A very disappointing customer experience
I ordered a pair of Pilla glasses from Sunglasses for Sport as a birthday present for my husband, with delivery stated as 2–3 days. No tracking number was provided, and by the fourth day I had received no glasses and no update whatsoever. I emailed first thing in the morning and then called. I was reassured that they would look into it and call me back. After waiting several hours with no return call, I became concerned and called again. Only then was I told that the Pilla glasses I had ordered were actually out of stock. I find this extremely disappointing. Why was I allowed to place and pay for an order for an item that was not in stock? Why was I not contacted to let me know? And why did I have to chase twice before anyone told me what had happened? The only response was an apology and confirmation that my money would be refunded within another 2–3 days. Unfortunately, an apology doesn’t solve the problem — these glasses were supposed to be a birthday present, and I had relied on the promised delivery time.
Very poor communication, poor stock management and a very disappointing customer experience. Based on my experience, I would not order from Sunglasses for Sport again.








