Dog food was delivered after which again the delivery guy came back and said app issue so he wants the pack back and he confirmed amount will be refunded but till date its not refunded and customer su... Toon meer
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Lees wat reviewers zeggen
Supertails has always been my favourite site to order all the essential products for my furry baby!!its not just a site... people working there ensure we are taken care off by calling,taking followups... Toon meer
Totally rubbish company that cannot even manage a delivery to the heart of north goa. they should shut wrap up and not waste customer's time.
Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Kee... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Your pets superstore
Contactgegevens
IndiQube TownHub, Indira Nagar 1st Stage, H Colony, Indiranagar, 560038, Bengaluru, India
- 18005723575
- support@supertails.com
- supertails.com
2,9
Gemiddeld
896 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great experience
It was very nice for the gift♥️
thank you supertails💫
24 juni 2024
Review zonder uitnodiging
Yes we both my baby and me are also…
Yes we both my baby and me are also happy ❤️❤️❤️ and love this gift 🎁.thanks for supertails ....
21 juni 2024
Review zonder uitnodiging
Super tails knows how to make the furries smile!
Super tails knows how to make the furries smile!!
10 juni 2024
Review zonder uitnodiging
Best app for purchasing for your pets
Fastest delivery
Good offers and discounts
Surprises with gifts
24 juni 2024
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The gift is fantastic it's suprise me…
The gift is fantastic it's suprise me as well 😀we all are happy with the service
24 juni 2024
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The best shopping website for your…
The best shopping website for your pets!! They make you feel a part of the supertails family.
24 juni 2024
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Sweet gesture
It was a sweet gesture to send those goodies .. surprising. ..
22 juni 2024
Review zonder uitnodiging
Antwoord van supertails.com
Hey Neha, Thank you for appreciating our gesture in sending the goodies. We're delighted that it was a pleasant surprise for you. At Supertails, we strive to provide exceptional customer service and ensure our customers feel valued. Your positive feedback encourages us to continue delivering excellent experiences. If there's anything else we can assist you with, please don't hesitate to reach out to us 18005723575 or write back to us here at support@supertails.com.We're here to help!
Their Order will never get delivered…
Their Order will never get delivered when you place it on their website or app. But their apology letter and apology pet gift will reach your home without fail!!
10 juni 2024
Review zonder uitnodiging
Antwoord van supertails.com
Hello Mathew, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delayed delivery of your order. We understand how frustrating that must have been. We strive to ensure a smooth and timely delivery process for all our customers, and we regret that we fell short in your case.
Regarding the apology letter and gift, we're glad to hear that they reached you without any issue. Our intention is to show our appreciation for your patience and understanding during this time.
Please rest assured that we are continuously working to improve our delivery services to prevent such delays in the future. Your feedback is valuable to us, and we appreciate your patience and understanding in this matter. If there's anything else we can assist you with, please don't hesitate to reach out to us at 18005723575 or write to us at support@supertails.com
Supertails has been my food destination…
Supertails has been my food destination for my pets 🐕 thank you for supplying the foods on time with great discounts and safely
19 juni 2024
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Never thought supertails would remember…
Never thought supertails would remember such small details like my cat's birthday !!Im really glad i found supertails!!!
17 juni 2024
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Great service
I am a regular customer and I love that they remember my cats birthday and sent a little something. I also received a name tag as a surprise gift. Feels great. Step above all other pet based apps
12 juni 2024
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Just Superb 🤩 loving Supertails
Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Keep going on same & more whatever you can. Nice initiative 👏👏👏
19 juni 2024
Review zonder uitnodiging
Super friendly app
Super friendly app. Everything available in one click. Customer service is great.
9 augustus 2023
Review zonder uitnodiging
THE THOUGHT
1) Please correct my pets Name as ZEUS not Zeul.
2) His birthday on 10th, received the gift much later (10/06/2017)
3) would have appreciated if you give some treats instead of Happy Birthday ( paper)...needn't be costly.
4)LAST BUT NOT LEAST FOR THE THOUGHT FROM SUPERTAILS which is much appreciated.🙏
18 juni 2024
Review zonder uitnodiging
Original products and delivery always…
Original products and delivery always on time loved it
15 mei 2024
Review zonder uitnodiging
a small present and a personalised msg…
a small present and a personalised msg made my entire day. My pet has no idea what it is....when I unboxed the package...all my family members smiled and wished Shiro again a Happy birthday...that surely made him feel so special. Thankewww Supertails for making it the Moment of the Day.
18 juni 2024
Review zonder uitnodiging
Supertail walks the extra mile for its customers
Excellent care and service for your pets.
13 juni 2024
Review zonder uitnodiging
Never buy from supertails
pathetic service while buying products thru the website. pls stay away from buying anything from super tails. refund or exchange will be a nightmare. in most cases it will not happen. they just know how to take money.
18 juni 2024
Review zonder uitnodiging
Antwoord van supertails.com
Hello Sanjana, We apologize for any inconvenience you experienced with our service. Customer satisfaction is our top priority, and we regret that we did not meet your expectations in this instance.
We see that the return has been completed and refund has been initiated. Please contact our customer service team at 18005723575 or write to us at support@supertails.com so we can address your concerns promptly. We strive to resolve issues like yours in a fair and efficient manner. Your feedback helps us improve, and we appreciate your understanding.
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