I had to wait for 2 months after ordering the dresses, emails kept coming 3-5 times per week that my purchase of 2 dresses was on the way. Excuses of couriers were not answering them, was apparent... Toon meer
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Lees wat reviewers zeggen
Their whole platform is structured like a slot machine. You do micro actions, watch progress ticks, and then you’re told you’re one surprise away. Right when you’re invested emotionally, the app int... Toon meer
Terrible company, massive hidden extra charges. Potential scam company. Also tried to charge me 520 euros for a tiny scratch when the car was already fully beaten up before I got it. Currently waiting... Toon meer
These are the lowest of the low, they charged me $99.99 every two weeks, till I caught it, then I called customer service, they cancelled my subscription. Which o never subscribed to, them assured me... Toon meer
Bedrijf heeft geantwoord
1,3
Zeer slecht
61 reviews
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SCAM ALERT!!!
I got a text message that said my ligit first name and last name and I don't even know the app until today. Also this is a 100% pure scam.
1 februari 2023
Review zonder uitnodiging
Antwoord van Surprise.com
It seems as though one of your friends tagged you in one of our game called "Vibes," which automatically sends a personalized message to anyone they tagged from their contact list. This just means that one of your contacts is already playing and enjoying Surprise 🎉 With that being said, we understand that it can be alarming to get a personalized message from an app you've never used, and we are taking your feedback into consideration. We also want to assure you that our app provides an honest, transparent, secure product. If you have any concerns about this, we are happy to give you more information if you email us at hello@surprise.com.
FTC complaint filed
Scam. I won a prize. Received a “fake-promo-code” to redeem it. Surprise - it was fake. After 9 months of constant communication with support they only just now 01-11-2023 literally 9 months after I had won said it was an error and offered me 1 of 3 prizes of much lesser value. I’d spent money trying to win a good prize and when I did I was given the runaround for 9 months and then was offered garbage for it. Scam stay away
11 januari 2023
Review zonder uitnodiging
Antwoord van Surprise.com
We're sorry to hear that you've had a less-than-satisfactory experience with Surprise. It seems you had the unfortunate experience of encountering a bug, one which has since been dealt with and resolved. We also want to remind you that our Support Team is always available for you to contact with any concerns or questions through the in-app chat or by email at hello@surprise.com. With that being said, we sincerely apologize for any inconvenience this has caused you!
I disputed the charge through my CC…
I disputed the charge through my CC company and got my money back! Surprise.com is scammy as it can get. Very shady and scammy company!
1 mei 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're sorry to hear that you feel this way about our platform. Our goal at Surprise.com is to maintain transparency and provide a trustworthy experience for all users. We take your feedback seriously and are continually working to improve our services and address any issues promptly. If there’s anything specific you’d like to discuss or clarify, our support team is ready to help. Reach out via the in-app chat or at hello@surprise.com.
This company is full of crap
This company is full of crap, they advertise one thing and send u completely something else. False claims, fraud all the way, Dont buy anything from them because your not going to get what they claim. Very disappointing
31 oktober 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We appreciate you taking the time to share your feedback. We understand how important it is for our users to receive the items they are expecting. At Surprise, we pride ourselves on providing a wide variety of real and exciting products, and we have a large community of satisfied winners who can attest to this. Your feedback is important to us, and we continuously work on enhancing our offerings to ensure a fun and rewarding experience for everyone.
Everyone who has been scammed by this…
Everyone who has been scammed by this site and never got a refund please contact the bbb and report them please! Also sue them they are going to keep getting away with it because nobody is really setting fire under their butts . I don’t know this place never did business with them i just saw it on an advertisement just now and wanted to read reviews before I downloaded it. Thank goodness for each and everyone of you who have wrote your reviews because you are keeping others from getting scammed but a lot of yall aren’t going beyond the reviews I’m not sure if you’re scared please don’t be scared you deserve justice
19 oktober 2022
Review zonder uitnodiging
Antwoord van Surprise.com
Thank you for taking the time to share your concerns. We take allegations such as these very seriously and are committed to maintaining transparency and integrity in all our dealings. All our processes, including payments and refunds, are designed to be clear and fair. We encourage anyone with issues to reach out directly to us, as we are more than willing to resolve any misunderstandings. We take pride in having a strong community of satisfied users and are constantly working to enhance our app’s features and user experience. We appreciate the vigilance of individuals like you in keeping the online space safe, and we invite you to try our app for yourself to see the positive experiences our community is talking about.
