Stylewe Reviews 2.741

Antwoord van Stylewe

5 dagen geleden geüpdatet

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.We can assure you that we are a legitimate company and our business is completely legal and compliant. 

After carefully reviewing your order and all available records, we would like to kindly clarify the situation in detail:

First of all, your order was processed, fulfilled, and shipped correctly from our warehouse in accordance with the order placed. Our internal system confirms that the correct item was dispatched.

Secondly, regarding the concern about receiving a different item, we would like to kindly note that we were not provided with a parcel photo with shipping label at the time of the initial claim, which limits our ability to fully verify the case.

Additionally, we would like to clarify that the product image you provided does not appear to be part of our website’s product range and is not an item we sell.

In such cases, there are several possible scenarios during the shipping process that are outside of our direct control, such as:

Misdelivery by the local courier.
Sorting or routing errors during transit.
Label scanning or handling issues at logistics hubs.

These situations can occasionally occur within third-party logistics networks, especially in international shipping.

Most importantly, according to our records, this order has already been fully refunded as part of the resolution provided earlier, including through the dispute process.We kindly recommend checking the refund details directly with Klarna for further confirmation of the transaction status.

If you need assistance, please feel free to contact us by chat or by email at service@stylewe.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Tracy
STYLEWE

Antwoord van Stylewe

6 dagen geleden geüpdatet

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Regarding sizing and product appearance, we always recommend referring to the size guide provided on each product page, as sizing may vary between different styles. We also understand that individual expectations may differ, and we are continuously working to improve both our product quality and presentation.

In terms of return shipping, for U.S. customers, we provide a prepaid return label, there is no need to pay any additional shipping fee when sending the item back.Please kindly note that a $7.99 return shipping fee will be deducted from your refund after the returned parcel is received.Based on your description, there may be some misunderstanding, and we would like to review your case in detail.

At the moment, we are unable to locate your order based on the information available. Could you please provide your order number or the email address used for the purchase? This will help us investigate your case and offer you the most appropriate solution.

Regarding your concern about the unauthorized transaction on your card, we’re very sorry to hear about this situation. However, please kindly note that our website is secure, and we do not have access to or store your full payment details. Therefore, it is unlikely that this issue is related to your purchase with us.

Regarding your refund, if your original card is no longer available, the refund can typically still be processed to a replacement card issued by the same bank. If you have received a new card from the same bank, the refund will be credited to that card automatically.Alternatively, if this is not applicable, our customer service team can also assist in arranging other solutions, such as PayPal, wallet credit, or a coupon.

We would also like to clarify that we provide both 24-hour live chat support and email service, and we are always here to assist our customers.

If you need assistance, please feel free to contact us by chat or by email at service@stylewe.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

We truly value your feedback and are committed to improving our service and making the process as smooth as possible. We look forward to resolving this matter for you.

Best regards,
Tracy
STYLEWE

Antwoord van Stylewe

11 apr 2026

Dear Customer,

Thank you so much for your continued support and for sharing such a detailed review, we truly appreciate you being a repeat customer and are delighted to hear how much you love the style, fit, and quality of our items. It means a lot to us that you trust our sizing and that your purchases have met your expectations overall.

At the same time, we sincerely apologize for the inconvenience you experienced with your exchange. We understand how frustrating it must have been to wait from February until April, especially when the item became sold out during that process.

Due to peak seasons and high demand for popular styles, inventory can change very quickly, which sometimes affects the availability of exchange items and processing times. However, we completely understand your concerns regarding turnaround time and inventory control.

Please rest assured that we are actively working to improve both our stock management and exchange efficiency to provide a smoother and faster experience in the future.

Thank you again for your valuable feedback, it truly helps us improve.

If you need assistance, please feel free to contact us by chat or by email at service@stylewe.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Lucy
STYLEWE

Antwoord van Stylewe

8 apr 2026

Dear Customer,

We’re very sorry to hear about the delays and past experiences you’ve had.

Please know that we are continuously working to improve both the delivery times and the quality of our products. We truly appreciate your trust in giving us another chance, and we hope this order provides a better shopping experience for you.

Your feedback is very important to us, and we are committed to making each order as smooth and enjoyable as possible.

If you need assistance, please feel free to contact us by chat or by email at service@stylewe.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Lucy
STYLEWE

Antwoord van Stylewe

6 apr 2026

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

We sincerely apologize for the delay in the delivery of your order. We understand your frustration. Please know that we are doing our best to process and ship all orders as quickly as possible. Some delays may occur due to high order volumes or external factors beyond our control. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

We have cancelled one of your orders. If your order includes shipping fee, the amount [9.99 USD] will also be refunded to you. If you enjoyed free shipping discount, there won't be any refund on shipping fee.

The refund will be sent to your original payment account within 3-5 business days.

Important Notice: It depends on your financial institution; credit or debit cards may take an additional 3-7 business days to process.

For another order, just want to inform you that we are working with our suppliers closely to remedy this issue as soon as possible.
At the meantime, we really appreciate your understanding and patience. Once your item(s) is dispatched from our warehouse, you’ll receive a tracking email from us.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need assistance, please feel free to contact us by chat or by email at service@stylewe.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
STYLEWE

Antwoord van Stylewe

30 mrt 2026

Dear Customer,

Thank you for reaching out. We want to assure you that we are a legitimate company committed to providing high-quality products and excellent customer service.

We sincerely apologize for the delay in the delivery of your order and understand your frustration. Please know that we are doing our best to process and ship all orders as quickly as possible. Some delays may occur due to high order volumes or external factors beyond our control. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

To clarify, at no point did we say that we do not have your order. The first email we received from you was on March 26, and we also noted your contact via our live chat on March 27. We did not receive any other messages prior to these.

Please rest assured that your payment is secure. Your order is currently in transit, and international shipments may experience tracking delays, particularly during customs clearance or transit between logistics partners.

We sincerely apologize for any confusion or frustration this situation has caused. Once your package arrives, if you are not completely satisfied, you can contact us within our return period to initiate a return. We have also sent you another email regarding your order issue today.

We truly appreciate your understanding and patience.

If you need assistance, please feel free to contact us by chat or by email at services@stylewe.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Ashley
STYLEWE