Susanlinda Reviews 

I was going to order some bags from this company but fortunately i have an app on my device that warned me that it may be fake online sellers i looked into it further. I read the reviews which horrified me. I also did some further research & found numerous sites going under different names selling the same products so susan &linda are not unique or artisan sellers. It is such a shame that there are people scamming buyers with the descriptions of what appear to be lovely products which turn out to be the exact opposite. I am so pleased that my protection on my device saved me from being scammed, so other buyers be aware & stick to the websites that have the recognised encryption

It seems I should have read the reviews before ordering these bags. They really are not as advertised and there is certainly nothing special about them. One was supposed to be a backpack but is just an ordinary bag the same as the other bags I ordered. Definitely came from China NOT The Hague in the Netherlands. I real scam!

As per other reviewers I have been scammed!! I ordered two bags to receive their discount offer on their website. The products looked fantastic with embossed embroidery. After I had ordeed I looked at Trustpilot and saw the awful reviews. I tried to cancel the order but couldn't and even asked my bank to stop payment with no luck. When the bags eventually arrived they are nothing like the embroidered ones shown in the pictures. There is no embroidery, just a cheap printed picture.
I am in my eighties and in poor health and cannot cope with the stress of trying to get my money back so I am going to accept this as a lesson learned and vow to always look at trustpilot for any new suppliers. C'est la vie

ARRIVED.
NOT AS DESCRIBED OR AS PICTURE.
SIMPLE PRINTED FABRIC - NO ADDITIONAL WOOLEN EMBOSSING AS PER PICTURE ON WEBSITE.
IT'S CRAP.
NOT WHAT I WANTED TO GIVE MY WIFE FOR HER 75TH BIRTHDAY.
IT'S A CHEAP CHINESE IMITATION.
YOU SHOULD BE ASHAMED.
SHOULD HAVE READ YOUR FEEDBACK.
YOURS DISGUSTEDLY

Just been scammed. Ordered 2 bags to receive their discount offer on their website and something made me look at Trustpilot and saw the reviews. Am waiting for a refund via my bank as it was too late to cancel the payment (done within an hour but still too late.) Please beware.

I ordered a bag and within an hour found reviews saying not as described so I tried to cancel the order. Guess what, too late.. Ahh no problem they said we will refund if not happy. Order sent from China.. Bag had white stitching pattern all over it!! Not black. Totally cheap rubbish. Photoshoped to enhance colours and finish. So 2 offers and no full refund unless you return bag at your expense to China.
I learned an important lesson.. If no Pay Pal don't bother..

Where do I start!!!! IN SHORT I DIDN'T GET THE ARTISAN PRODUCT ADVERTISED, when I opened the parcel, it immediately incensed me!!!
BUYER BEWARE!!!!
This is obviously a scam, i.e. selling inferior products as handmade artisan.
UPDATE (8/7/2026)
I got my money refunded today, after much hassle proving it's a scam and all the work it involved. I claimed on my credit card, which is just as well because I'd have lost all my money. AS FOR THE "ARTISAN HANDMADE BAG" that they sent, it's just gone straight into the bin and GOOD RIDDANCE!!!!
DON'T BUY FROM THIS COMPANY UNLESS YOU WANT A LOT OF HASSLE AND ANGER CLAIMING YOUR MONEY BACK!!!! BUYER BEWARE!!!!

susanlinda.com advertising on Facebook and other websites as Susan & Linda Atelier is an absolute scam company. I thought I'd researched them carefully before ordering however, receiving tracking emails, realise I have been scammed. The goods coming from China? susanlinda.com in USA. Definitely NOT mother and daughter setting up a business of hand made goods which is being forced to close down due to landlord raising the rent. [Tracking has completely wrong delivery address. Certain goods will not be received if they ever existed.]
DO NOT USE. I have reported reported susanlinda.com to Action Fraud [now called Report Fraud] UK police online website.

