Sunly Reviews 

17
TrustScore 2 uit 5

1,8

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Bedrijfsgegevens

  1. Softwarebedrijf
  2. Softwareverkoper

Geschreven door het bedrijf

Sunly AI is an all-in-one AI platform that brings together AI chat, content creation, image generation and analysis, file processing, voice-to-text, webpage analysis, and research tools in one simple interface. It helps users get answers, create content, generate and understand images, summarize documents, extract key insights from files and webpages, convert speech into text, and research complex topics without switching between multiple separate AI services.


Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

17 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 81% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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1,8

Alle reviews

(17)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Avoid this company like your financial…

Avoid this company like your financial life depends on it. I did fall for the $9 for whole year of all the Ai functionality, which it doesn't. They lie and cheat and steal. Thank God I used a cashapp account to pay but guess what? Even when I replace the card they still run it repeatedly multiple times a day they try and try. Then it's under AI.deepchat.com so I have to figure out on my own that it is sunly. Ugh, the next month they tried to charge me $99 repeatedly every single week. I'm going to have to close the whole account. They have sent an email stating that they canceled my subscription but still run my card ten minutes later. Run away don't fall for it, it's a lie!! Wish liars would have to post their negative comments on their website before people pay, I didn't find all these horrid reviews until I went through the same ordeal.

25 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a total scam

This company is a total scam. they advertise Claude AI design as if it was an app (it doesn't actually exist. I authorized a charge of $9.99 for a 1 year subscription and was charge twice. Once for $14.99 with a second charge of $54 for who knows what. I had to cancel my credit card for fear of additional charges. Do not let this bogus company have your credit card info

16 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

What was listed as AI for one year

What was listed as AI for one year, at a price of $9.99, ended up being for 7 days and a reoccurring charge. Bait and switch. AVOID LIKE COVID!

Sunly responded today, 9/17, stating they would work with me and to contact customer service. I did all that on the day of the purchase, wich they refunded the 9.99 but then billed me $140+. I immediately contacted them and they went silent. SO I did contact support and they just went dark (ghosted me). SO yes, I did contact you on two separate dates, once when I first identified the scam and then again one week later when you billed me again, with no resolved answer.

6 september 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hello Richard, thank you for sharing your experience. I sincerely apologize for the confusion.Please contact us at support@sunly.ai so we can review your billing history, cancel any active plans, and find a fair resolution for you. Also, if you are open to staying with us, please attach a screenshot of this response for our agents to quickly get the context. We would gladly offer you a yearly subscription with a 20% discount. Thank you for giving us a chance to improve your experience.

Beoordeeld met 1 van de 5 sterren

Cancellation Nightmare, Misleading Branding and Ongoing Charges - SUNLY.AI

Avoid Sunly AI Chat Assistant, ai.mydeepchat.com and V*ai.mydeepchat.com. at all costs.

I am reviewing a lot of tools in this space. These are a dog's breakfast of products with terms of service (not to be found at the time - see attached Funnel Fox), some serious support challenges and a system that a pro would struggle with.

I cancelled three product subscriptions which included a learning library well before the latest payment was taken, yet the company continued charging my card and then made me fight through an unnecessarily complicated support process to stop future payments.

My experience raises serious concerns about how this business operates:

Multiple business, product and support names appear to be used across the service, making it difficult to determine exactly who is providing the product and processing payments.

Marketing and branding are confusing and potentially misleading.

Cancellation within the product appears ineffective or fails entirely.

No clear cancellation confirmation or correspondence was provided when cancellation was requested.

Support quality was poor, with repetitive responses and little evidence that previous correspondence was being reviewed.

Despite advising that the subscriptions had been cancelled, additional payments continued to be processed. The support correspondence itself acknowledges three subscriptions existed.

The cancellation process is deliberately convoluted and far harder than the sign-up process.

Responses appear highly automated, with no obvious escalation path to a competent human decision maker.

The overall support and service management process falls well below accepted industry standards.

What should have been a simple cancellation and refund became an exhausting chain of emails involving multiple agents, repeated explanations, and repeated requests for information already provided.

As an Australian consumer, I expect businesses operating in Australia or dealing with Australian consumers to comply with the Australian Consumer Law (ACL), including obligations relating to fair business practices, misleading or deceptive conduct, and consumer guarantees. Whether a refund is legally required depends on the specific circumstances, but businesses cannot simply rely on confusing cancellation processes or subscription traps to avoid their obligations.

I have requested refunds for all payments associated with these subscriptions and expect the matter to be resolved promptly.

My advice to potential customers: Read the terms carefully, document every cancellation request, keep screenshots of everything, and check your card statements closely.

There are plenty of AI products available today. Based on my experience, I would not trust this company with my payment details again.

Yes, they finally refunded me. That's worth a star.

