SuperLightingLED Reviews 126

I needed COB LED strip lights for my home's stairs and corners , I initially searched the local market but found them to be either too expensive or not in stock. Fortunately , Super Light LED was a fantastic alternative. I purchased 45 units of motion- activated COB LED Strip Lights from this store and was thoroughly pleased with the experience . I also received a significant discount on my bulk order . during the installation , I faced some issues with sensor sensitivity, but the customer service was outstanding . I had several discussions with a salesman named Mike who was exceptionally helpful. Mike guided me through troubleshooting the issues step-by-step, even providing support over the phone. thanks to his dedicated assistance, all problems were resolved, and I am very pleased with the outcome. Highly Recommended!

Absolutely delighted with the fantastic service from Super LightingLED! Received a call this morning and the support was outstanding. Huge shoutout to Rebecca! It made my daughter's birthday full of lights and a fantastic environment for the guests. It made my day! Best store for LED buying.

Extremely happy with the customer service of this company, especially with my experience with Mike. Thanks to his guidance, he solved my problem regarding the installation process. I have purchased neon LED strip lights from this company, and the quality of the product is also top notch. LEDs were fully functional. Fast Delivery and Easy Checkouts.

great service and fast answer from customer service!

Customer service is top notch! Very responsive and very helpful. No issues whatsoever and received everything as expected.

These are phenominal. A terrific way to spice up any staircase.

ZiYu provided the best support! LEDs are confusing. Trying to explain what I needed was confusing! I was 100% understood on my issue and was given the products and knowledge I needed to make my project perfect!! Thank you so much.

I love this company because of Mike. He is very patient. I did not know a thing about LED lighting except they were a light. Using the attachment feature on the chat, Mike and I would communicate for hours in order for me to achieve my goal. My goal was out of the ordinary as I wanted the LEDs to be an intricate part of my 4 piece outside sculpture. Never once did Mike get upset with me because I did know anything. I highly recommend this company for your LED needs. I KNOW you will be satisfied as I am. Mike spreads goodness and knowledge. James Ding

Horrible customer service. They have a "chat window" on their website that is never monitored - it simply says to email them anytime you initiate a chat. There is no way to phone them and they are unresponsive by email. I placed an order and got the power supply wrong, and have been trying for three days to clear it up. With Chinese New Year starting in two days I would guess I won't be hearing from them for at least another week. Regardless of how good their products may be, I wouldn't buy from them again due the inability to contact them or get a timely response.

**As a post script to the above review, I found that after leaving a bad review here, I was contacted promptly. The person that assisted me was trying to be helpful, and was very responsive after our initial contact and emailed me promptly with responses. Unfortunately with my lack of experience with LED control and the options I want, I was frustrated by the lack of explanation on the compatibility of controllers with things like WIFI and RF control when using addressable strips. It seemed as though you can get one but not the other, or both, but not with that controller or strip. Bottom line is that if you have simple needs, or already know how to structure your system I'm sure they can deliver, but overall I'd say the issue lies more with the manufacturers documentation and not Superlighting LED. I therefore have changed my rating to a 4 based on their effort to meet my needs.

We were so help today! ZiYu was very professional and new just what we needed. We tried looking for LED strip lighting on our own through Amazon and home store websites but it was very confusing and we knew we needed help. And we received excellent help and now are excited about our lighting project. Thank you!

I would honestly give more than 5 stars.
The live chat helped me so much! It felt exactly as speking with an expert in a physical store, at 11pm.
The person took the time to understand my project, make suggestions with parts that I did not know about. She also gave me technical information that I could not find elsewhere.
Apart from the shippings fees that are quite high, I loved my 1st experience with this website.

I have done many custom jobs with this company. Despite the complicated jobs, they do perfect every single time. Amazing communication. Products were perfect. 0 issues over the span of a year doing business with them!

Fast, Efficient, Informative & Quick Response

Seeking help via WhatsApp chat was very prompt and guided me every step in my purchase

Thanks alot!

the company reached out to me regarding an incompatibility between products i had ordered. they were very helpful in answering my questions and directing me to the correct remote for my application. overall this company was very helpful and had all the supplies i needed for my projecy

Extremely helpful. I know nothing about LED's, lights, voltage, you name it, and they helped me pick out what I needed to make a project come to life. They offer very cool programmable LED strips/tubing and can customize your order to what you want (spacing between them, waterproofing, sizing). The most valuable feature of this company is hands down their customer service and chat function. Use the chat and they will help you pick out what you need and answer any questions. They're quick to respond and SO helpful, I would not have been able to create my project without them.

I had some issues when spec'ing lights and power supply for a custom build out, but Daisy at SuperLightingLED spent time helping me figure out what products I would need to remedy my issues. I feel confident that I will be able to contact the folks at SuperLightingLED to help me with all of my future projects needs!

I always customize my projects with them and they always deliver precisely.

I am installing LED lights in a bookcase and am unfamiliar with electrical and LED integration. I found the website helpful, but I still ordered incompatible or underrated controller. Daisy recommended a better choice for my application in LED products and Mike coached me on compatible components.

i have not been paid for this review nor do i know anyone who works for this websight. i am a customer who stumbled upon this websight. my review of it and the chat feature is as follows:

Websight Review:

This websight is different than other websights concerning buying LED lights in that it has a ton of very helpful information on them. the different types of LEDs, controllers, drivers, etc.- can be used as an educational resource. the origanization of the websight was great - it clearly explained the differences in all the lighting systems - and when it discussed say for instance LEDs lighting types it had deeper explanations on topics which had clickable links to get a further understanding of the topics at hand. The language could improve - specifically the english translation - as when reading it at first was a littleconfusing. after further reading i got accustomed to this sentence structure. Overall i give it 5 stars

CHAT Feature:
the live chat was quite helpful and the assistants responding to me had overall good suggestions for my lighting project. Do be aware there is a time difference and for the most part live chats for me had to occur in the late evening. i do encourage creating a user id and password - as when i asked a question and the chat was offline - it was indeed answered when i logged in late evening. although there is a bit of lag time between responses (a minute or two or three) and there seems to be a bit of a language barrier in the chat, information can still be exchanged without too much difficulty. what i especially liked about the chat is that they were able to send the entire chat (with clickable links still activated) to my registered email so that all the information i gathered was not lost. do know you will need to specifically ask them to email the chat and will need to re-provide the appropriate gmail.

Summary Comments:
because of all the very helpful information, the solid live chat feature as well as having one of the largest selection of LED lights of any websight (particularly they were the only websight where i found NEON Leds with 480 leds/meter) and reasonably priced, i would say i will use this websight again in the future.

ps: although i have not placed an order yet i was told
lead time from ordering is 6 - 8 days. from my
experience on the websight / chat i believe them.

pss: THEY HAVE COUPONS directly on the websight - its the last tab on the right - depending on how much you spend.

pss: they also have an amazon store which my have the item you are looking for.