These bags are nothing like the pictures on the website. They look cheap and mass produced. I ordered 2 in accordance with their sale offer. There was a delay in receiving them and when I did get them, one package had Chinese writing on it. I asked to return them and was warned that the cost of posting them back would be high. In the end, I reluctantly accepted their offer of a 30 percent refund and keeping the bags which will go straight the Charity shop. It’s a scam and I was very foolish to buy them without looking carefully at the reviews.

I have just been scammed by susan and linda atelier. I wish l checked trust pilot first with these reviews. How can facebook allow it. China that is shocking. Hope they get caught

My wife ordered what she thought were four lovely bags because of her mistaken belief that she was ordering from a UK company. The company sends the goods from China and are inferior quality and nothing like the pictures shown on their website. The women shown on the website are clearly not Chinese. Now going through a claim on credit card to get the money back as they would not pay return costs to China and just offered discounts. Beware of Susan and Linda Atelier. SCAM SITE.
My wife checked Trustpilot before ordering and did not find these bad reviews because their website is
susanlinda.com and not Susan and Linda Etalier.
To anyone already caught out by this scam claim back off your credit card company and report to the police as fraud. This is the only way they will be closed down.
Be aware that this company is operating on Facebook and Snapchat (possibly other sites) under various different names. All show high quality bags and claim it is a sale or closing down. Check out reviews before going close to ordering. You will see that others have tried to get refunds within an hour of ordering and are are being told it is too late.
The credit card company has now refunded the money and Susan and Linda sent an email threatening to pass the case on to a debt collection agency to recover the money the credit card company has taken back from them. After contacting the credit card company their instruction was to ignore it as they were dealing with it.

I would give no stars if I could. I ordered the black cat bag. It has a picture of a black cat with no nose and gold thread almost scribbled all over it, its nothing like the bag advertised it looks cheap and nasty. Avoid this scammer like the plague.

Very disappointed. Wish I had read the reviews before buying. Bought 6 for presents.
Not as shown. Printed bags with quilted stitching.

The product a tota bag had a lovely looking dog on the website. The bag when it arrived looked nothing like the quality of that shown on the website and had a very long shipping time.
I would not order from this company again

The beautiful quilted bag I was expecting did not arrive. Instead in a flat plastic package no bigger than 20cm x 20cm. Upon opening i found folded up a fabric bag with correct picture but nothing like what had been advertised. I was both shocked and very disappointed as this was to be a special birthday present.
This company is to be avoided like the plague and need to be stopped from scamming people.
Facebook should be accountable for allowing them to advertise on their platform.

I ordered on line - it was indicated it was a U.K. country and the bag would be top quality and quilted.
This is not true - the item came from abroad. It is of inferior quality and material. The material of the handle does not match the rest of the bag.
Very disappointed and as it’s a present - I will give and then buy a nicer gift .
Feel misled by the company and they are misrepresenting their products

AVOID THIS COMPANY LIKE THE PLAGUE!
Not all it appears to be. Seem to have several companies using same story - closing down due to landlord putting up rent. Brilliant marketing. But a scam.
Items are made in China - not independently as is suggested. Shoddily made. An adequate bag, but worth only a portion of charge.
Have to return to China - lowest cost I managed to find was £25!
Would give no stars if available

Please do not buy

I had seen companies like this one selling pretty bags online for a while. Then whilst on Facebook I saw they were having a closing down sale (that's a scam too) and in the wee small hours of the morning I stupidly ordered one. I was wary when I saw they did not use PayPal - but went ahead anyway.

As everyone else says - the bags are just printed pictures of cats and dogs and have no 3-D embroidery. They use AI-generated pictures to scam us. I paid £34 for mine. Although the bag is perfectly acceptable (well-made and colourful) it is only worth about £8-£10.

The company pretends to be in the UK - offering free postage from Royal Mail, but are actually (surprise surprise) in China. The cost of the return is prohibitive and non-refundable. So just cut your losses and keep the bag - but accept a refund if offered.

To be on the safe side I blocked my credit card and requested a new one - you cannot be too careful with these scammers.
I also think Facebook should be held culpable for allowing these adverts - now they know they originate from scammers.