Summoraft Reviews 34

Don't do it!!!! Terrible cu service and I still think something was added to my cart that I never selected. I don't even have a daughter and if I did, I wouldn't have selected the design they added. The day I ordered I noticed the additional item in my cart and contacted them straight away to have them remove it. They said they were looking into it. Delivery: The bracelet I ordered and the one I requested be removed arrive. I contact them immediately. They respond they are looking into it and conveniently burn through the return period and just keep responding back with canned responses. Your cart said this, your bill said this, you were charged this, no refund. Customer service is just as sketchy. They respond but it's as if they never even read what the complaint is or the detail of the issue. Terrible. The quality is also bad. The message is barely glued into the box and I cannot imagine giving the one I did order to my son. Let alone the one I didn't order to a friend for their daughter. That one is the Most cheap looking.

I ordered the Engraved Tiger Eye Son Bracelet after seeing several styles of these for a couple of years and loved this message and bracelet. I ordered the normal based on it noted as most used (he’s not a large size usually gets a size medium in clothes). I chose not to engrave it. Unfortunately it’s too big. I thought there would be no issues exchanging it even if I had to pay the return shipping. Unfortunately the Summoraft Support Team was not willing to exchange or accommodate my request at all. I requested several times that they reconsider based on the easy refund exchange policy and 30 day guarantee they advertise. They claim this was custom sized for my son therefore does not apply and cannot do anything to help. I am not a complainer, I typically do not post negative reviews and prefer to post positive experiences to give the credit deserved. However, I am so upset over this experience and cannot believe a company selling products that deliver emotional messages is so unwilling to exchange.

When I gifted this to my son as he finished middle school, he was so touched by this gift. He loved the engraving because it is the same we have when I drop them off every morning for school. I would encourage you to measure your son‘s wrist before ordering. I ordered the normal and it was too big for a 14 year-old. The great news is that the company was willing to work with me to get a discounted replacement so that my son can start wearing it right away! He and I are thrilled that he will be getting a small so that he can wear it as he enters high school!

I bought this for my son going through some rough times. He absolutely loves it but I bought one size too large. The customer service department was helpful and quick in resolving the issue and helping me get the correct size. Thank you!

The first one came apart and they did replace it really fast. I gifted it to my grandson at his graduation and boy did it make him cry for sure. He gave me a bone crushed hug. It is gorgeous. Thank you

The bracelet was a wonderful gift. My son encountered some ussues and the wonderful customer support team rectified it 2 days!

My son loves the bracelet. Immediately put it on and wears it daily. It means just as much to his mom and me seeing him wear it knowing the message it carries from us. Great product snd excellent customer service.

What a service! It blew my head away. A bracelet for my son was deliverd over week ago but I could not open it as it was certainly faulty somewhere. Summoraft were brilliant and kind enough to send me a replacement straight away. Thank you very much Summoraft.

All I can say is WOW!!!!
I lost all my info on the order and I cold called. My call was answered on the third ring and the assistance and care I received was exemplary!!!
This does not happen in today’s world!
I can’t wait receive the bracelet so I can add to my review!
Thanks
Tammie

The bracelet was beautiful. After reading other reviews, I feel I was mislead twice. There is no engraving or opportunity to engrave when purchased. It was too small for my son’s wrist and they refused to refund. It has not been worn and they don’t make big enough for his wrist but argued the size is no reason for refund. I can’t do anything with it and they will not refund. I let them know immediately and even got size of my son’s wrist as asked. There is no customization or personalization. The size “big” was one of their options. I will not be shopping it again. They broke their policy as stated to me.

Summoraft has amazing items. I'm thrilled that I was able to get my son a wonderful bracelet for Father's Day ( he's a dad now too)

The bracelet is well-made and looks nice. My son really liked it but it was too large. (My fault for not measuring). Customer service was fast and helpful in giving me a discount on a reorder.

Excellent service!!! Thank u so muchhhh, u guys rock!!!

I was very happy with my experience. The bracelet is beautiful and appears to be excellent quality. I accidentally ordered the wrong size, and the customer service was outstanding—prompt, courteous, and incredibly easy to work with throughout the exchange process. The replacement was handled quickly and efficiently. I would definitely recommend this company and would happily purchase from them again.

I ordered a customize bracelet for my son that was unfortunately too big. Customer service were quick to answer and help to resolve the issue so my son could enjoy this high quality keepsake. I recommend their products.

Excellent customer service and an upstanding company that backs their product!I had a major shipping issue where my package arrived 16 days after ordering—outside the 7-10 day estimate—and the white shipping bag was completely ripped open and empty. I checked with my local USPS office, and they confirmed the sender is ultimately responsible for ensuring the product safely reaches the customer.Even though the damaged package was completely the fault of the carrier and no fault of Summoraft, their response was stellar. After providing photos of the empty bag, they immediately stepped up, backed their product, and approved a full replacement shipment of my order (#53217, a custom engraved infinity bracelet set) at no additional cost. It is rare to find a business with this level of integrity, communication, and dedication to its customers. Highly recommended!

Ordered the bracelet for my son. The bracelet and presentation box looked great upon arrival. The bracelet unfortunately only last a couple of days before breaking at hasp area. Customer service was prompt with getting back with me and getting replacement product shipped out. Will see if the quality is any better on new one received. If quality isn't better then this will be a one star.

Upon receipt of bracelet it was damaged and the company is helping me resolve this issue, the damage happened during shipment so glad they're going to help me get this fixed!

Summoraft is a great company. I had ordered an engraved bracelet for my son, which he loves. The quality was well worth it as well the saying on the jewelry box. However, my son recently told me that he wasn't wearing the bracelet because it was a little tight. I reached out to Summoraft to see if they had larger sizes. They responded within 24 hours and gave me the choice to order another larger and engraved bracelet at a discounted price or a discount on another bracelet. Their generosity was not expected since I made the mistake on the size. They are fast to communicate and work hard at getting your order to you as quickly as possible. You will not be disappointed if your order from this company.

Excellent products and 10/10 customer service. Prompt responses and service