If there was an option of choosing no stars, I would choose it. They legally steal customers money by getting you to pay a once off subscription and in the fine print, if you dont unsubscribe in 30... Toon meer
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Lees wat reviewers zeggen
Through this app I have met Olwethu, a very responsible and committed aunt who looked for me to be her nephew's tutor for Isizulu I was happy to see Siyamthanda improve in Isizulu. He got... Toon meer
I love the fact that they put you out there ,and make you visible to students even when you are just a beginner. It's also thoughtful of them to not take a percentage of money after every lesson con... Toon meer
I met up with an astonishingly competent tutor trough superprof . The whole process went super smoothly and I was sorted out within a week and scheduled my first meeting within a few days . Keep in mi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Superprof is the largest knowledge sharing community in the world. Through our platform, we connect students to a vast network of passionate and motivated tutors and teachers, who are available for face-to-face or online lessons.
Contactgegevens
42 - 44 rue Alexandre Dumas, 75011, Paris, Frankrijk
- +27 10 500 2289
- hellozar@superprof.com
- superprof.co.za
4,2
Goed
373 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Subscription Fee
I recently requested the services of a tutor but first I had to register on the site after which I was asked to allow for a R69 per month subscription. What is this for and how do I stop it?
12 januari 2023
Review zonder uitnodiging
Antwoord van Superprof South Africa
Dear Clarise
Thank you for sending us your query via Trustpilot. Our customer support team has contacted you to explain the Student Pass, and we have arranged for the subscription request to be cancelled.
If you need any further assistance or information, please let us know. The functioning of the Student Pass is also set out in the website's Terms of Use, and there are also a number of FAQs on the site which we hope you may find useful.
Regards
The Superprof South Africa Quality Team
A helpful site
This is a very nice site that helps to create new connections and the support staff really want to help. I do have a couple of suggestions. It is not clear if the student has selected an online or in-person session when they book a lesson. Also, the review process is painful. Students don’t know if their reviews have gone through, tutors don’t know if they have pending reviews, and it takes a long time for reviews to appear on the site.
3 januari 2023
Antwoord van Superprof South Africa
Dear Robert
We are pleased to hear that your interactions with the Superprof team have been positive, and we thank you for your comments.
Students are required to indicate the type of lessons they seek (i.e. online or face-to-face) in their lesson requests, and we provide them with a pre-populated lesson request message which includes this information, however, the template may be overwritten with a personalised message, and this is where the student may forget to include their preference. We appreciate that it is important for the tutor to know the type of lesson a student seeks in order to respond appropriately, and we will investigate the options available to ensure that this information is always communicated.
Our team has to review each recommendation and review that is posted to ensure that they meet with the Superprof quality standards and privacy rules before we are able to publish them, so these do not appear straight after they have been submitted. Although we aim to publish reviews and recommendations within 48 hours of receipt, there are instances in which high volumes are experienced and our teams are not able to do so. We do apologise for any inconvenience caused.
Regards,
The Superprof South Africa Quality Team
Appreciating what Superprof has allowed me to do.
I appreciate the ability to form a connection with students who share my interests without having to compromise on my own ability to make a living from the experience. Shortly after I joined Superprof without self marketing I started getting contacted by students who were interested in using my services and that was a unique and new experience for me. I've enjoyed using the platform and look forward to growing my relationship with students and Superprof alike.
21 december 2022
Reliability
Superprof is reliable. What they say they are is what they really are. Every income you make is yours, all of it. There is no fee for putting up your profile.
1 december 2022
Antwoord van Superprof South Africa
Hello
Thank you so much for your feedback.
We wish you success on your tutoring journey and welcome any suggestions you may have for improving the Superprof experience.
Regards,
The Superprof South Africa Quality Team
Chemistry- As / A levelExcellent service from the tutor.
Excellent service from the tutor.
Kind and patient with student.
Chemistry at As / A levels is challenging and so grateful to Paul who always came prepared.
31 augustus 2022
Antwoord van Superprof South Africa
Hello Babita
We are so pleased that you have been able to connect with a great tutor via our platform.
We welcome any feedback or suggestions you may have for making the Superprof experience even more enjoyable for students.
Regards,
The Superprof South Africa Quality Team
I’m a grade 12 student and Nomfundo…
I’m a grade 12 student and Nomfundo really managed to help me with IsiZulu which I was struggling with
22 november 2022
Antwoord van Superprof South Africa
Hello Oletha
We are so happy that you were able to find the right tutor for your needs on our platform.
All the best with your Matric final exams!
Regards,
The Superprof South Africa Quality Team
Bad customer service
22 november 2022
Antwoord van Superprof South Africa
Good day
There are terms and conditions associated with the use of our site, which are there to protect the interests of various stakeholders, including our tutors. These must be upheld by all users of our website, and our customer support team is tasked with ensuring that this is, in fact, the case.