30 augustus 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi, thank you for updating your review to reflect the completed refund.  As a reviewer evaluating software in this space, your feedback provides a very clear mirror of where our user experience fell short.

We are actively using your points to drive immediate internal changes:
1. Streamlining our billing descriptors so users immediately recognize Sunly AI on their statements.
2. Upgrading our helpdesk workflows to ensure user history and previous messages are preserved across agent handoffs, eliminating repetitive requests.
3. Refining our subscription dashboard so cancellations are instant, seamless, and generate immediate email confirmation.

While we regret that your initial experience was so exhausting, we appreciate you taking the time to write such detailed feedback. If you'd ever be open to testing the improvements we're making, please reach out to us directly—we’d welcome the chance to earn back your trust.

Beoordeeld met 1 van de 5 sterren

Total scam

Total scam , please be aware , edited photos are very bad , nothing like ChatGPT , cheap ad , they refuse to refund after charging $19.99 for some PDF files ,

27 augustus 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hello, I sincerely apologize that our service fell short of what you were expecting. We take feedback about our product quality very seriously.

We want to make this right for you. Please contact our support team directly at support@sunly.ai, and we will gladly review your case and issue a refund for the $19.99 charge. Additionally, if you'd be open to trying our service again, please include a screenshot of this response for our agents.

Beoordeeld met 1 van de 5 sterren

Like all the others I was attracted by…

Like all the others I was attracted by the low fee subscription and then debited more without consent as I clicked the other services which seemed to be included. Total scam

21 augustus 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hello, I am very sorry for the confusion regarding the additional fees. We always aim to make our checkout screens and optional add-ons as clear as possible, but I regret that the presentation wasn't straightforward enough in your experience.

We want to get this sorted out for you. Please email us at support@sunly.ai so we can investigate your account and adjust your subscription properly.

Additionally, if you want to continue using just our main service, please attach a screenshot of this message for our support team.

Beoordeeld met 1 van de 5 sterren

Dark ways to get you in, and then charge you for nonthing

Along with mymanychat, and company zenithforge, specialize and fool people into trial, and the charge fully...they use who knows which ways to get you in, in my case I have neved ever used their tools. They are charged me twice under same email, with 2 banks, I requested they end subscription and refund the money.

13 augustus 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Nelson, I am genuinely sorry for the frustration. It is highly unusual for an account to be charged across two different banks. Please reach out to us at support@sunly.ai with the subject 'Trustpilot - Account review' so we can look into your accounts and find a fair resolution.

Beoordeeld met 1 van de 5 sterren

Scam artists x 100!

Scam artists x 100!

10 augustus 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Grega, I am very sorry to see this rating. We want all of our users to have a positive experience. Please reach out to us at support@sunly.ai with your account details so we can investigate what happened and work on a fair resolution for you.

Beoordeeld met 1 van de 5 sterren

Users are lured in by a "$1 trial," but…

Users are lured in by a "$1 trial," but once they sign up, hidden recurring charges of approximately $50 are processed immediately or right after the trial ends.Furthermore, they purposefully do not host an app on the official Apple App Store or Google Play Store. They process payment directly through their own web forms (often masked via Apple Pay or web checkouts), meaning you cannot find an app to use, and you cannot cancel it through your phone's standard app subscription settings.
Honestly I am so disgusted by this type of deceptive behaviour I am now having to call Mastercard to dispute it.
Don’t use it, it is a ruse.

9 augustus 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Dawna, we aim to make our trial terms clear during the web checkout process, but I apologize if the transition to the regular subscription caught you off guard. Because our tools are web-based, subscriptions are managed directly through our platform rather than app stores. I would like to review your account history. Please email us at support@sunly.ai with the subject 'Trustpilot - Account review' so we can investigate your billing and find a fair resolution.

Beoordeeld met 1 van de 5 sterren

It is a scum operation

It is a scum operation . They are presenting a claude package supposedly and they are mentioning it is cost 1 usd to subscribe for a week unless you cancel within 7 days you will not charged anymore. After you pay 1usd with apple pay youre receiving reoccuring charges of approx 50usd . They are having hiddenly written probably that your paying more but is hidden. Then when you contact customer service they are saying you’ll get refund within 5 days but refund never come. Then you contact again and they are lying that their email while was clear was saying that they are inspecting for refund ajd your refund application failed. Basically they are Dragging you until you get tired ajd loose your hard earned money to a scum operation Sunly ai. Please share to everyone .

22 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Aristotle, I deeply apologize for the mixed messages you received from our support team.  I want to personally step in and review the previous decisions made on your ticket. Please email us at support@sunly.ai with the subject 'Trustpilot - Escalation' so we can locate your exact case and find a final, fair resolution.

Beoordeeld met 1 van de 5 sterren

MISLED ME FROM THE 1ST INSTANCE .