Still fighting this company for a…
Still fighting this company for a refund, Charged my card and never received any product. Customer service is unavailable by phone and when I finally got a call back they were less than helpful.
5 oktober 2022
Review zonder uitnodiging
Antwoord van Surprise.com
Your experience sounds rather disheartening, we're very sorry to hear about it. Since your review, we've taken significant strides in enhancing our customer service responsiveness and our overall processes to prevent situations like yours from happening in the future. We truly value your feedback, as it is crucial in helping us improve. While we can’t change the past, we are committed to learning from it and ensuring a better experience for all our users moving forward.
These are the lowest of the low
These are the lowest of the low, they charged me $99.99 every two weeks, till I caught it, then I called customer service, they cancelled my subscription. Which o never subscribed to, them assured me id get a refund which I've never gotten, how can they still be in buisiness? Well I'll see what happens I'll get ahold of them tomorrow. If I could have given no stars I would have
11 augustus 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're sorry to learn that you didn't have knowledge of your subscription prior to getting charged! This was never our intention, which is exactly why we've taken this concern seriously. In order to make sure charges are transparent, we've updated this information within the app. Please don't hesitate to contact our Support Team if you have any further concerns at hello@surprise.com or via the app."
Waste of money
Waste of money. I am currently working on canceling my subscription. The so called surprises were total junk.
28 juli 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We’re sorry to hear that you’re disappointed with your experience. We've taken this feedback to heart and have since added numerous new prizes and enhanced the games to provide a better experience for our users. Feel free to try out some of the games and give us your feedback. We're excited to hear what you think!
Antwoord van Surprise.com
We’re sorry to hear you feel this way. We assure you that our platform operates with integrity, and we have many satisfied customers who enjoy our services. If there are specific concerns you’d like to address, please reach out; we’re here to help!
Ich will mein Geld wieder
8 juli 2022
Review zonder uitnodiging
Antwoord van Surprise.com
Es tut uns leid zu hören, dass Sie Schwierigkeiten hatten. Bitte denken Sie daran, dass unser Support-Team in Zukunft gerne zur Verfügung steht, um Ihnen zu helfen. Wir sind hier, um sicherzustellen, dass Ihr Anliegen zufriedenstellend gelöst wird.
Scam!!
Scam!!! Thiefs!
First you take my money without my consent, then tou dont have the option for cancelling the membership, you dont reply my emails, or the support service in the app. You are thiefs!!!!!
9 juni 2022
Review zonder uitnodiging
Antwoord van Surprise.com
First of all, we want to apologize for any less-than-satisfactory support you have gotten in the past. Moving forward, we are always here for you via email at hello@surprise.com or through our in-app support chat. Surprise.com is a legitimate, secure company that would never steal from users. We have worked to make our subscriptions more transparent, and of course, you can cancel them at any time by contacting our Support Team.
Stole $99.99 from Ukrainian card during…
Stole $99.99 from Ukrainian card during the war...
1 mei 2022
Review zonder uitnodiging
Antwoord van Surprise.com
Your experience sounds rather unpleasant, and for that we do apologize. We understand the seriousness of the situation, especially during such a critical time. It’s important to clarify that our processes are designed to be transparent, with all charges explicitly outlined during the subscription process. In keeping with our commitment to transparency, we've enhanced our app’s functionality and user experience to ensure everything is clear and straightforward from the beginning. We invite you to take a look at the improvements and share your feedback. Your trust is paramount, and we are committed to earning it back.
Don’t fall for this scam!
This is a scam, unfortunately I got sucked in as I love monthly subscription boxes and thought that’s what this was. Bad on me for not being more informed. Bad on them for being a trivia site that charges $39.99 per month- states you can open Surprises, match and win. When I started I was actually getting the opportunity to open surprises and even purchased a surprise for $19.99. Then the site froze and I had to reload the app and lost everything- including my $19.99 surprise. Contacted customer service and they say they are working on it- asked them to either send Surprise or refund my $19.99 they said they will not refund as it is past the introductory period- it was day 2! The newly installed app will also not give me the opportunity to open the Surprises therefore no chance to win- have contacted customer service many times and told they are working on it. Be smarter than me and don’t fall for this scam!
23 april 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We’re sorry to hear about the issues you’ve encountered and the frustration it has caused. It’s clear that your experience with our app was far from ideal. We have taken steps, to improve the all around experience of customers and we hope to get another chance to prove it to you directly. Feel free to check out all of our newly added features and stay tuned for more excitement to come!
I rate this app as a big fat 0!!!! Scammers
I rate this app as a big fat 0!!!!!
