If there was an option of choosing no stars, I would choose it. They legally steal customers money by getting you to pay a once off subscription and in the fine print, if you dont unsubscribe in 30... Toon meer
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Lees wat reviewers zeggen
Through this app I have met Olwethu, a very responsible and committed aunt who looked for me to be her nephew's tutor for Isizulu I was happy to see Siyamthanda improve in Isizulu. He got... Toon meer
I love the fact that they put you out there ,and make you visible to students even when you are just a beginner. It's also thoughtful of them to not take a percentage of money after every lesson con... Toon meer
I met up with an astonishingly competent tutor trough superprof . The whole process went super smoothly and I was sorted out within a week and scheduled my first meeting within a few days . Keep in mi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Superprof is the largest knowledge sharing community in the world. Through our platform, we connect students to a vast network of passionate and motivated tutors and teachers, who are available for face-to-face or online lessons.
Contactgegevens
42 - 44 rue Alexandre Dumas, 75011, Paris, Frankrijk
- +27 10 500 2289
- hellozar@superprof.com
- superprof.co.za
4,2
Goed
373 reviews
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Superprof- no client support!
Being in the Educational field myself, I understand professionalism and standards. I paid for 40 lessons for a Mandarin Tutor. The tutor I found on Superprof was late for the first 3 lessons without any valid reason. I am a very busy professional and being on time is very important. The 4th lesson she didn't attend, as she forgot. In the 5th lesson, she didn't attend and told me after 30 minutes that she had an issue. This is extremely unprofessional. Now she is refusing to refund the balance of the 40 lessons that I paid for! I was never informed about her cancelation policy or that the classes are non-refundable, if I had known that, I probably would have only paid for 5 lessons. That is theft, stealing 37 lessons' worth of money!
Superprof asks its customers to leave reviews about its tutors, but is refusing to add the above review to its website. It also refuses to talk to the tutor and really wants nothing to do with concerns or complaints. What about the rights of its paying customers? So stay away..... no support and refusal to publish an honest review.
UPDATE: Still no feedback from Superprof or the tutor regarding my refund. Zero communication, even though I emailed them numerous times. Wow.
9 december 2024
Review zonder uitnodiging
Antwoord van Superprof South Africa
Hello Riana,
We are sorry that your experience was not as anticipated.
We expect every tutor and student using our platform to act honestly and ethically, and will therefore reach out to the tutor to remind them of their obligations to you. Since the lesson fees were not paid via our platform, we cannot process any of the payments, however, we will appeal to the tutor to refund the fees that you paid for any lessons that did not take place.
Please know that we take such behaviour very seriously, and will take appropriate action against the tutor's profile on our website.
Regards,
The Superprof South Africa Quality Team
Superprof is a scam I was trying to pay…
Superprof is a scam I was trying to pay for the monthly fee of R139 instead they took R1399 out of my account. And still not answering my emails about my refund. I am so disappointed on their unethical practices
13 mei 2024
Review zonder uitnodiging
Antwoord van Superprof South Africa
Hello Murunwa
We have checked with our customer support team, and they responded to your query and processed a refund to you on 16 May.
As confirmed by our support team, you accidentally selected an annual Pro Pass subscription (which costs R1 399) rather than the R139 monthly subscription. We understand that this is an easy mistake to make and hope it did not cause you too much inconvenience.
Please don't hesitate to contact our support team if you need any further assistance.
Regards,
The Superprof South Africa Quality Team
Giving my profile exposure to learners…
Giving my profile exposure to learners in my area that I would not otherwise have reached.
3 april 2024
Very helpfull I recoment superprof when you are rewriting
Very helpful and easy to get a tutor
12 april 2024
Instant communication and follow up…
Instant communication and follow up emails to ensure everything is still going according to plan.
5 maart 2024
It is a very legit and reliable platform.
I've been using it since 2020, I never had problems
18 maart 2024
Provides variety of skills or help you…
Provides variety of skills or help you are looking for. And there are no long time binding contracts in case you are not happy along the way
15 maart 2024
User friendly interface
It was very easy to set up a profile. It was also easy to get views from students who were interested in the subjects I offer.
6 maart 2024
Superprof is awesome
I am so happy I signed up to be a superprof tutor! It allows you to advertise your expertise for free and the influx of clients has been great on my side! I highly recommend!
