Superbox Reviews 

Terrible terrible company. Bought directly from them on the advice of a co-worker & it came with no paperwork (this is important) & no instructions. Since they sent no paperwork, the darn thing was near impossible to figure out & I could not prove I bought it from them. SO we had to pay a 3rd party to set it up. Worked OK for a while, then the 24/7 option quit. Sent them an email & they responded promptly with I am forwarding to our technical department & we are committed to getting this fixed. 1 month later - nothing AND the live TV function shuts down daily. DO NOT BUY THIS BOX! Thank God I also have Stream TV which works reliably & has responsive technical support behind it. I’m not sure how Superbox is still in business. Must a lot of new people falling for the propaganda.

80% of the time it doesnt work, You can flip between software and hardware decoding and it magically works again but only a few seconds. their support link on the settings menu just goes to 403 errors. Its high priced junk.

I have bought 4 boxes. 1 super5, 2 super 6 and super 7 box that just released. I have alot of mixed reviews.simetimes it runs ok, but more running bad instead of good. Ive had so many issues from these boxes its ridiculous! From streaming to freezing to not turning off and have to unplug it, its been crazy. As much as these boxes cost, dont waist your money unless u buy the cheaper older ones. Maybe you can get some use out them. But do NOT pay the 400 doar price they are not worth that!

I bought a unit. It broke in eleven months.I reached out to superbox, and they gave me the run around and refused to warranty it. I strongly advice, people not to buy this product.You pay a lot of money, and if it breaks within a year, you are out of money.

Product performance is garbage. Constant I
Disconnects on wired hi speed Ethernet. Customer support is useless. If I could get my money spent back, I would in instantly

I would strongly recommend avoiding buying directly from SuperBox. If you're going to buy one, purchase it through Amazon instead.
I received a defective device that froze on the startup screen and didn't even include a remote control. I contacted SuperBox the very same day I received it, but instead of promptly honoring their satisfaction guarantee, I've had to keep asking for return instructions and a return shipping label.
If a company stands behind its products, returning a defective item shouldn't be this difficult. Based on my experience, I can't recommend buying directly from SuperBox.

I purchased a Superbox S6 Plus from an eBay reseller. Spent $400 with tax and shipping. Installed and it operated for 3.5 months. Then suddenly for no reason got the "Forbidden Devices" message. Contacted the reseller and he said it was New, no opened and you have used it for 3.5 months. Can't fix any Forbidden Device message. Contacted Superbox Support, and they say they can't fix it, the reseller has control over this and I have to contact them. Went back to the reseller and he said he had contacted eBay and they told him these units were originally sold to Amazon, Walmart, Target, etc. and were returns or unsold inventory. I assume eBay bought them from these resellers, then got their eBay shops to hock it, with no responsibility for supporting their customers when and if the units stop working, suddenly for no reason. So, there is no reseller to go back to that will support you when your unit goes dead with no one to speak to and no recourse. You are just basically screwed! ByeBye unit you spent $400 for and got 14 weeks of use, then nada. Don't buy Superbox, Yours might stop working at 1 week, then FU Sucker! Buyer Beware!

Total piece of trash. Spools constantly with500 mg internet. Allot Chanels don’t have description, customer support is none existent. It’s just a half baked idea.

I spent $330 on a super box7. I decided after trying it I would return it. I requested a return shipping label, days past before I notified them again requesting a shipping label a second time. Instead of sending a shipping label they sent me an email asking what they could do to resolve the situation. I responded to the point blank. I am not interested in keeping the super box, I would like a return shipping label ASAP. They responded again not by sending me a return shipping label but by asking me.” what is the issue?”. I responded to that email by saying since you’re pushing the issue, The package was three days late and I can get the same thing on a fire stick for 34.99. It has been over a week and I have requested a shipping label four times this morning. I received a response telling me that the super box gets over 1000 channels, still no shipping level! I will never buy this product again!
Jeff A

Unilaterally blocks customer boxes if they were purchased at a discounted price.

⭐☆☆☆☆ Warning: Disappointing Experience — No Support and Possibly a Scam

I ordered a Superbox in August 2025 as a birthday gift for my boyfriend. At first, it seemed like a great purchase — after a very difficult setup (with no clear instructions or helpful support from Superbox), we finally got it working thanks to hours of research and YouTube videos. Once it was running, we actually loved it for about three months.

Then suddenly, we started getting a “forbidden error” and couldn’t use it at all. Unfortunately, there’s still no real support available. The company provides only email addresses that bounce you back to “contact the seller,” and WhatsApp numbers that don’t work.

At this point, I’m beginning to think this company is a scam or at least completely unreliable. I’m writing this to warn others — save your money and frustration. Don’t make the same mistake I did.

Save your money! The superbox I received would not play live tv as advertised . The customer “ service “ number is never answered. I left messages that were not returned. I sent multiple emails asking for the return address which was never supplied. It was a nightmare. After I returned it to the address on the label and disputing it with PayPal and my credit card company my money was refunded . This is a scam. Horrible experience.

I bought 2 super boxes last December 2024, from the beginning they worked ok not great. I bought them from Amazon. Amazon's policy is you have to go through them for any correspondence with the vendor which made in possible to get any tech support. Since then 6 months later both boxes are a rip-off drop shows all the time no TV guide half the time. I got screwed so I want to let everyone know save your money.TOTAL JUNK!!!

No information is being provided to customers whose service has now been out for almost 24 hours. Not even sure if technical issue with their app is being worked on; all I get told is that “the tech is aware of the issue and it’s being worked on.” Been waiting for ANY info about the problem/fix for several hours without even the courtesy of an update. Would advise against purchasing since tech support is ONLY available via chat, and is spotty at best. No phone number (according to chat person) to contact company.