Regards,
The Superprof South Africa Quality Team
Spanish guy travelling and doing face to face English lessons
I had my first student from Spain.We did 7 hours of speaking since he arrived.
I have already seen a big improvement in his confidence level and speaking . The entire process was smooth. I taught him face to face.
It's an easy process. He paid me in cash after all the lessons.
28 oktober 2022
Superprof always reminds you of all your duties
Superprof send reminders to write reviews about your students.
Superprof give you star rating for your students feedback.
You will never miss a student because you receive a email from Superprof as soon as the client request a call back.
24 oktober 2022
Antwoord van Superprof South Africa
Hello Magdalena
Thank you for your feedback! We are so pleased that you are enjoying the Superprof experience, and we wish you continued success on your tutoring journey.
Regards,
The Superprof South Africa Quality Team
Superprof connects the right student to…
Superprof connects the right student to the right tutor. I think that is what makes this platform for me amazing.
25 oktober 2022
Antwoord van Superprof South Africa
Hello Dr van Wyk
We are so pleased that you are enjoying your Superprof journey.
We welcome any feedback or suggestions you may have for making the Superprof experience even more enjoyable for both tutors and students.
Regards,
The Superprof South Africa Quality Team
Superprof is an amazing experience
The experience is amazing. This platform gave me an opportunity to do what I love and make money aswell. I'm grateful
23 september 2022
Antwoord van Superprof South Africa
Hello Lerato
Thank you for your feedback!
We are so pleased that you have been able to connect with students and share your passion via our platform. We wish you continued success on your tutoring journey.
Regards,
The Superprof South Africa Quality Team
Trying to book lessons
Trying to book lessons. Problem with online payment. Not resolved, running out of time before exams, should I try another tutor platform?
7 oktober 2022
Review zonder uitnodiging
Antwoord van Superprof South Africa
Hello Heike
We are very sorry that you have been affected by the problem with our payment provider. Our operations team is attempting to put an alternative arrangement in place as quickly as possible.
Our customer support team will be happy to assist you in reaching out to a tutor, if you get in contact with them at hellozar@superprof.com.
Regards,
The Superprof South Africa Quality Team
Payment system does not work
Initially struggling with the payment system and support but Superprof did respond quickly after this review and made interim plan, while trying to resolve the issue. I can now up the rating from 2 to 4 so far.
*Initial problem*
Trying to register on Superprof, but there online payment system does not work. Tried 4 credit cards, 2 banks all give a error.Neither do they respond to email support, there is also no contact telephone number to call as well. This is going on for 3 days now. I am giving up with them. (South Africa)
27 september 2022
Review zonder uitnodiging
Antwoord van Superprof South Africa
Hello Mauritz
We are sorry that you are experiencing difficulties making payment on our website.
Our customer support team undertakes to respond to all queries within 24 hours.
We have consulted with them, and they have confirmed that an email was received from you yesterday afternoon. This email will be attended to today.
We encourage all customers to send their customer support queries to us via email to avoid them being held up in a phone queue, and to ensure that they have all the relevant information they need in writing, so that they can refer back to the information at a later stage if needed.
Regards,
The Superprof South Africa Quality Team
I am very grateful to this platform
I am very grateful to this platform, it gave me an opportunity to better my skills and knowledge and mostly to help those in need of my help. Helping people has always been my most passion in life. Helping people also gave me an opportunity to grow my skills and experiences.
23 september 2022
Antwoord van Superprof South Africa
Hello
We are so pleased that you are enjoying your Superprof journey.
We welcome any feedback or suggestions you may have for making the Superprof experience even more enjoyable for both tutors and students.
Regards,
The Superprof South Africa Quality Team
Supports the learner and the tutor
A well-maintained platform that has timeous communication and notification. Supports the learner and the tutor
21 september 2022
Antwoord van Superprof South Africa
Hello
Thank you for your feedback. We are pleased that your Superprof experience has been a positive one.
We welcome any further feedback or suggestions you may have for making the Superprof experience even more enjoyable for tutors and students alike.
Regards,
The Superprof South Africa Quality Team
Highly recommended
I would recommend Superprof to every tutor...I have assisted lots of candidates via this platform
21 september 2022
Antwoord van Superprof South Africa
Hello Mcebowezwe
Thank you for your feedback!
We are so pleased that you have been able to connect with students via our platform, and wish you continued success on your tutoring journey.
Regards,
The Superprof South Africa Quality Team
I got great tutors in this platform
I got great tutors in this platform. I was impressed.
1 september 2022
Antwoord van Superprof South Africa
Hello Busisiwe
We are so pleased that you have been able to connect with some great tutors via our platform.
We wish you much success on your learning journey, and welcome any feedback or suggestions you may have for making the Superprof experience more enjoyable for students.
Regards,
The Superprof South Africa Quality Team
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