Sugarhill Brighton Reviews 

Love the clothing. Always good quality and the designs are unusual. Only qualm is usually I size up from what I would normally buy but once you get used to that you know going forward. The odd time I have had to return an item the process has been easy and quick

Beautiful clothes, great quality, good packaging, ethical company.

I most recently bought a dress from Sugarhill Brighton, which was probably my fifth or sixth purchase from them. I really love their clothes but, twice now they haven’t refunded me the shipping cost when I’ve returned something within 14 days. That’s the law - yet, like a lot of companies, they seem to conveniently ‘forget’ to do it. Both times they’ve told me that their system doesn’t automatically include it which sounds like rubbish - why would you have a system that breaks the law for every refund? I have to say it does put me off this brand which otherwise I’m a big fan of.

And remember, folks – if you pay for standard delivery and you return something within 14 days, the company MUST include the shipping cost that you paid in your refund under regulation 34 of the Consumer Contracts Regulations 2013.

I absolutely love SHB designs but recently I’ve had real issues with the quality of clothing. I’ve had 2 different items literally coming apart at the seams after one wash. I don’t know if it’s the fabric (viscose) or the way they are sewn but it’s very disappointing from a premium brand. I raised the first incident with customer service and they handled it very promptly. But I’d rather have clothes that last and not need to request refunds/replacements.

Fast delivery, great quality clothing, not the cheapest on the market but for a smaller brand reasonable, I also like that they are somewhat size inclusive and have fuller figure models on the website

Having just noticed I only leave negative reviews (!) I decided to spread a little positivity and leave a good one for a company I’d recommend. I’ve placed a few orders with Sugarhill and really like their stuff. It’s a little on the pricey side, but seems decent quality and you can get a bargain if you shop at the right time. No issues with deliveries or returns. I’ve only ordered summer clothes so far, will check out their winter stuff. It would be great if they could offer a bigger range of bottoms/jeans, etc.

Really brilliant customer service, very speedy communication and went above and beyond when there was a slight hitch! Thank you

I love the cuts, styles, and colours of Sugarhill Brighton clothing. Some pieces are definitely better quality than others, so it’s worth checking the fabric before you buy. Always make sure you're getting cotton — my polyester cardigan went all bobbly after just three washes.

Sadly, a few of the items I’ve bought have shrunk after only one wash, even though I used a mild cycle. It’s disappointing, especially when the designs are so lovely.

I was wary as I found them through a social media platform but I have to say, the dress is utterly gorgeous. It’s exactly what I wanted and was delivered really quickly. I will be using this company again; if you are reading this Sugarhill, thank you.

I ordered from this company for the first time I ordered the Connie blouse, the blouse is so lovely what I noticed was the fabric feels so lovely and the colours of the blouse are so bright and vibrant excellent quality

I have ordered a couple of times from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better, I guess.

I saw a couple of pieces that were nice and saw the materials used was good quality so I took a chance and purchased.

I must say, for an unheard of brand to me, it is very expensive. It was a bit off putting but I thought I would give it the benefit of the doubt. They charge nearly £40 for a simple looking t-shirt and £90 for a simple looking cardigan.

It did pain me to pay so much. So I am really hoping it will last me a few years.

The order arrived quickly and no issues so far. I would order again but sparingly as I do still think it is an overpriced brand.

I purchased three items with a discount code. Prior to ordering I checked my measurements, taken with a tape measurement, against their size chart ording the size indicated. However all three items were far too large. It's disappointing as the quality is good now it's ended up costing me more money, since I've ordered a replacements, than what it would have had their size chart been accurate. I'm a dress maker so I know how to measure.

Lovely dresses and fast delivery. The quality is great and they wash well

Sugarhill Brighton has lovely clothes with nice colours and accurate sizing. Customer service is friendly, and packaging is eco-friendly. However, my overall experience wasn't remarkable enough to give a higher rating. While the quality is good, there are no standout features that set them apart from similar brands. Decent option for basics.

Lovely clothes! Great quality, wash well and last! I am very happy with everything I have bought so far.

I ordered a number of jumpers recently online. I returned two having tried them on. Returned within time and with tags still on. Apparently, their Returns Team suggests one has been worn and washed and they’re refusing a refund.
I’ve since seen their strict returns guide but this is NOT communicated on order which is really unhelpful. I can apparently have it sent back to me or donate it!!
How, I wonder, are you supposed to decide if you want to keep an item without trying it on. I think they are the ones trying it on!
Buyer beware!

The quality of their knitwear is second to none, and the designs and colours are beautiful, all of which is reflected in the cost of the items being a little on the expensive side. But as I said, you’re buying a quality garment that will hopefully last you a very long time, so it’s an investment. Customer service is great, their communication is good, and delivery times are fast. Their sizing is accurate, though sometimes depending on the style, some tops/jumpers can run a little short in the torso, and depending on your body shape this might not be as comfortable. This is easily resolved by wearing a skirt and a French tuck though. Highly recommend.

I have many Sugarhill Brighton dresses, lovely quality and fit. However I am most disappointed in the customer service I have received on this occasion and I am not sure I will be ordering from them again.
Having been sent a £10 discount for my birthday, I ordered two dresses, one I decided to keep and one I wanted to return, refund has deducted £5 discount as I have only kept one dress. I have never experienced this before and feel this a poor way to treat loyal customers.

It’s always lovely to receive a parcel from Sugarhill Brighton - the clothes are lovely, and just as they appear on the site. Accurate sizings, too!

Gute und schnelle Lieferung nach Deutschland. Qualität stimmt. Retour ging auch zügig. Mag das Label und bestelle hier gerne.
Retour leider nicht kostenlos.