subsplash.com Reviews 325

Always friendly and helpful. Always responds promptly.

Subsplash is first in class!

The platform and support service at Subsplash is simply the best! They are always making fine-tuned adjustments to the platform, have an amazing New Update feature right in the dashboard that they stay active in, and anytime I need to I can reach out for a strategy call. I feel like Subsplash is like a part of our church team.

The products that Subsplash offers are exceptional! We have been pleased with our online giving platform, as well as the communication tools offered through the app. As an organization they are responsive to correcting issues and providing enhancements as requested by customers. With that being said, if you ever need to talk to some one URGENTLY, it's not going to happen. The business model they use for interacting with customers is ONE SIDED. It does not, and is not based on customer need, but rather THEIR CONVENIENCE. When you finally make contact with someone they are usually eager to help. They are not good at managing the time difference between their west coast office and other time zones.

Subsplash is incredibly user friendly. Even someone, like me, with no previous experience, can quickly navigate and learn the ins and outs of building and maintaining content for their app. My only wish is that we had chosen Subsplash earlier.

Our experience with Subsplash and our custom APP with them has been great! The service is great and any support requests or questions have always been attended to promptly and with excellence. We are well pleased with our Subsplash APP.

Utilizing Google Developers was a nightmare.

Easy to customize and fit the brand of your church. Limitless possibilities to package content from your website, videos and more into one easy to access place.

Fantastic Ministry Tool! Mobile App, Website, Streaming and Giving platform all in One. Subsplash has become the connective center of our entire church body. In the age where online service is no longer a question but a requirement, there is a big difference in being a church online or being the online church. At Central Triad Church, Subsplash has made the difference for us.

Best tech company I have ever worked with . . . Bar none.

All is good and we are very happy with everything! Keep up the good work!

Very disappointed in the ability of our app. At this point, everything is just a redirect to our website.

Customer service is severely lacking as you have to schedule a meeting to talk to anyone and they are generally 2 weeks out.

The cancellation process is awful. You have to schedule a meeting for another sales pitch, and pay 3 months of service is you aren't within a month of your annual renewal.

Subsplash neglects its duties. The company takes no responsibility for mistakes on its system. There is no IT team support, and it placed my credit in flux. I never authorized recurring gifts. Yet an email notification indicated a large amount would be taken out of my bank account at the end of the same month another large gift had been given. I checked my account to see what I can do, hoping I could cancel. The system showed I have no recurring gifts. I’ve attempted to message, to contact, to resolve the issue before the money is scheduled to be withdrawn tomorrow, to no avail. There’s no way to contact the company whatsoever. I messaged the company on Facebook, with a automated response regarding going on website or emailing to learn more about Subsplash. I received no response to my immediate concern.
This platform is negligent and only interested in getting a monthly payment from churches subscribed to service.
This is very concerning.

Subsplash is just about the worst church-related company out there.

Our church signed up for their app a month before I came on board. After I started we decided that the $119 a month they were charging was outrageous so I decided to cancel our subscription with them. After 6+ emails they finally responded and set up a mandatory "cancellation meeting". No, you can't just cancel your account you have to have a full-on meeting with them about ti first so they can try to force their way to make you continue your subscription.

Turns out you're stuck in a long term subscription and the only way out is to pay a 3 freaking month cancelation fee.

Here's the thing WE NEVER EVEN USED THEIR overly expensive and outdated product. We signed up for an account and never set anything up.

Not only that but after we finally have the cancelation meeting, their billing department did not contact us back for 7 more days. During those 7 days we got charged for another month, even though we had already cancelled our account.

So now it's not just an outrageous $357.24 cancellation, it's also an additional overcharge of $119.08 on top of that.

In no world would I ever recommend Subsplash.

The best company to work with for our church app. They've made online giving easy to manage, and just recently called to tell us about some upgrades that will save us money on live streaming! You can tell this service is a ministry for them.

Subsplash is invaluable for our church! We couldn't do church the way we do it without it!

Easy and intuitive software to use and implement. Responsive team.

Love the customizable features, the ability to maintain our website and app ourselves. We love the quality of the finished product. Technical support is always available.

We love SubSplash! Y'all are always so helpful and the platform is great! This has really been a game-changer for our church!

We have been very happy with Subsplash and the customer service we have received. They are quick to answer questions and provide assistance and overall the App & Website services are easy to use and maintain.

The product is great. I just wish there was more to the hosting as far as editing and upkeep that is not required by the user. The premium for what I we have is almost not worth it.