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SunStrong Management Reviews 

11
•
TrustScore 4 uit 5

3,8

Vermogensbeheerdiensten
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Bedrijfsgegevens

  1. Vermogensbeheerdiensten
  2. ook in
  3. Zonne-energie aannemer

Geschreven door het bedrijf

SunStrong Management is an operations and asset management company that sits between asset owners – the capital partners committed to investing in sustainable energy – and the real world, where infrastructure systems need servicing and customers need support. We are a team of industry veterans who stepped up to keep abandoned residential solar systems online, productive, and delivering electricity to millions across the country. We work every day to support our customers and make sure they continue benefiting from the good decision they made to invest in affordable solar energy. While we got our start in stranded solar systems, SunStrong has grown into a full-scale asset management enterprise with a portfolio makeup ranging from a single EV charger to a 100+ MW power plant. We currently support seven asset classes and are rapidly expanding the amount and types of infrastructure projects and sites that we support.

Contactgegevens

3,8

Goed

TrustScore 4 uit 5

11 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,8

Alle reviews

(11)

11 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

El futura,en las manos expertas.

El buen servicio y un trato personalizado.Las veces que llamo para gestionar cualquier emergencia,me atienden rápido y sin complicaciones.Un trato de primera y de respeto,muy complacida (mejor que la empresa anterior)

5 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

¡Gracias por sus amables palabras! Con más de 50,000 hogares inscritos actualmente en nuestros programas de VPP, comentarios como los suyos nos recuerdan por qué este trabajo es tan importante. Gracias por ser parte de la comunidad SunStrong, Maria — ¡por otro gran año!

Beoordeeld met 5 van de 5 sterren

Awesome

Is very easy

4 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

We really appreciate you taking the time to write this! Your participation is part of what made 2025 such a strong year. We're grateful to have you as part of the SunStrong community, Edgardo — here's to another great year!

Beoordeeld met 5 van de 5 sterren

Hasta ahora he tenido muy buena…

Hasta ahora he tenido muy buena atención y esperamos seguir así los empleados an sido muy amables

18 september 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

¡Gracias por sus amables palabras! Con más de 50,000 hogares inscritos actualmente en nuestros programas de VPP, comentarios como los suyos nos recuerdan por qué este trabajo es tan importante. Gracias por ser parte de la comunidad SunStrong, Manuel — ¡por otro gran año!

Beoordeeld met 5 van de 5 sterren

Excellent program and very easy to…

Excellent program and very easy to understand. Great opportunity for help the community.

2 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

We're thrilled to hear that! Every dispatch event helps reduce strain on the grid during peak demand, and it's customers like you who make that possible. We're grateful to have you as part of the SunStrong community, Jose.

Beoordeeld met 4 van de 5 sterren

Have not used VPP lately

Have not used VPP lately. To many issues with Puerto Rico power grid.

1 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

Hi Humberto, thank you for taking the time to leave a review.

With over 50,000 homes now enrolled across our VPP programs, customers like you play an important part in helping reduce strain on the grid during peak demand. We appreciate your participation and are grateful to have you as part of the SunStrong community.

Beoordeeld met 5 van de 5 sterren

I am very pleased with the serviles…

I am very pleased with the serviles provided and also with the reward benefits I receive, thank you Sunstrong.

1 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

We really appreciate you taking the time to write this! Your participation is part of what made 2025 such a strong year — nearly $3 million was paid out to customers for exactly this kind of support. Thanks for being part of the SunStrong community, Arlene.

Beoordeeld met 5 van de 5 sterren

My service

So far the service and attentions received were as expected.

1 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

Thank you, Santos and Ana, for sharing your feedback and for the five-star review! We’re glad to hear the service and attention you’ve received have met your expectations.

Every dispatch event helps reduce strain on the grid during peak demand, and it’s customers like you who make that possible. We’re grateful to have you as part of the SunStrong community!

Beoordeeld met 5 van de 5 sterren

Amazing Program

Well, you earn some cash, you help your community, specially in Puerto Rico and is as simple as set and forget. Just a great program.

1 oktober 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

We really appreciate you taking the time to write this! Your participation is part of what made 2025 such a strong year — nearly $3 million was paid out to customers for exactly this kind of support. Thanks for being part of the SunStrong community, Mario.

Beoordeeld met 3 van de 5 sterren

$14.14 in one whole year

$14.14 in one whole year, this is business but not for me

19 september 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

Hi Ismael, thank you for sharing your feedback. Should you need assistance with any account-specific concerns, please feel free to reach us at support@sunstrongmanagement.com or submit a request through our self-service online form:
https://sunstrongmanagement.com/customer-service-inquiry/

Beoordeeld met 1 van de 5 sterren

I was surprised to learn that SunStrong…

I was surprised to learn that SunStrong Management charges $99/year just to monitor solar panels I already own. This isn't a repair fee or a maintenance visit — it's a recurring charge simply to access monitoring data for equipment that is mine.

Many solar monitoring platforms are included at no extra cost or built into the original purchase price, since the whole point of going solar is to save money over time. An annual fee just to "watch" my own system feels like an unnecessary added cost that chips away at those savings.

I'd encourage anyone considering solar to ask upfront about ongoing monitoring fees before signing anything, and to factor this into the total cost when comparing SunStrong Management to other providers.

11 september 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

Hi Marco, thank you for sharing your feedback. We understand your concern regarding the cost of the SunStrong Connect Premium subscription.

SunStrong Connect offers both a free and Premium tier, giving customers the option to choose the level of monitoring that best fits their needs. The Premium subscription provides additional system information, including more detailed performance reporting and historical data. As the costs associated with maintaining and storing this level of detailed monitoring data continue to increase, the optional subscription allows us to continue offering these Premium features while maintaining a free version for customers who prefer monitoring with less detail.

The free version still provides system monitoring and is available to customers with cash-owned systems, so a Premium subscription is not required to access monitoring through SunStrong Connect.

For any app-specific questions or concerns, you can also contact our App Support team directly at appsupport@sunstrongmanagement.com.

We appreciate you taking the time to share your feedback and hope this helps clarify the monitoring options available.

Beoordeeld met 1 van de 5 sterren

Total lack of service and breach of maintenance terms

I am adding my previous review here because consumers should be aware of what they could be getting into.

------------------------------------------------

There is a total lack of service and breach of maintenance terms by SunStrong.

My system is showing an issue with a microinverter and despite multiple communications, the company has failed to schedule a technician. Instead they keep emailing me to tell me my system is producing even though it is not producing to capacity. I would know, as I have had this system for almost three years. Because SunStrong controls the system infrastructure/lease agreement, they are contractually obligated to maintain this equipment.

I will update this review if SunStrong contacts me with a concrete date for a certified technician to visit my home and review the system. Until then, expect zero communication or service if your equipment fails.

UPDATE 8/27/2026: My system was fixed by the local sales company I originally signed the contract with.

In order to get things moving, I had to file a formal complaint against the sales company and SunStrong Management with the consumer rights and protection agency in my area. SunStrong seems to be unaware that those consumer complaints can cost them and can also prevent them from doing business in my area. The local sales company knows this which is why they stepped up and honored the contract.

I recommend filing complaints in your area if SunStrong is not being responsive. I also recommend filing a complaint with the FTC. This company should be formally investigated.

27 augustus 2026
Review zonder uitnodiging
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Antwoord van SunStrong Management

Hi Patricia, we regret this experience you have had and want to get to the bottom of it. Because we take privacy seriously, we have sent a private request via Trustpilot to gather your account details securely so we can resolve this directly. You can also reach our data team at support@sunstrongmanagement.com.

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