Stole £99.99 from my bank. These are illegal scammers. It is not a free game app. DO NOT download this app, as soon as you do they get your bank details via Google play account and start helping theirselves to your money in bank. Have gone to police and googleplay to get to the bottom of it all.
3 april 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We’re really sorry to hear about your past experience. Transparency and trust are crucial to us, and it’s clear that we fell short in your case. Please accept our sincere apologies. Since then, we've made significant improvements to ensure clarity in our payment processes and enhance user experience. Recently, we've added a lot of fun games and we’d love for you to see the positive changes for yourself. Let us know what you think!
Scam alert
This app stole 61.09 out of my bank account never approved of it . I going to try to stop them so it doesn't happen again to someone else.
29 maart 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're sorry to learn about your situation and thank you for bringing this to our attention. We aim for transparency in all our transactions and it's a priority for us to make sure everything is clear and upfront during the sign-up process, detailing all subscription costs. We've been actively working on refining our app and its features, striving for clarity and a better user experience. We hope you'll give us another chance and share your thoughts on the changes we’ve made.
DO NOT DOWNLOAD THIS APP
If I could I’ll rate it 0 stars it’s a scam do not download the app they will eventually take money from you I was charged like $149.99 and never signed up to any membership, in there terms and conditions it as nothing to do with any money getting taking or subscription they are a fraud and scam. I’m working now close with apple and my bank to get my money back refunded 🤬
11 maart 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're sorry to hear about your frustration, and we appreciate the chance to address your concerns. Our subscriptions and their costs are outlined during the sign-up process, and we strive to be as transparent as possible. However, we are committed to providing transparency and that's why we've been on a mission to improve every aspect of our app, including enhancing the clarity around our payment and subscription processes. Feel free to check out our improvements and let us know what you think!
It's the worst app I have ever seen
It's the worst app I have ever seen. It looks like a stupid casino or slot / spin machine. If I were the developer of this "app", I would kill myself.
4 maart 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're sorry to hear that the app didn’t meet your expectations. We’re constantly working on updates and value all feedback as it helps us improve. If you have specific suggestions, feel free to share them with our support team. Thank you for giving us a try.
AVOID!
The name 'Surprise' certainly fits this company well. The only surprise you'll get, however, is an unauthorised transaction around £100 on your bank statement.
The app prompts with an Apple Pay message to authorise £0.00.
Didn't think much of it, but authorised it as it's £0.00 right?
WRONG. The app someone extracted my bank card details and the day after I had a charge of USD99 to my card - approx £80 with international fees on top.
When I approached the company, they advised they would refund. This didn't happen.
I left a 1 star review on the App Store for the companies mobile app. They left a response to get me to contact them via email.
When contacting them via email, they advised my account was closed and money refunded. A few days after I received the refund (not including the international fees).
They also asked me to edit my review on the App Store for a positive review, in exchange for an Amazon Gift Card (which didn't happen).
I have since cancelled my bank card to avoid them taking anything else. I have also forwarded my complaint to Apple and the app has been removed from the App Store.
I would avoid this company at all costs - whether that is Surprise.com (website) or their 'Surprise Rewards' app.
Scam!
22 februari 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're truly sorry to hear about your experience. Since your review, we've strengthened our payment systems and support to ensure transparency and security. We understand there were issues with your refund and the follow-up, and we sincerely apologize for any frustration caused. We’ve also been working non-stop to amp up the fun and stability in our app, aiming to turn every moment into a positive surprise. If you give it a try again, feel free to reach out to support and let us know how you like it!
Fraudulent transaction of£99.99 taken…
Fraudulent transaction of£99.99 taken from my account
22 februari 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're genuinely sorry to hear about the unexpected transaction related to Surprise. Since your review, we've amplified our efforts in refining our payment systems and bolstering support to guarantee both clarity and security for our users. We also pride ourselves on our recent improvements to the app's stability and the value we offer through our subscription model. Feel free to check out the app again, and if you need any help, please direct it to the support team in the app, they're always standing by to help out!
Fraudulent transactions of 99.99 taken…
Fraudulent transactions of 99.99 taken from my bank.
21 februari 2022
Review zonder uitnodiging
Antwoord van Surprise.com
We're really sorry to hear about your experience with Surprise. Since your review, we've diligently worked to enhance our payment systems and support, ensuring clarity and security for all our users. Additionally, we've significantly improved our app's stability and adjusted our subscription costs, striving to offer unparalleled value to our gaming community. We are wholeheartedly committed to regaining your trust and would greatly appreciate another opportunity to demonstrate the positive changes we've made.
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