22 februari 2024
Antwoord van Superprof South Africa
Hello Thendo
We are so pleased that you have been able to connect with students via our platform, and wish you continued success on your tutoring journey.
Regards,
The Superprof South Africa Quality Team
Hi I’m Earvin Loïc Alex and I’m so Grateful and Happy
Hi I’m Earvin Loïc Alex and I’m so grateful for knowing this platform called Superprof… It really help to extend my passion for teaching and also learning more from many people… It’s a great platform for most of us passionate for teaching I can’t stop recommending people to join. May Superprof continu to succeed in the future.
29 februari 2024
Antwoord van Superprof South Africa
Hello Earvin
Thank you for your wonderful feedback!
We are so pleased that you've chosen to share your passion via our platform, and are happy to be able to support you on this journey. We wish you continued success with your tutoring.
Regards,
The Superprof South Africa Quality Team
Superprof - great first time experience
Found what I was looking for on Superprof. However, I wasn't interested in a subscription. Cancelling was quick and easy.
23 februari 2024
Antwoord van Superprof South Africa
Hello Zell
We are pleased to hear that you found the results you were looking for with Superprof, and that you found the subscription service easy to manage.
Regards,
The Superprof South Africa Quality Team
Student very motivated
22 januari 2024
Review in (Super)Nutshell
Prior tutoring via word of mouth can be a hit and miss. Superprof provides a helpful platform to facilitate both tutors and students. Some information can feel a bit vague as a tutor - such as invoicing. However, after contacting Superprof Support the information becomes crystal clear. Sometimes commenting on comments / reviews seems unnecessary - this might just be me, but, I do think it to be helpful from first impression and later in the journey - so one may have a bit of a 'record' of progress. I would like to possibly see tutor vetting in the future - whereby an affiliate of Superprof has a lesson with said tutor. To give the students extra peace of mind. All in all, I myself am glad to be tutoring via the Superprof platform 🤙
24 januari 2024
Antwoord van Superprof South Africa
Hello Jason
Thank you for sharing your feedback and your very pertinent suggestions!
We are considering measures to enhance the tutor vetting process, as our aim is to provide our site users —both tutors and students— with the best possible experience, and we agree that this will provide students with an increased sense of security.
We're very pleased that your interactions with our support team have been so positive, and invite you to reach out to them if ever you have any questions or require additional information about your profile or our platform in general.
Regards,
The Superprof South Africa Quality Team
Antwoord van Superprof South Africa
Hello
Thank you for sharing your feedback! We are so pleased that your Superprof experience has been a positive one.
We are always trying to improve and provide our site users with the best possible experience, so if ever you have suggestions of enhancements that could be made, please feel free to share these with our team at hellozar@superprof.com.
Regards,
The Superprof South Africa Quality Team
Very professional
It's a professional platform to search for a tutor of any discipline you're looking for.
We searched for a piano teacher for our daughter, found her and the whole experience on Superprof was great.
Easy to use. User-friendly. The monthly fee very affordable.
22 januari 2024
Antwoord van Superprof South Africa
Hello Ashleigh
Thank you for sharing your feedback!
We are so pleased that you have been able to connect your daughter with a great piano tutor via our platform, and that you have found the platform to be user-friendly.
We wish your daughter much success on her piano-learning journey.
Regards,
The Superprof South Africa Quality Team
Amazing place
Superprof is a great platform, with my more than 5 years of experiences in teaching languages to others ,I found this platform is so great from where you can meet great students who are willing to learn.I recommend Superprof to many other Tutors ,please try it..
27 januari 2023
Antwoord van Superprof South Africa
Hello James
Thank you for sharing your feedback!
We are so pleased that you have been able to connect with students via our platform, and wish you continued success on your tutoring journey.
Regards,
The Superprof South Africa Quality Team
Productive for me
Superprof is bearing fruits for me. Just that it takes patience to see it.
15 januari 2024
Antwoord van Superprof South Africa
Hello Djeudje
Thank you for sharing your feedback.
We wish you much success on your tutoring journey, and invite you to contact our support team at hellozar@superprof.com whenever you need any information or assistance.
Regards,
The Superprof South Africa Quality Team
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