MISLED ME FROM THE 1ST INSTANCE .
Why offer $1 dollar access and then when you do lead you by the nose to select a button with no indication that whatever you select will incur ADDITIONAL hidden charges.
What is worse - you have to jump through major hoops and it is simply unacceptable that you have to struggle to communicate and retrieve your hard earned $ and in South Africa - it is felt worse - due to the 1:17 exchange rate.
RETURN MY FUNDS

30 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Shaun, I am very sorry for the confusion during your sign-up process.  Please email us directly at support@sunly.ai so we can review your billing history, cancel any unwanted add-ons, and find a fair resolution.

Beoordeeld met 1 van de 5 sterren

Charged full fee even after cancellation during trial period

Like others, got charged 49.99 even after cancellation within trial period -in effect same day ! Buyer beware. Cannot be trusted.stay away !

19 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Laura, I am genuinely sorry for the frustration.  If you canceled on the same day, this charge absolutely should not have happened. I take this seriously and would like to personally review your account's cancellation timestamps. Please reach out to us at support@sunly.ai  with the subject 'Trustpilot - Account review' so we can investigate this and sort out a fair resolution for you.

Beoordeeld met 4 van de 5 sterren

Yes this is a scam ,they debited 49$…

Yes this is a scam ,they debited 49$ from my card without my permission even after I stop my subscription. You will not be able to remove your card details from their site.STAY AWAY.

19 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Nabil, I am very sorry for the trouble you've experienced. If you stopped your subscription, you certainly shouldn't have seen any further charges, and I apologize for the difficulty you had with managing your payment details. Please contact us at support@sunly.ai.

Beoordeeld met 1 van de 5 sterren

Scammed on Zenith Forge’s one-week trial

I signed up for Zenith Forge’s one-week trial for US$7 and cancelled the very next day because I didn’t want to continue the subscription.

After cancelling, I received an email offering me a discounted rate to stay subscribed. I replied to that email and clearly stated that I still wanted to cancel and did not wish to continue.

Despite that, a week later my credit card was charged an additional US$49. When I contacted customer support, they refused to refund the charge, claiming it was permitted under their terms and conditions, even though I had already cancelled and confirmed that I did not want to continue.

After researching other customers’ experiences, I found numerous reviews from people describing very similar situations. Many say they cancelled but were still charged and then refused refunds. Reading those reviews made me feel that my experience was not an isolated incident.

As a result, I have disputed the transaction with my credit card provider and requested a chargeback because I do not believe I should have been charged after cancelling.

Based on my experience, I cannot recommend Zenith Forge. I would strongly encourage anyone considering signing up to read the subscription terms very carefully, keep copies of all cancellation requests and emails, and monitor their bank statements closely.

3 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi Donal, I apologize for the incredibly frustrating experience. If you explicitly stated your desire to cancel in response to our email, our support team should have honored that intention rather than pointing to the terms and conditions after the fact. I want to personally review your communication history and the previous decision made by our team. Please reach out to us at support@sunly.ai

Beoordeeld met 1 van de 5 sterren

il s'est passé exactement le même…

il s'est passé exactement le même scénario que pour David Gol, 1er avis sur votre site.
Sunly ai n'est pas honnête et perçoit des abonnements sans avertissement !!

7 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Bonjour Philippe, je suis sincèrement désolé d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Ce n'est jamais notre intention de facturer des abonnements sans que cela soit clair pour nos utilisateurs. Nous prenons vos retours très au sérieux. Veuillez nous contacter directement à support@sunly.ai

Beoordeeld met 1 van de 5 sterren

I clicked an Instagram advertisement…

I clicked an Instagram advertisement for what appeared to be a $6.99 offer and intended to purchase only that. I only recall authorizing that purchase. Afterward, I discovered additional charges of $19.99 and $24.99 that I did not knowingly intend to purchase. I contacted customer support immediately to explain the situation and request a refund, but they refused. They told me the extra products had been selected during checkout and that all charges were final. My subscriptions have since been canceled, but I was not refunded. Based on my experience, I recommend reading the checkout page very carefully before purchasing and reviewing every item before confirming payment.

9 juli 2026
Review zonder uitnodiging
Logo Sunly

Antwoord van Sunly

Hi, I completely understand your frustration regarding the unexpected charges. . Our support team should have been more understanding of this honest mistake. I’d like to personally review your case and overturn the previous decision. Please email us at support@sunly.ai with the subject 'Trustpilot - Escalation' so we can investigate your billing and adjust your account properly.

Beoordeeld met 1 van de 5 sterren

I think the owner is savva zendesk

I think the owner is savva zendesk. As they reply to my emails. I bought two weeks trying period on its way next page misclicked a product and it charged me without directing me to new page to accept another charge. I sent them email after few seconds. They don’t accept to refund. They scammed me they scam you. Becareful.

4 juni 2026
Review zonder uitnodiging

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