kind of company I like spending my money with 💯

StrapsCo continues to raise the bar with their outstanding customer service and value. Thanks!

Straps are well made and the customer service is excellent. The cost is right and the buy 2, get 1 free always on deal is outstanding.

Excelente service and product
Will buy again for sure!

I had ordered the wrong colored strap by mistake, but when I went to exchange it, Angela from the customer service team made it super simple. Will definitely be back again.

Love my straps! Have received many compliments.

Contacted them to check about my package, and the customer service rep was super nice. Will definitely get more straps soon. 🥳

This is my second order from Strapsco and thus far I have been absolutely thrilled with the product and service. Easy to navigate web site and a wonderful assortment of straps and bracelets. As an amateur horologist I am so glad I found them. Keep up the good work!

Except the slooooow delivery, EVERYTHING was exceptional

Super helpful customer service and amazing quality straps at a great price.

I double ordered and didn’t realize it. They initiated a refund without me asking which was very appreciated. I never leave reviews but this experience stood out. Thanks team

Excellent customer service. Thank you

USPS messed up my shipment twice in a row. Angela from StrapsCo support actively reached out to resolve the situation twice.

Beau produit mais j'ai perdu la montre je suis très reçu

I guess it really does pay to read the reviews before ordering. I cannot speak to the quality of the products because I haven't received them yet. However, I can speak to the customer service; it is non-existent insofar as doing the right thing. I ordered three bands for my watch, all of the bands appeared as available on the website (note, I also paid for expedited shipping). Two days after I placed the order I received and email saying some of the items were not available to ship and they would have to have them brought in from another warehouse and it could take up to two weeks. OK, I get that inventory issues arise. My thoughts, since I paid for expedited service, they should have sent what they had expedited, and ship the remainder of the items at their expense when they are available. It took over five days of back and forth emails to get things sorted out, or at least I hope it's sorted out...will see if I get the item they had in stock soon.

I recently purchased a few watch straps from StrapsCo, and I couldn’t be more impressed. The quality of the materials is top-notch — durable, stylish, and a perfect fit for my watches. Each strap feels premium and looks amazing on the wrist. ⌚✨

The pricing is very reasonable, especially considering the excellent craftsmanship. You’re definitely getting great value for your money.

Their customer service was exceptional — friendly, responsive, and very helpful throughout the process. It’s clear they care about their customers.

As a for shipping, it was fast and the items arrived well-packaged and in perfect condition. 📦🚀

Overall, a fantastic experience from start to finish. I highly recommend StrapsCo to anyone looking to upgrade their watch game with high-quality straps at a fair price. Will definitely be ordering again!

I ordered three watch bands for my Samsung Watch Classic 6. The new bands were more comfortable and possibly better quality than the original Samsung band. And the customer service was absolutely excellent! I highly recommend this company.

HORRIBLE QUALITY. Literally did not fit on my watch. No refund offered. I posted a bad review on their website and it was taken down. They only keep up the good reviews. This should be illegal.

1. It's not possible to leave a review on their Google store, so I assume the 2000+ reviews there are fake.
2. It's not possible to leave a negative review on their website because if you give them lower than 3 stars, it sends you to a 403 page. They are very intentionally hiding the fact that they are a terrible company with low quality products.
3. Their straps did not fit my fitbit charge 6. All the connections were loose.
4. You have to pay for your own returns.

Love the look and feel of the Beads of Rice watch band. I have put many watch bands on; not super easy, but a few tries does it. Unfortunately after an hour of trying, including watching videos for tips involvingdental floss, it just wasnt going to work. Took it to a watch repair where they said they had to shave a little bit off to make it fit. I had ordered 20mm as usual. For such an expensive band, I shouldn't have to pay somebody to alter it to fit a standard samsung watch. Again, i love the band, I just hope it lasts $89 worth....

Horrible Customer Service, Very Vague. Three emails only one response late afternoon on a Friday before they close for the weekend. They promise two business day response of email. They skirt your questions about your order, being vague. Then they tell you your order can take up to eight (8) business days, yet the day of the email is ten (10) days. Such bad Customer Service, who knows if the order will even arrive? Horriable, stay away from this company!