Sulets Reviews 423

Good communication and prompt response to any queries. Jake was very polite and helpful.

at the tower, a nice place with wonderful views of the city

My experience was made great by the professional standard that the employees held their work at

The staff from Sulet.com are very friendly and helpful, especially Mr. Jake, thanks a lot. They are patient, they guide me every step of the way through the process, and are quick to respond to WhatsApp messages and emails.

PS: Trustpilot seems to provide a good and trustworthy platform for tenants to pay rent and keep us updated with the information and documents related to the property, and the platform is also easy to understand as well.

I stayed at a property managed by this establishment and I am utterly disappointed with the entire experience. It has been an agonizing 30 days since my departure and I still have not received my deposit back, prompting me to write this review in sheer frustration.

Firstly, let's talk about the cleanliness of the property. Upon checking in, I was given the impression that the house was in pristine condition, according to the check-in report. However, this illusion quickly shattered as multiple complaints from fellow tenants led to a series of events that completely contradicted the initial report. The management finally decided to arrange for a so-called "professional clean" and even repainted the entire house. This raises serious questions about the accuracy of the initial report. If everything was truly "very clean and tidy," why was such an extensive cleaning and painting operation required? To make matters worse, these processes were carried out while we, the tenants, were still residing in the property, despite it not being in the condition that was promised to us.
The same inspector who created the initially misleading check-in report then went on to create a checkout report that seems to have the sole intention of labeling every minor speck as "Very Unclean tenant needs to be charged." During my checkout, I personally put in a considerable effort to clean the property to a standard that I can confidently say was even better than what it was when handed to us. However, the checkout report contradicts this entirely, labeling the property as "extremely unclean." It's worth noting that some of the alleged issues are nothing more than fair wear and tear, rather than negligence on my part.
I left the house in a condition that was not only fair but arguably better than the one I initially received. Given the unjustified and harsh inspection, I am left feeling thoroughly mistreated and unfairly penalized.
To the management: I request, in the strongest possible terms, that my deposit be returned promptly and without any further unnecessary hurdles. The handling of my deposit refund and the glaring inconsistencies in the property's cleanliness reports have left a bitter taste in my mouth. This experience has been nothing short of a nightmare, and I hope that others will be spared from such an ordeal in the future.

All staff where incredibly kind and helpful my main point of contact was with Charlotte who was amazing with any help I needed and any problems where sorted pretty much instantly

So happy I am strings

Very helpful team! They sort out my flat so quickly when I needed this and whole year there was no problem at all. 10/10 I recommended it definitely 💯

My room at the Summit can be described as " the best there is, the best there was and the best there would ever be". I love it and it's sad that I have to discontinue my stay here. I love how professional the staff handled every damn thing. Top professionals.

The perfect accommodation. Attends to any complaints instantly and very friendly.

Over many years Sulets have managed my property and i have always had good service.
I have been very impressed by Tsitsi who has looked after the property most recently. She always keeps me informed on any actions Sulets or myself have to make.

Absolutely wonderful working with Jake and Joshua. They were both so nice even when I was incredibly stressed and helped me through every step of the way. Highly recommend working with them if you are a student. Thank you to every at the sulets team!

The team member David helped me with an excellent support in finding a room for the new academic year 23/24.

had a good year with no real bother from landlord and/or estate agent. only thing is doing the checkups through the year, would’ve been appreciative of a little more awareness as they’d let us know the night before rather than a whole 24H notice but other than that they’re lovely and if you need help they’re extremely ready to help.

Mam Tsitsi Nyathi is an incredible ☺️ person, she helped me in the whole process step by and explained me everything very nicely ❤️.
I am very Happy ☺️ with her service. She knows her job very well🙏👍🏻.
Thank you to Mam Tsitsi Nyathi ❤️☺️❤️🙏

Her behavior was appreciated
Very excellent service
We will suggest all of our friends to visit your office
Tsitsi nyathi

I had an incredibly positive experience working with Sulets. Their team is professional, knowledgeable, and attentive to details. I highly recommend them to anyone in need of a property agency.

Always Professional and Polite to deal with

I have been working along side SULETS for 9 wonderful years. Their houses are well presented and maintained.

SULETS staff are excellent to work with and always make their office feel like a welcoming environment with almost a "family" feel to it.

I highly recommend SULETS to prospective tenants!