Svastika Reviews 63

Horrible service it takes 10 to 15 days for delivery even in metros

I am writing to express my deep dissatisfaction with the service I have received regarding my recent order. I purchased two articles from their platform, which were supposed to be delivered by 29th September 2025. However, as of today, 4th October 2025, the order has still not been delivered.
I have tried reaching out multiple times using the customer care number provided on their website, but unfortunately, no one answers the calls and they are automatically disconnected. I have also sent email regarding this issue, but have yet to receive any response. The communication is very poor.
This experience has been extremely frustrating. The lack of after-sales support is unacceptable and reflects very poorly on their service standards. I am still waiting for the delivery of my order and expect an immediate resolution.

Very Disappointed experience, recently ordered Balaji Face Idol 7 inch but wrongly received 4 inch and that also damaged product. I am trying request for the replacement through their Website and want processed for last 3 days. While talking with their customer support they want me to measure and send the picture. Post sale very poor support

I ordered Radhe Krishna pocket frame, must say its sober and beautiful. Ms. Atithee assisted me properly by giving her time and proper information of the product.
Thanks for the support!

I had a very good experience with Svastika, from product selection to product detail and order placement to delivery. It was seamless. I am very happy. It's a well crafted piece. Loads of blessings to team Svastika.

The product is very nice. It met the expectations as was shown in the website. The best part of was the way they had put up the different sizes and designs on their website. Much appreciated. Keep up the good work.

I am so happy with your beautiful idols and wonderful packing.

Whole process are very nice and clear , after placing my order got my package within time and very nice product. Really appreciate Svastika for providing as per our requirement.

Very Nice Product
Thank you Svastika

Recently ordered lord Balaji idol from svastika had a very great experience.

Idol looks more beautiful than the picture shown in the product images and all the detailing is really good, everything is as described.

Received with in 2 days of ordering to Hyderabad, with Bluedart.

Packing is really impressive.

The service is terrible and the return policy is extremely poor. Once you place an order, they stop responding to your calls and messages. This has been the worst shopping experience I’ve ever had. Please do not buy anything from them. The product is not as good as shown in the photos, and the price is way too high for the quality they offer.

I found it on Facebook and was very sceptical to order. I tried searching for their website and ordered a product... The fit and finish of the product is excellent, now I am ordered one more for my friend

Very Nice Products

Beautiful, Same as shown in the picture. I really love it. Will definitely buy more products.

The finesse, the beauty and the creativity is superb. I absolutely love the purchase. Kudos to the team and thank you bringing the smiles. Love

I had a great experience the executive asmi was very helpful in placing order and spoke very politely throughout the process really appreciate the support and smooth service thank you svastika team

Poor customer support.

I placed a prepaid order on 14th May, and while placing the order, they showed expected delivery date as 17th May. They didn’t even ship the order till 16th May. Tried calling their customer support, no one picks. I got a call back from them only after 7pm when their office was closed. They don’t inform customers if the order is delayed, they don’t bother to ship in time or take any accountability. I now doubt about the quality of the product that I will receive. They have chat with us option in Instagram and their people just leave you on seen.

Update: Right after I posted this review, the site requested me to delete or update my review several times, even before delivering the product. I can see they replied below that the original delivery date was 17-19th and they delivered within the original timeframe which is a lie. When I was placing the order, it didn’t show me a range but a date (17th May). I am glad that the order was delivered after so much of hassle. The product quality is average. It already has some dents and is already turning black. So, I am still not sure how authentic are those 5 star reviews in their site.

Truly amazing Product 😍
I ordered shiva idol with trishul
It was much better than expected
Will order again very soon ✅
Keep it up 😊

I recently bought laxmi maa charan from Svastika. It was the first time, i purchased from this site. Had a great experience. They have variety of products and master pieces of gifts on which you can’t take your eyes off. Thank you Svastika for this amazing product as well as service. I recommend this site to all the new users. ❤️

I have had a great experience overall...
Product wise
Service wise
Quality wise
They have helped me with quick delivery by following up with the courier... Responded to every msg of mine...
Am happy to be a part of Svastika family...
Thank u😊