Sue Ryder Reviews 

I was extremely disappointed with my recent visit to the Sue Ryder shop, particularly with the service I received from Alan, the store manager. Despite my efforts to explain my concern, he was unhelpful and dismissive, failing to listen or offer a resolution. As the store manager, I expected a higher level of customer service and professionalism. Unfortunately, this experience has left a negative impression, and I hope the management team will address the issue and provide better training for staff to ensure a more positive experience for customers in the future.

Due to poor service from the store manager, Alan, I've decided not to shop with Sue Ryder again and won't recommend them to others.

Please read all the reviews

Bought a book today from the dewsbury store to find 100 pages have been ripped out the books aswell as nearly every other page had been drawn or written on. Thought a well known charity would atleast check this, clearly I was wrong.

Nothing very interesting in the shops nowadays. Anything remotely old or collectable is syphoned off to their vintage shops leaving the local shops with scrap. We are left with cheap trinkets and primark clothes all overpriced. They charge as much for a new t shirt as I can buy new

Being donating at the s Scunthorpe branch for many years. Went today with a large amount of items in bags crates. But was not allowed a trolley to transport the items due to s called policy not even with a member of staff. I shout of gone to another more deserving charity but continued. To be told when I asked for bags or crates for the items as I wanted my crates back it would be easier if we left them. I will not donate to this charity in future. Strange went to the Bernardo’s very helpful staff member supplied trolley and loaded it and unloaded it, perhaps a lesson to learn. I have handed my gift aid card in and am sure their are charity who are more helpful

Sue Ryder is a great store. They get quality things. Some brand new. Even fairly used are good brands. The staff in Lewisham are very friendly and helpful. Their manager l met yesterday is an outstanding guy with a great sense of humour. Never a dull moment around him as l observe customers relate to him in a warm and appreciate manner. I knew their North Finchley shop where l also experienced such warm and friendly relationship with the staff. You will get many quality ex store display furniture or other expensive stuff for cheap in their shops. Delivery is swift with Boxmove as well though abit expensive but l got my delivery the next day. Worth it though condidery the quality of the furniture at a give away price. I recommend them for bargains and excellent customer service.

Terrible experience today for a charity shop no compassion for the elderly and disabled will never frequent shop again

Collection at both my own address and my partners in the last week have been a complete joke.

Firstly I had 2 perfectly good leather sofas to collect 1no 2 seater and 1no 3 seater clearly the same make of sofa and a matching pair. The guy who came to collect would only take 1no of the sofas due to the fire tag falling off the 2nd sofa. Along with the sofas being a set you could see where the tag had fallen of at some point over the years.

Yesterday at my partners collection she has a single divan bed which we had to remove the headboard to get the bed downstairs. Due to the fire tag being on the headboard which was not attached to the base the driver refused to take the bed. The bed had been slept in once and was perfectly good for someone in need of it as was the sofas but instead they are going to land fill.

Completed joke of a charity

I arranged for some very good quality furniture to be collected tomorrow. A member of staff rang me 10 minutes ago and asked if there were any parking restrictions at my property. I told her that there aren’t, and that the furniture is in the garage, which is completely accessible. A couple of minutes later I received a text to say the collection has been cancelled! When I rang the shop the extremely rude assistant insisted I had said the furniture was in the garden, so it would be wet! Even when I assured her this was not the case, she said that she had already cancelled the van (yeah, right). I asked to speak to the manager, who put the phone down on me. Disgraceful conduct. Basically, the staff at Sue Ryder don’t want donations because they are lazy. Avoid, avoid, avoid!

never known a charity shop to be so ungrateful. donated a lot over 2 years. every time the lady is rude. today was the last straw. my donations got rummaged through and was told ‘we don’t take dressing gowns, christmas trees and decorations, dumbbells etc. my items are in excellent condition, modern and fairly new. the rude lady pounces on you when putting donations on the desk and if you walk out without her rummaging though all the stuff first, she chases you outside. but it’s ok for them to sell dirty furniture. family members have had issues with trying to donate perfectly fine furniture too. will never step foot in this store again. i will drive further and donate the rest of the stuff she wouldn’t take to another charity shop i used to donate to (before moving home) who has always loved my stuff and made a lot of money from. i will never support any sue ryder again.

A fox was trapped inside their Pinner store for a week. 2 rescues offered to help and were at the store so if allowed in, they could catch the fox or simply open the rear door for it to escape. They were denied access. After social media brouhaha, they said oh thank you we're on it. They claim animal rescue freed the fox but have refused to name the "rescue" involved. And no rescue had said the were involved. Which is odd don't you think? Not even the staff know who took the fox. I'd bet it was pest control. Why they had to leave it to residents to push food and water through the letterbox for days is beyond me. Why not ..as we all kept saying...open the back door so it could leave.
* After reading Sue Ryder reply, I don't believe it, sorry. You denied access to Moonstone Rescue who offered to assist and they were right outside the shop. A trail of food leading to the exit would have led the fox out. Also, not one rescue has said "It was us who rescued the fox". And you knew well before you responded on social media that you had a fox in the shop due to local residents informing you. Plus not one photo of said fox being rescued and released? Pull the other one.

The lady in the counter is so rude , grumpy and not a smile at all after I brought some newly used bags and clothes. All I get is what is that in your bag? Not a thanks or anything. What a staff!! Shouldn't be in front. This is Kingsway, Quedgeley, Gloucester

The shop has a good stock and interesting bric a brac. I like the store so much I have started volunteering here once a week.

Unbelievably fussy about the FREE quality furniture offered. SO UPSET WITH THEM, will NEVER try and donate to this ungrateful bunch of amateurs again. I took photos of everything to be collected and they turned all 4 items down on collection appointment because of small makes on SECOND HAND FURNITURE. DO NOT USE!!!! Go with another charity. They left me with a completely messed up schedule. ALSO THEY WANT YOU TO DISMANTLE EVERYTHING which they don't advertise AT ALL. I'm SO UPSET with this organisation!!!!!

I have a Mattress to donate .Nightmare in arranging a collection . Unpleasant people answering the phone too . No donations from me ...

2 missed collection dates
attitude of the staff when i went to query what had happened was bad ignorant
will never advise anyone or go their again

Two young guys representing the charity on the platform at Abertawe Station hold people up and make them miss their trains despite people politely declining many times. After making me miss my train they laughed me out of the station. I’d be careful who you hire to represent a charity of all things.

Took the time to sort out a bag full of clothes, a pin board (still sealed in plastic) and tripod. Decided to donate instead of sell on vinted etc
Walked in door of local sue ryder, 2 members of staff standing round and was told they are not accepting donations?
Couldn’t believe it.
They said ‘maybe’ I could go back in a week and try again but couldn’t guarantee because they are short staffed and waiting on a delivery and can’t have too much stock.
The shop certainly didn’t look over stocked and they had no idea what I was even bringing and they didn’t ask.
I don’t believe for a moment there was no room for a few items of clothing, there were plenty of gaps. Also understaffed but 2 people working in an empty shop?
Feel really sour about it tbh as someone who has used support from Sue Ryder and wanting to donate.
The clothes have now gone in a used clothes bin in the car park.

Brilliant service, thank you Shaun.will definitely be coming back in a few weeks see what other bargains we can get

The staff in Wrexham need to sort out their booking system. I booked a date on-line, received a text from Boxmove to confirm, followed by another text changing the date which was not convenient. As Boxmove has no reply facility I rang the shop and was given a different date. The next day another text from Boxmove confirming the inconvenient date !

Brilliant place to shop , the Stapleford shop is excellent, friendly staff that go above and beyond , very clean and inviting