Surf & Turf Instant Shelters Reviews 

What a fantastic company to deal with, having made a mistake in the ordering of the shelter they couldnt of been more helpful in getting it exchanged and a refund in the difference in cost being issued.

Thank you for a great experience, particularly from Benjamin who helped resolve my order. Really appreciated the help and assistance. Products arrived really quickly with updates at every stage.

Lovely customer service, quick and easy response times and dealt with my issue in a timely fashion.

Would definetley recommend this company absolutely amazing thanks guys.

Scott was amazing. Helped me design the item, kept me updated, dispatched it in a really short time frame and got it to me ready for when I needed it. 100% recommend and super grateful for getting the item to me at such short nice. Thank you.

Moved from existing supplier to Surf & Turf for a fully branded 3x3 gazebo. Impressed by communication which ensured the print artwork and end result was exactly as I needed. It is refreshing that you deal with actual people and not a call centre or 'cut and paste' responses to emails which makes all the difference. I will be back.

First time using Surf and Turf and would highly recommend. Good communication, print quality of the feather flags we ordered are excellent and client is very happy. A+ Service.

I am writing to express my appreciation and thanks to Surf & Turf, specifically Amanda, who organized the purchase and delivery of a 3x3 gazebo to rural Nth Ireland, all the while liaising with me in Brisbane Australia. Alternate payment options and designs were sorted, communication was frequent and detailed through the entire process even with the time difference. The gazebo arrived as ordered and is of outstanding quality.

Nadia has been incredible in putting together a charity gazebo for The Mitchell Foundation! Nadia's customer service has been outstanding

was waiting for my gazebo over two months and for the weights nearly three months. Slow communication, no notification about delivering dates, no instructions for the gazebo. Not coming back.

Just received our gazebo for our residents group. Over months of phone calls, everyone I spoke to was patient and very helpful, giving good advice when asked. The order was handled efficiently and the tracking was excellent. We have yet to use it but the quality looks very good.
Thank you, Gill Williams

Haven't even received our Gazebo yet but the service provided by the team more specifically Laura has been great from start to finish, sorting out quotes, prices, printing / artwork and everything inbetween, including a tight deadline

Its so easy to point out negative feedback and so quickly its only right those get the recognition when something goes great

Look forward to receiving the Gazebos and Equipment!

Thanks
Callum

I wanted a sturdy gazebo for market trading....whilst the frame does seem well constructed I am dismayed to realise that it is not possible to permanently attach the canopy to the frame?! It is attached using velcro strips that you have to detach in order for it to fold away. This seems both a poor design and a pain, especially if it is windy etc. I think it would be far better if the canopy is securely fixed to the frame as it is with other makes....too late now!

outstanding service!

we needed a commercial gazebo in three days for an unexpected event - in lime green ... they sorted this for us in world record time, despite me initially ordering the wrong product on the website! i called, spoke to a lovely chap to re arranged the order for me. so nice , so professional, so kind!! im so so grateful to you surf and turf! 100% recommend!

Surf and Turf really helped me out of a tight spot this week. With a printing product not arriving, they stepped in and got my order ready in time for a trade show. Cant thank them enough. Plus there was a friendly helpful team at the end of the phone and not a recorded message. Will definitely use again.

Ordered 6x4 black and silver. Amazing quality, very thick material used and frames are very strong, with some great touches to improve quality and strength. We also had a banner made with company name on which looks fab.

Dear Surf Turf Team,

I wanted to take a moment to provide feedback on the outstanding service we received from Finlay regarding our recent urgent order for a gazebo.

We were on a tight deadline and had specific design requirements, which Finlay understood perfectly. He tailored the service to meet our exact needs, demonstrating a deep understanding of our requirements. His dedication to ensuring our peace of mind was truly remarkable. Finlay actively monitored the delivery and kept us updated throughout the process, alleviating any concerns we had.

His professionalism and commitment turned what could have been a stressful situation into a seamless and worry-free experience. We are incredibly pleased with the service he provided and wanted to express our gratitude for his efforts.

Thank you, Finlay, for your exceptional service.

Best regards, Salman Shah

Really excellent service throughout the design and commissioning process. Very quick delivery once finalised.

The quality of the gazebo is very high, with very robust construction from the frame, the material, the zips and the bags to move it around.

Excellent service, great quality gazebo and fast delivery, unfortunately a part was damaged in transit which is beyond control of the company, contacted customer service and new part was delivered within 48 hour's and very easy to change over. Highly recommended if you are after a top quality gazebo, all staff that I have had contact with have been so helpful and polite a credit to the company

I go every day for my breakfast and lunch the food and stuff is absolutely amazing. I really can’t believe the nasty comments against them The food is 100% and immaculate my friends and I use it every day and we don’t have a problem. Please keep up the good work.

The customer service I received from Amanda at Surf and Turf was brilliant. She was very helpful and efficient, answered all my questions and was excellent at keeping me informed and up to date at every stage. Once I had approved my design the turnaround was fast and I was very happy with the product I recieved.

The tables and branded table covers I ordered were of very good quality and will last a long time. I would buy again from Surf & Turf and I woudnt hesitate to recommend them.